Shipment for the preordered sidewinder motor was faster than expected, overall really happy with this shop! Bought several items online and at events on their booth. Communication is usually fast an... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The Float Life Europe offre un excellent service client et des produits de qualité. J'ai particulièrement apprécié la touche personnelle avec une note manuscrite et des autocollants dans le colis. La... Se mere
Virksomheden har svaret
Floatlife Europe team is very kind and precise when giving tou all the information and guidelines about the products and the order, I had some questions and they asked me almost in a couple of hour... Se mere
Virksomheden har svaret
honestly website absolutely sucks, hire someone or like even ai could build it better (don't quote me on that), but products are good. Also why does the trustpilot link take me to a spanish version of... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The Float Life Europe is a online and a physical store based in Lyon, France. We offer different services such as: European dealer for The Float Life products, and a Onewheel Service Center. Reach out to us for any of your Onewheel needs and we're here to help ! Float on, my friends :)
Kontaktoplysninger
33 rue de la claire, 69009, Lyon, Frankrig
- floatlife.europe@gmail.com
- floatlife-europe.com
4,5
Fremragende
292 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
25th of september i have order tire…
25th of september i have order tire from this company.... its 10 days later, and the order status not changed since. No response to an email. Sad... would have to now search for new tyre smwhere else :/
25. september 2026
Best customer support ever
Best customer support ever. Real human interaction. Still waiting for my order, but i trust the company,
14. september 2026
Besvarelse fra The Float Life Europe
Un grand merci Thiebaud pour cet avis positif sur ton expérience avec nous ! On te souhaite de profiter pleinement de ton pneu ! Bon ride !
Float on, my friend :)
Ben
Fast shipping and exactly what I…
Fast shipping and exactly what I expected with an awesome bit of swag too!
16. august 2026
Besvarelse fra The Float Life Europe
Thank you so much Jessica for this positive review on your experience with us ! We wish you some great fun with your fresh stuff !
Scuba dive 🙌
Float on, my friend :)
Ben
I loooooove Float Life <3
I loooooove Float Life! Always super helpful when I'm in a need of help or information. Keep on keeping on <3
11. august 2026
Besvarelse fra The Float Life Europe
Thank you so much Petro for your review regarding your last order with us ! It's so motivating to read those kind words ! Have some good rides and take care.
Float on, my friend :)
Ben & Fabio
Besvarelse fra The Float Life Europe
Thank you so much Timo for your kind words regarding your last experience with us ! We hope that you're enjoying your fresh gear and we wish you some smooth rides !
Float on, my friend :)
Ben & Fabio
5 stars
5 stars, lovely person. He definitely keeps things flaoting. Greetings from Austria
24. juli 2026
Besvarelse fra The Float Life Europe
Thanks a lot Erroll for this positive review regarding your experience with us ! Wishing you some great rides ahead and don't hesitate to reach us out for any other Onewheel needs 🤙
Float on, my friend :)
Ben
Exceptional Customer Service Experience
Floatlife Europe team is very kind and precise when giving tou all the information and guidelines about the products and the order, I had some questions and they asked me almost in a couple of hours with a few (normal) exception. At the very last I had a problem and need to cancel the order and they did immediatly, I am still waiting for the refound (I asked only 48h ago). So exceptional customer service. :)
UPDATE: refound received the day after, so in 72h. Again, exceptional! 🤟🏻
15. juli 2026
Besvarelse fra The Float Life Europe
Hi Giuseppe,
Thank you so much for taking the time to leave us such a kind review!
It really means a lot to our small team. We're doing our very best every day to provide the best customer service we possibly can, so reading feedback like yours is incredibly rewarding and gives us even more motivation to keep improving.
We're glad we could assist you throughout your order and help resolve the cancellation quickly. Your refund is already being processed, and depending on your payment provider, it should appear on your account shortly.
Thanks again for your trust and support. Even though this order didn't work out, we'll be happy to assist you in the future whenever you need advice, have questions, or are ready for your next Onewheel project.
Float on, my friend :)
Ben & Fabio
Besvarelse fra The Float Life Europe
Thanks a lot Artis for your positive review on your experience with us ! As you may have noticed when you reached out to us you received an automatic reply explaining that we were out of the office for a few days, and your request have been correctly treated once we got back to you.
We wish you some great rides and we hope to be able to provide what you judge a 5 star experience on your next shopping with us !
Float on, my friend :)
Ben
Quick service and communication!
29. juni 2026
Besvarelse fra The Float Life Europe
Thanks a lot Thomas for your positive review on your experience with us ! We wish you some great rides ahead !
Float on, my friend :)
Ben
Besvarelse fra The Float Life Europe
Un grand merci Julien pour ce retour super positif concernant votre expérience d'achat chez nous ! On vous souhaite de bons rides et on espère vous revoir très prochainement !
