Recently purchased two new ventilation tiles for our roof which has been suffering from humidity and a lack of air flow. The items were easy to source on the website, reasonably priced and it was simp... Se mere
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Se, hvad kunderne siger
Good price and due to project being an L shape needed two separate pieces which was useful to be able to get exact sizes cut as required. Speedy delivery too. Only feed back would be that I only requi... Se mere
My delivery of 10 came with 50% of the tiles being broken and un-useable. Customer service were not very helpful. Communication was poor regarding delivery. Would not order from these again.
Virksomheden har svaret
The sales manager initially indicated I needed to buy direct from the supplier, even though I wanted only one part. They stayed available for several minutes, checking their stock and actually found t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to All Flat Roofing Supplies Ltd - Your Dedicated Partner in Flat Roofing Excellence! About Us: At All Flat Roofing Supplies, we take pride in being an independent flat roofing merchant, specializing in supplying a comprehensive range of flat roofing products, systems, tools, and accessories. Our journey began with a simple yet crucial vision - to fill the gap in the UK market for specialized flat roofing materials suppliers. Founded by individuals immersed in the flat roofing industry since the early 1970s, our business is driven by a passion for quality, expertise, and customer satisfaction. Our Expert Team: Behind the scenes, our professional team, each with extensive experience in supplying and installing roofing products, ensures that All Flat Roofing Supplies operates seamlessly. Drawing from decades of collective knowledge, we are well-equipped to provide tailored solutions to meet the unique needs of our customers. From industry veterans to innovative minds, our team stands united to deliver excellence in every aspect of flat roofing. Why All Flat Roofing Supplies? Experience Matters: With roots dating back to the early 1970s, we bring unparalleled experience to the flat roofing industry. Bespoke Approach: We recognized a need for a more personalized approach in the market. Our experienced team and flat roofing knowledge allow us to tailor our services to your specific requirements, ensuring a bespoke and tailored approach to the supply of quality flat roofing products. Expert Advice: Benefit from our team's wealth of knowledge with expert advice and tips. We're here to help you make informed decisions that not only save time but also money on your roofing projects. Wide Audience: Whether you're a Trade professional or a DIY enthusiast, All Flat Roofing Supplies is your reliable source for all flat roofing needs. Our diverse product range caters to a broad spectrum of customers, ensuring everyone has access to top-notch solutions. Connect with Us Explore our extensive product range and let us be your partner in achieving roofing excellence. Whether you're a seasoned professional or just starting your DIY journey, all flat roofing supplies is here to support you every step of the way. Thank you for considering All Flat Roofing Supplies ltd for your flat roofing material needs. We look forward to serving you with dedication, quality, and expertise.
Kontaktoplysninger
Unit A - F, Brightside. Westfield sole road, Maidstone, Kent., ME14 3EH, Maidstone, Storbritannien
- 01634 869823
- shop@flatroofingsystems.co.uk
- flatroofingsystems.co.uk
4,4
Fremragende
96 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Flat roofing was the best choice I ever…
Flat roofing was the best choice I ever made
Very professionally
7. april 2025
Besvarelse fra All Flat Roofing Supplies Ltd
Thank you so much for the fantastic 5-star review! We’re delighted to hear that choosing Flat Roofing Systems turned out to be your best decision — that’s the sort of feedback that puts a proper spring in our step.
Thanks again for choosing us — it genuinely means a lot.
Prompt delivery.
10. november 2025
Besvarelse fra All Flat Roofing Supplies Ltd
Thank you for the 5 stars!
Glad to hear your order reached you promptly — we like to run a tight ship, just as things should be. If you ever need anything else for your next roofing project, we’re right here and ready to help.
Excellent company to deal with
Excellent company to deal with, great communication, had a question about the order and they answered quickly on Whatsapp, fast delivery. Cheers
12. november 2025
Besvarelse fra All Flat Roofing Supplies Ltd
Thank you so much for the 5-star review!
Really glad to hear you had a smooth experience with us. We pride ourselves on old-fashioned, straight-to-the-point communication, so it’s great to know our WhatsApp support hit the mark.
Appreciate you choosing us—and the kind words.
Brilliant Service — Highly Recommend Flat Roofing Supplies purchased roof edge trims…
I recently purchased roof edge trims from Flat Roofing Supplies and was really impressed with the whole experience. Delivery was fast, communication was excellent, and the aftersales support was very helpful. It’s great to deal with a company that’s efficient and genuinely cares about its customers. I’d definitely recommend Flat Roofing Supplies and will happily use them again in the future.
3. november 2025
Uopfordret anmeldelse
Besvarelse fra All Flat Roofing Supplies Ltd
Thank you so much for taking the time to leave such a fantastic review, we really appreciate it.
We’re delighted to hear you were pleased with the quality of our service, delivery and aftersales support. We take great pride in offering a friendly, reliable experience from start to finish, so it’s brilliant to know this came across.
We look forward to helping you again with your next roofing project!
Great company did what they said they…
Great company did what they said they would do. All on time and great prices
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra All Flat Roofing Supplies Ltd
Thank you for the great feedback! We always aim to do exactly what we promise on time, every time, and at the best prices possible. We really appreciate your support and look forward to helping you again soon!
