Rosie was helpful and knowledgeable. The sample was correct and had been accurately described on the website. It’s amazing how many 14 mm samples I received from other suppliers when I asked for 20mm!... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
For communication and dealing with Fran it’s a 5/5. Excellent communication, super helpful and was very helpful indeed. My only criticism is around the delivery timings as well as quality control... Se mere
Virksomheden har svaret
Big thanks to Fran for a very straightforward purchasing and delivery experience. I rarely write reviews, but have been really impressed with Floorsave from start to finish. Their free samples were be... Se mere
Virksomheden har svaret
Very pleased with our purchase, but still yet to install the click and lock tiles. 30 year warranty for residential use and 10 year warranty on commercial use. 100% waterproof. Built in underlay. What... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
One of the leading wood and laminate flooring suppliers online, we also offer a wide range of flooring accesories to complete. Established in 1993, Floorsave offers expert advice as well as quality products at low prices.
Floorsave - Customer service
Skrevet af virksomheden
- Excellent customer service
- Due to our wide range of flooring knowledge floorsave.co.uk can offer expert advice on all your wood or laminate flooring needs.
Fast shipping
Floorsave can get deliveries to your property within 48 hours of order. (Excludes weekends and Bank Holidays)
Order before 1pm and have your flooring delivered within 2 working days
Kontaktoplysninger
84 B&C London road, TN4 0PP, Tunbridge Wells, Storbritannien
- 01892576540
- sales@floorsave.co.uk
- floorsave.co.uk
4,8
Fremragende
999 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Sample revived promptly.
Sample of a vinyl click floor was received very quickly through the post. I am now making my mind up on the floor and quantities required.
Thank you.
2. juni 2025
Besvarelse fra Floorsave
Thanks for taking the time to review us, please don't hesitate to contact us with any questions you may have.
Kind regards,
The Floorsave Team.
Besvarelse fra Floorsave
Thank you for your review. Please let us now if you need any help with your flooring.
Kind regards,
The Floorsave Team.
The floor is of good quality
The floor is of good quality, and the sample was received quickly, thank you
28. maj 2025
Besvarelse fra Floorsave
Thank you for your review. Please let us know if you need any further help or advice.
Kind regards,
The Floorsave Team.
Excellent customer care profession…
Excellent customer care profession supportive and a pleasure to deal with
23. maj 2025
Besvarelse fra Floorsave
Thank you for taking the time to review our service. We are glad that we could find more flooring for you and that you were happy with our service.
Kind regards,
The Floorsave Team.
Good quality
Good quality. Excellent customer service. Unfortunately delivery schedule was not reliable as they didn’t deliver on the due date and no communication from the supplier or the delivery company to tell us when they will be delivering. We waited whole day expecting and nothing turned up. Fran was good in communicating but she neither had any info. On delivery timing. It was not helpful to plan our day.
9. maj 2025
Besvarelse fra Floorsave
Thank you very much for taking time to review us. We are sorry that your delivery did not go to plan as you would have hoped. We always let customers with pallet deliveries know that although we book them in for a day, and unfortunately it is a all day delivery, that it can overrun to the next. So our expectation, that we explain on the phone but also via the confirmation email, is that realistically it has a two day window. We have been unable to find anyone to deliver who will guarantee that day only delivery. Consequently if they arrive within those days we feel that is reasonable, it is a long time but we have explained it clearly.
However, and the pallet company is sometimes not great, when using agency drivers, at updating their software. This was the case for you, so we are sorry that was your experience. We do try and keep the customer as well advised as we are able.
Kind regards,
The Floorsave Team.
Besvarelse fra Floorsave
Thanks for your review. We hope you are happy with your new flooring.
Kind regards,
The Floorsave Team.
We have bought from Floorsave twice and…
We have bought from Floorsave twice and their service is excellent. Nothing is too much trouble and their advice invaluable. Samples come out quickly and any questions answered. Our oiled oak floor is now down and looks amazing!
10. marts 2025
Besvarelse fra Floorsave
Thanks for your review. We are glad that we were able to help and that you returned to buy again! Any photos of the flooring laid would be lovely as we could add them to show other customers it in situ if you were happy to share them with us?
Kind regards,
The Floorsave Team.
Take time to think about it
Buying experience was good. Simple straight forward on the website. The delivery company are a complete shambles, four days late, no communication on the actual day of delivery and badly packed. They floor itself, spc planks, looked good, felt good, but after two weeks from installation the plank end joints have snapped and lifted making a cracking sound when walking over. Wish I had tiled the whole floor now.
