flights-au.gotogate.com Anmeldelser 

There's no follow through and the queues are so long. Each time I chat with an agent I have to explain everything again even when im following up. There's no ticket number or reference number given. Each time an interaction takes 20-30mns and no progress. So so slow with responses. I waited over 5 days for feedback and an update. Just a terrible set up. Something better needs to replace this system.

I tried to change the date of my ticket, it was impossible, Latam ignored booking.com who booked through go to gate. Was 4 days of hell. We bought a new ticket was very disappointed

The chat function to handle my problem was effective and the staff on the other end were polite and efficient.

Extremely poor service. The airline cancelled my flight from Guangzhou to Egypt and the return one as well, and my travel date is close. An agent was assigned to my case but has COMPLETELY GHOSTED ME for 6 days. I have sent 4 emails with absolutely zero responses. Their name is Zeba I, from the Customer Success Team. This is negligence. I demand a supervisor to take over immediately and process my full refund.

The response was not satisfactory. The customer service agent clearly didn’t understand the situation and has provided and satisfactory outcome. I will need to complain further.

My flight cancelled by airline. I called customer care and applied for refund within 5 min. No holding time, just was in que for 30sec. Response and communication was very quick and on to the point. That's a great experience for me for booking through Gotogate Australian website. I had similar situation in the past with budgetair Australia. My experience was terrible with them. Had to wait for months to get in touch with a proper customer care person, not an AI.
I was really worried when I called Gotogate. Expected similar to budgetair website experience. But gotogate customer care astonished me right away. Definitely will use this website again.

Terrible service, I tried to change my ticket and I paid for it straight away. Never received my new flight details and I received an email after I paid saying that I need to pay more, because the fee has changed.

I saw many availability on booking.com and the airline platform for Mid Jan which I wanted to reschedule my ticket for. But the staff said, there is no availability. at the end they told me I will get an email with the response from their internal team, which the email said the same thing. No availability.
How is it possible that with being very flexile with my dates, there is no availability, especially when I see available tickets on multiple platforms including booking.com itself.
My booking was done via bookong.com, but somehow their support enquiries passes to gotoget.

If I could give this a 0 I would. We were informed by booking.com that our flight had been delayed. We arrived to the airport to then be told that there were no changes and we missed check in time by 5 minutes.

I contacted the flight company to see if they could put us on another flight and they had no record of the flight time being delayed, when I reached out to booking.com they said the same thing however there were emails and the flights within my app had both changed.

This is the second issue we have had with bookings through booking.com on this trip and won't be using them as a third party organizing again. No trust!

I haven’t received a refund
Tried to avoid this issue and no one would listen to me. Now I have lost $1500 and it has ruined my travel plans. I will never use your service again

Everything went wrong. Worst airline experience ever. Over 6 hours on phone, chat and email. Inconsistent and often nonsensical messaging from various reps. Complete stuff-ups and errors on their part. Paid for a flexi fare then had to endure complete nonense to try and make a change - inc trying to charge me a whole new and more expensive fare rather than just the difference AND then booking me on a new flight I hadn't even requested. I have found booking.com faultless when dealing with accommodation- their partnership with gotogate is likely detrimental to their brand and reputation.

Contacted support for my daughter who needed assistance from to and from plane .,.told me they would get back to me.,.nearly two weeks and still waiting for response.,.Absolutely pathetic

The agent on the phone was very friendly and helpful.

I normally used booking.com for accommodation and mostly good but I had the worst experience with flight change with booking.com Indian customer support, for 10 days I talked to more than 10 people until the flight changed date to get my revised flight time, someone called Anna (I think she is Chinese or Vietnamese) helped us through, other people were not resolving, just repeating same words as automated machine, I could not even sure I can be on flight at other countries, I will never use booking.com for flights again, use trip.com

Fast great feedback !

This was the fastest resolution through any customer support system I've ever experienced.

Prompt reply. Impressed 👍

I had a very disappointing experience with Booking. I paid extra for baggage and flexible ticket services, but not only were they unable to change the date of my flights, they also failed to refund the amount I paid for the baggage service and flexible tickets. In other words, they only refunded the cost of the tickets themselves, leaving me out of pocket for the additional services I purchased. This is unacceptable and I would not recommend using their service for any travel needs.

Misleading website. Thought I was booking business flights for all legs only to find my confirmation contained 2 economy flights. Also was unaware gotogate partner with booking.com. My partner has had a terrible experience with gotogate so if I had known I would not have even attempted to book.

The guy I dealt with was brilliant! He understood the problem and genuinely seemed engaged to want to resolve it. Excellent!
Recommend that you get him to teach customer service to the other staff.