It was ok. But not great
It was ok. Very expensive. Short on what I had purchased and Broken tiles as expected ! but when I raised the issue of more than their expected breakages, rather than sort it and fix the issue. I was asking to provide pictures and waste even more of time even though I have told them and raised the issue ! Over the top cost of delivery. I purchased from this company before and ordered even more than needed. I expected a better service based on their cost and charges . Why should us builders and roofers suffer the cost of poor service and failure to give what we as purchaser and why should we pay for the breakages they deliver ! If I don’t give what the customer wants I don’t get paid ! Sort it out ! We all need to feed our families.
25. september 2025
Besvarelse fra All Flat Roofing Supplies Ltd
Thank you for your feedback. We were genuinely disappointed to see this review, as we did respond to your original email regarding the broken and missing tiles and requested further information so we could raise the matter with the manufacturer and courier on your behalf. Unfortunately, we never received any reply or supporting details from you, which meant we were unable to proceed with resolving the issue.
We always aim to sort any problems quickly and fairly, but in this case, we were never given the opportunity to do so. Our delivery charges and timeframes are clearly displayed on each product page before purchase, ensuring full transparency for every customer.
It’s a shame the situation has ended with a low review rather than a resolution, as we take pride in offering excellent service and after-sales support — something reflected in the many positive reviews from other customers.
Happy customer
Placed an order for some concrete tiles and was slightly dreading the delivery as tiles ordered are extremely fragile, unfortunately the tiles arrived damaged in transit, however, after raising the issue, not even 2hrs later new tiles and some extras were posted out for next day delivery, this time arrived intact with no issues. Delivery was really fast and customer care is outstanding, will definitely use this company again
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra All Flat Roofing Supplies Ltd
Thank you for your 5⭐ review! We’re sorry your tiles were damaged in transit at first, but we’re really pleased we could get the replacements to you quickly. Providing fast delivery and outstanding customer care is always our priority, and it’s great to hear you’re happy with the service. We look forward to helping you again in the future!
Exellent service
25. september 2025
Besvarelse fra All Flat Roofing Supplies Ltd
Thank you for your 5⭐ review! We’re delighted you were happy with our service and the delivery of your clay Planum low pitch roof tiles. Your feedback means a lot to us, and we look forward to helping you again on your next project.
Ordered various size metal sheets
Ordered various size metal sheets, flashings and fixing. Amazing quality product, and the team where super nice and helpful the whole way through my experience. Not having much experience ordering large amounts of building materials, the team gave me lots of helpful information, both before and after I ordered the products. Would Highly recommend
17. september 2025
Uopfordret anmeldelse
Besvarelse fra All Flat Roofing Supplies Ltd
Thank you so much for your fantastic review!
We’re really pleased to hear you were happy with the quality of our metal sheets, flashings and fixings, and that our team could make the process straightforward and helpful from start to finish. It’s great to know we could provide the guidance you needed, especially with such a big order.
We truly appreciate your recommendation and look forward to helping you again in the future!
First time I have used this company…
First time I have used this company very helpful and prop delivery
19. august 2025
Besvarelse fra All Flat Roofing Supplies Ltd
Thank you for your 5⭐ review! We’re delighted to hear your first experience with us was a positive one. Being helpful and ensuring prompt delivery is what we strive for, and it’s great to know we hit the mark.
Best price for EPDM rubber
I needed to replace my shed's old flat roof and as a builder I had to consider saving time and costs on materials and labour. I therefore decided to use OSB3 timber boards and cover it with 1.5mm EPDM rubber. I found the best price for EPDM at flatroofingssystems.co.uk thus I purchased it as well as the required adhesives. Ordering was straightforward and delivery was prompt as promised. I'm happy to rate this company at 5 stars.
18. august 2025
Besvarelse fra All Flat Roofing Supplies Ltd
Thank you for your 5-star review! ⭐ We’re delighted to hear you found our EPDM rubber at the best price and that ordering and delivery were smooth and straightforward. It’s great to know our products helped you save both time and costs on your shed project. We really appreciate your feedback and recommendation, and we look forward to supplying you again in the future.
All Flat Roofing Supplies Ltd – Flat Roofing Systems
Helpful customer service
Helpful customer service, easy to order and arrived on time in A1 condition.
31. juli 2025
Besvarelse fra All Flat Roofing Supplies Ltd
Thank you so much for the 5-star review!
We’re really pleased to hear you found our customer service helpful and your order arrived in perfect condition. We work hard to make things easy and reliable for our customers, so it's great to know we’re hitting the mark.
Thanks again for choosing Flat Roofing Systems – we hope to deal with you again soon!
All Flat Roofing Supplies Ltd Team
Easy to order & quick to deliver
Easy to order on website, regular email updates & fast delivery. Very happy I found this company to order from.
21. juli 2025
Besvarelse fra All Flat Roofing Supplies Ltd
Thank you so much for your kind words and 5-star review!
We’re really pleased to hear you found the website easy to use and appreciated the regular updates and quick delivery. It means a lot to us that you’re happy with your experience.