Float on, my friend :)
Ben
Besvarelse fra The Float Life Europe
Grazie mille Enrico ! I wish you some awesome rides and we'll be there for your future Onewheel needs !
Float on, my friend :)
Ben
Besvarelse fra The Float Life Europe
Un grand merci Jérôme pour cet avis positif sur votre expérience ! On vous souhaite d'excellent rides et on espère vous revoir très vite !
Float on, my friend :)
Ben
Flotlife Europe modern heroes
Flotlife Europe was absolutely fantastic with my order during the 520 Sales. A huge shoutout to Fábio, who took the time to answer all of my questions and guided me throughout the entire process. His professionalism and responsiveness truly made a difference. Thanks again and float on !🤙
7. juni 2026
Besvarelse fra The Float Life Europe
Thanks a million Clement for this highly motivating review on your experience with us !
We wish you some awesome rides and we hope to be back in touch with you soon !
Float on, my friend :)
Ben
Besvarelse fra The Float Life Europe
Thanks a lot for your positive review on your experience with us !
We wish you some excellent rides and do not hesitate to hit us up for any needs !
Float on, my friend :)
Ben
Very poor conditions on alleged new items
I am very disappointed with this purchase.
The Varials for XR I received arrived in poor cosmetic condition, with visible marks and even dents. Since these are aluminum parts, it is difficult to understand how they could arrive like this unless they were already blemished or were not properly inspected before shipping.
What makes this more surprising is that I have purchased Varial rails in the past and they arrived in excellent condition. In this case, especially after some previous less-than-great experiences, I had clearly stated in advance by email: “Please make sure the varials are immaculate with no marks/scratches at all, because it is a gift and I want it mint.”
I contacted them immediately, sent photos, and explained the issue clearly. They replied saying they would review it with the US team and come back to me with a resolution. However, more than 21 days have now passed since that reply, and even after I sent a follow-up email 5 days ago, I still have not received any further response.
Receiving a product in this condition is not acceptable, and the lack of follow-up has made the experience even worse.
EDIT: They ultimately offered partial compensation, which I appreciate, and they were polite throughout the process. I still believe the amount was lower than what would have been fair given the cosmetic damage, and lower than I would have expected compared with blem pricing, so I cannot rate this 5 stars. Still, they did make an effort to resolve the issue, which is why I’m updating this review from 1 to 4 stars.
20. april 2026
Besvarelse fra The Float Life Europe
Hi Aitor,
Thank you for your feedback.
We're sorry to hear that you were disappointed with the cosmetic condition of the rails you received.
As discussed via email, the marks shown in the photos are cosmetic only and do not affect the functionality, performance, or structural integrity of the rails. We fully understand that this was particularly frustrating given that the rails were intended as a gift and that you had specifically requested a set in immaculate cosmetic condition.
Regarding the delay in communication, we acknowledge that the handling of this case took longer than it should have, and we apologize for that.
That said, we have not ignored the issue and have been in contact with you throughout the process. We have offered a goodwill partial refund should you wish to keep the rails, as well as the option to return them for a full refund if you are not satisfied with their condition.
Our goal has always been to find a fair resolution, and both options remain available.
EDIT: Hi Aitor,
Thank you for taking the time to update your review.
We appreciate you acknowledging the efforts we made to resolve the situation.
While we understand that we ultimately had a different assessment regarding the appropriate level of compensation, we're glad we were able to reach a resolution that allowed us to move forward.
Customer satisfaction is very important to us, and whenever an issue arises, we always aim to find a fair solution while standing behind the quality of the products we sell.
We wish you many great rides ahead.
Float on, my friend :)
Ben
Comme toujours impeccable niveau…
Comme toujours impeccable niveau réactivité et communication les commerçants sont top à l'écoute et très professionnels.
Je recommande bien évidemment à 100%
26. maj 2026
Besvarelse fra The Float Life Europe
Un grand merci Marco pour ton retour super positif sur ton expérience ! On te souhaite de bons rides et à très vite !
Float on, my friend :)
Ben
Besvarelse fra The Float Life Europe
Yooo thanks a lot Aron for your review ! Wishing you some great rides ! Float on, my friend :)
Ben
Besvarelse fra The Float Life Europe
Thanks a lot Yannik for your positive review on your experience, we wish you some great rides ahead under the sun !
Float on, my friend :)
Ben
Como siempre todo perfecto
Como siempre todo perfecto. Doy gracias por tener a TFL Europe 🙏💜
14. maj 2026
Besvarelse fra The Float Life Europe
Jorge, thanks a lot for your super positive review ! Wish you the best and see you soon man !
Float on, my friend :)
Ben
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