1. april 2025
Besvarelse fra Floorsave
Thanks for taking the time to review us. We are sorry that you had issues with the delivery company, we use third party carrier, our understanding was that they tried to deliver early, on the Friday rather than the Monday as planned, which is unusual but were then unable to get to the address, so spoke to someone and offered Saturday but was told to stay on Monday.
This would have meant that the delivery had arrived as planned and not without any communication as somebody told them the earlier delivery was not possible. The flooring arrived as originally planned on the Monday. I don't believe this means it was late or without communication. It is odd to try and deliver earlier but this can be the case only if this works for the customer.
Any issues you have had with the flooring could have been looked at and we would, as per some reviews on here attest, have done our best to resolve this for you.
However you didn't let us know there was any problem and have not responded to our email directly to you.
Problems can arise, this flooring is a great product but does need to go down on a really level, smooth subfloor and without any further underlay. If instructions are followed then we would not expect issues, however we would advise anyone with an issue to please contact us first to allow us the chance to help rather than communicate just through this review platform.
Kind regards,
The Floorsave Team.
Great customer service
Great experience informed about delivery the day after ordering online
Email about delivery tracking
Text message giving a 2 hour window that was delivered in time
Friendly delivery driver
6. maj 2025
Besvarelse fra Floorsave
Thank you for taking the time to review our service, we are glad that you are happy with the flooring and it arrived well and on time.
Kind regards,
The Floorsave Team.
Sample arrived in one day and was…
Sample arrived in one day and was perfect, did the fill in to order only to discover the delivery date was a minimum of 3 weeks away and as it was delivery to Scotland I had to phone up to arrange delivery, so I found another company with same product with no delivery as per above.
29. april 2025
Besvarelse fra Floorsave
Thank you for your review. We do have some products that can take a little longer so we have put it on the website so customers are immediately aware. This however, is very rarely the case as we would have explained in our telephone call to you.
Kind regards,
The Floorsave team.
Besvarelse fra Floorsave
Thanks for taking the time to review us. If you need any help with your flooring please let us know.
Kind regards,
The Floorsave Team.
Great process
It all worked from the freindly interface with the young lady, through the technical assistance, to receipt of the product. Thank you.
9. april 2025
Besvarelse fra Floorsave
Thank you for your review. We are glad that you were happy with the service and hope you love your flooring. The young lady is also really happy to be considered as young! Thank you.
Kind regards,
The Floorsave Team.
Great timely delivery of flooring samples
Great timely delivery of flooring samples, nice colour and finish selection, website easy to navigate.
Was looking for some hard wearing floor covering for a new kitchen, and it's so nice to see the quality without having to drive out to a store.
22. april 2025
Besvarelse fra Floorsave
Thanks for taking the time to review our service, we are glad to have such nice feedback. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Highly recommend this company for your…
Highly recommend this company for your flooring. I moved into my first home recently and purchased flooring from floorsave. I floored my whole house with their flooring, and no issues. Had a couple issues of some of the packets arriving damaged but they were quick enough to rectify this and send out new packets asap. They made sure I had the right amount for my moving in day. Customer service was 10/10. Any issues or questions, they were super at emailing and sorting all.
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra Floorsave
Thanks so much for taking the time to review our service. Thank you for your patience and understanding when things went wrong. We always try to resolve any issues if they arise. We are glad that you are happy with the flooring too!
Kind regards,
The Floorsave Team.
Besvarelse fra Floorsave
Thank you for your review. We are glad it all went to plan and arrived as it should. We hope you are happy with the flooring.
Kind regards,
The Floorsave Team.
Besvarelse fra Floorsave
Thanks for taking the time to review us. We are really glad that you are happy with the flooring and that we were able to find the perfect product for you.
Kind regards,
The Floorsave Team.
Besvarelse fra Floorsave
Thanks for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
I was sent a sample promptly.
I was sent a sample promptly.
The sample looked very good quality.
2. marts 2025
Besvarelse fra Floorsave
Thank you for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team
Besvarelse fra Floorsave
Thanks for your review, please let us know if we can help in the future.
Kind regards,
The Floorsave Team.
Quick delivery
14. marts 2025
Besvarelse fra Floorsave
Thanks for taking the time to review our service. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
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