Customer service was solid
Customer service was solid. Spoke to a chap on WhatsApp after suffering a bit of a tech issue my end and he sorted me right out. Material delivered on time and exactly what I was looking for. Been back again after that and again had great customer service. Very attentive and eager to get us what we needed for when we needed it.
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra All Flat Roofing Supplies Ltd
Thank you so much for the glowing 5-star review! We really appreciate you taking the time to share your experience.
We're glad our team could help you out on WhatsApp and get everything sorted quickly – tech gremlins can be a pain! It’s brilliant to hear that your order arrived on time and was spot on.
Even better to know you came back again and had the same level of service – that’s exactly what we aim for every time. We’ll be sure to keep being as attentive and helpful as ever!
Thanks again for your support – we hope to see you again soon.
All the best,
All Flat Roofing Supplies Ltd
good price good fast delivery
16. juni 2025
Besvarelse fra All Flat Roofing Supplies Ltd
Thank you for the 5-star review! We’re chuffed to hear you were pleased with the price and speedy delivery of your FlexiProof EPDM membrane.
We always aim to offer great value and service, so it’s brilliant to know we delivered on both.
If you need any more materials or advice, you know where we are!
Excellent service
Excellent service, Tom contacted me to arrange more sensible delivery costs for the small amount of gravel we needed .
5. juni 2025
Uopfordret anmeldelse
Besvarelse fra All Flat Roofing Supplies Ltd
Thank you for the great review!
We’re really pleased to hear Tom was able to help sort a more sensible delivery option for your order – we always aim to be fair and flexible, especially for smaller items like roof gravel.
If you need anything else in the future, don’t hesitate to get in touch. Thanks again for choosing All Flat Roofing Supplies!
All the best,
The Team at All Flat Roofing Supplies Ltd
Charged £10 for delivery even though it…
Charged £10 for delivery even though it was less than £7
28. maj 2025
Besvarelse fra All Flat Roofing Supplies Ltd
Thank you for your feedback.
We're sorry to hear you were unhappy with the delivery charge. Our delivery costs are clearly displayed at the checkout before payment is completed, allowing customers to make an informed choice before placing their order. These costs are based not only on courier pricing but also on handling and packaging to ensure items arrive safely and on time.
We always aim to be fair and transparent, and we do our best to keep our rates competitive. If you'd like to discuss this further, feel free to get in touch directly – we're happy to help where we can.
Insufficient resin for coverage.
21. maj 2025
Besvarelse fra All Flat Roofing Supplies Ltd
Hi David,
Thank you for taking the time to leave a review.
We’re sorry to hear that you found the resin quantity insufficient in your GRP kit. The Tradeline GRP roofing kits are one of our most popular products and consistently receive excellent feedback, so it’s disappointing to learn this didn’t meet your expectations.
We weren’t made aware of the issue at the time of purchase. Which is a real shame, as we’d have welcomed the opportunity to put things right for you. Customer satisfaction is very important to us, and we always do our best to resolve any issues quickly and fairly.
That said, I will pass your feedback directly to the manufacturer for their attention. If you’d still like to discuss this further, please don’t hesitate to get in touch with us—we’re always happy to help.
Incredible customer service
Incredible customer service, reached out about delivery options as only had a small order. Unfortunately the pallet company they used broke over 50% of the tiles. They arranged a replacement within a week.
1. maj 2025
Besvarelse fra All Flat Roofing Supplies Ltd
Thank you so much for your 5-star review! We're really glad to hear you were happy with our customer service. It is something we take great pride in. We're sorry the pallet company damaged part of your order, but we're pleased we could get the replacements out to you quickly. If you need anything else in the future, don't hesitate to get in touch, we're always here to help!
Nagging sales tactics
I found some items on their website but could not work out how much delivery would be. So I clicked the paypal payment button and logged in with paypal, only to find the delivery cost was very high. Therefore I took my business elsewhere.
Then I got an email asking me if I wanted to complete my purchase.
Then I got a whatsapp message asking me If I wanted to complete my purchase.
Now I find I've been added to their emailing mailing list.
I did not authorise all this contact and find it creepy!
23. april 2025
Uopfordret anmeldelse
Besvarelse fra All Flat Roofing Supplies Ltd
Thank you for your feedback, and we're genuinely sorry to hear about your experience.
To clarify, working out delivery costs on our website is quite straightforward—just add your items to the basket and enter your delivery location to see accurate shipping fees. As many of our products are large or bulky, costs are calculated based on size, weight, and location.
The follow-up email and WhatsApp message you received are automated and only sent if a purchase is started but not completed. This is a common feature used by many websites to help customers who may have experienced an issue at checkout.
As for marketing emails, we never add anyone to our mailing list without consent. During the checkout process, there's an opt-in box for newsletters that can be unticked. You can also unsubscribe at any time via the link in the email.
We’re sorry this process felt intrusive to you—it’s certainly not our intention, and we’re always happy to help if something isn’t clear. If you'd like to discuss this further, please don’t hesitate to get in touch directly.
Thank you again for your feedback—it helps us improve.
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