I signed a contract with Flogas in…
I signed a contract with Flogas in October 2022 for my B&B at agreed rates of 38.65c day rate and 27.17c night rate.
A week later, I asked about putting the bills into my company name. I was told I could move to a commercial arrangement, but after an inspection I was advised I would need a larger fuse costing about €1,500, and the ESB Networks representative indicated I likely didn’t need it. I then informed Flogas I was not proceeding with any switch and wanted my original contract left as it was.
After that, I expected normal billing — but no bills arrived.
I repeatedly contacted Flogas for months and was told my account was “being processed.” Then, 10 months later, I received 5 bills of around €4,500 each, and money was automatically taken from my bank account.
When I checked the bills, I found I was being charged about 58c per unit instead of my contracted rates. I was then told I was “out of contract,” which I strongly dispute. My position is that I never agreed to leave my original contract, and I explicitly told them to leave it in place.
Based on my calculations, I was overcharged by €13,775.
I switched supplier, cancelled the direct debit, and disputed a further bill of €4,450 because I believe Flogas owes me money, not the other way around.
I then received a solicitor’s demand for payment. I responded explaining the overcharging and dispute, and I also contacted Flogas directly. Neither has responded.
In my view, this raises serious questions about billing practices, contract handling, and consumer protection. I am sharing this publicly because I believe this needs scrutiny, and because no customer should face legal threats while disputing what they believe is substantial overcharging.
