Aviationt Anmeldelser 

Disappointing delivery and even worse customer service

I had a truly disappointing experience with Aviation Tag, and I would strongly advise anyone considering purchasing from them to think twice.

I ordered one of their expensive keychains as a gift for a friend and paid €10 for shipping, expecting a professional service that matched the price of the product.

Unfortunately, the courier delivered the package without ringing the doorbell or calling my phone number, despite my being at home and having provided my contact details. Instead, the package was simply thrown into my garden during very heavy rain.

As a result, the cardboard packaging arrived completely soaked and ruined. Thankfully, the keychain itself was undamaged, but the presentation box was an essential part of the gift, and it was left in a condition that made it completely unsuitable to give to someone. Paying €10 for shipping and receiving this kind of delivery service is simply unacceptable.

I contacted Aviation Tag to explain the situation and ask for a replacement or a refund. They told me they could not send a replacement product because of its high value, but suggested that they might be able to send me replacement packaging instead. I accepted this solution in good faith, hoping the issue would finally be resolved.

That was on September 10th. Today, October 28th, I have received neither the replacement packaging nor any further response from the company. No update, no explanation, not even the courtesy of a reply.

Mistakes can happen during delivery, and while the courier’s handling of the package was unacceptable, what disappoints me most is Aviation Tag’s complete lack of follow-through. Once a solution was proposed and accepted, I expected the company to honour its commitment or at least keep me informed.

The product itself may be fine, but a good product alone does not make a good customer experience. When you pay a premium price, including expensive shipping, you expect your purchase to arrive in suitable condition and, if something goes wrong, you expect the seller to take responsibility and provide proper after-sales support.

I am extremely disappointed with both the delivery experience and the lack of customer service afterwards. What should have been a special gift turned into a frustrating experience, and the company’s silence has only made matters worse.

Based on my experience, I cannot recommend Aviation Tag. I sincerely hope the company takes customer complaints more seriously and improves the way it handles problems after a sale.
Never buying here again.

Cool product. Shipping was expensive but quick and easy. I would buy from this website again and would recommend it to any avgeek.

Fun concept and great product. Only complaint that I have is that the shopping is rather expensive. Other than that, you get exactly what you pay for.

Es ist schwer Ware mit schlechter Qualität zurückzusenden. Paket konnte trotz korrekter Adresse nicht zugestellt werden.
Lange Bearbeitungsgebühr der bestellungen

I really do like the products aviationtag offer, but unfortunately do not really appreciate paying for premium shipping with DHL, who in the UK are rather unreliable, with the result that rare items are simply dumped outside, open to theft and the elements. Unless they change this and get more stringent with their courier, probably won't order again.