Moddelo Limited (FLAMME / FlameKo) Anmeldelser 39

TrustScore 4 ud af 5

4,0

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Second fire bought from this company. This time we bought an electric fire suite for our extension called Sahara. Absolutely love it easy to put together fire just slotted in easy to secure to the uni... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Just purchased a Flameko Verona 16" fire which I'm delighted with but foolishly threw away the operating instructions with the packaging. Thought I would contact Customer Services and I expected a r... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The Moddelo company is excellent to deal with. My fire decided not to work anymore and was outside of the warranty period. After contacting Moddelo they were very friendly and came up with an agreeabl... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I bought a Moddelo fireplace in August 2024. The on/off was always temperamental until eventually when I went to switch it on in Nov 2025, it just wouldn't. This became an issue as I ony have one ra... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Pejsebutik

Skrevet af virksomheden

We are a UK - Staffordshire based company and we strive to ensure we meet every single one of our customers needs. Over the last 20 years of trading experience in the market we have grown to ensure our products are of the highest quality and we have amassed a customer care department that will help with any of your potential queries 5 days a week, should you need them. Our products will be ready to ship the same day if you order before 12pm - most of our customers receive their new fireplace the next day! We are more than willing to answer any questions you may have so please feel free to leave us a message.


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

39 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 5 ud af 5 stjerner

Top Tier

Top Tier. We had another fire prior to this one from another company and the material used in this one compared to the others in second to none. Really great quality and it heats the room really well with a very quiet heater!

Can't fault the customer care either who we nagged multiple times for questions but they were very responsive and super informative!

13. april 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Utterly Perfect

Absolutely love my Flamme wall-mounted electric fireplace! It’s sleek, modern, and adds the perfect touch of warmth and style to my living room. The flames look so realistic, and installation was a breeze. Highly recommend!

5. oktober 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Superb looking fire, highly delighted

We absolutely love our wall hanging fire from Flamme. We had newly decorated our living room and the grey surround fitted in with our colour scheme. The many variations of strength and colour of back lighting along with choice for laying out the log effects gives you the opportunity to have a change around. Yes there is a bit of noise if you use the heating but to be expected. We primarily only use the fire for the glow and it creates such a warm effect especially in the dark winter nights. We did have one or two questions when we made the purchase but they were quick to respond and also we should say that both the fire and surround were so well packed when received. There was no problem fitting it to plasterboard. We would highly recommend this company not only for the quality of the fire but also their after sales service.

30. december 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Beautiful fire

Beautiful fire. Got it installed yesterday. I’ve made mine look simple with a few of the coal and bit of glass I purchased. Amazing quality and the price was amazing. Delivery drivers were great also
Can’t a picture but if you look on Amazon there’s one

20. august 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Succulent !

Succulent !
3ème fois, et toujours 5 étoiles.
Du début à la fin, un festival de saveurs.
Merci beaucoup pour votre accueil, amabilité et prestations.

8. april 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

1st class customer service

Purchased a freestanding electric fire and although lovely was too small, i arranged to swap for a larger fire and i have to say the customer service was excellent , communication was great with timely exchange with no issues in fact the best customer service i have experienced in a long time , well done Flamme team !

3. april 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Much better

Done what was suggested seems lot better now so loving my fire

2. april 2023
Uopfordret anmeldelse
Moddelo Limited (FLAMME / FlameKo)-logo

Besvarelse fra Moddelo Limited (FLAMME / FlameKo)

Thank you for leaving a review, with the freestanding mantels these can show gaps if only one panel is slightly out of line. When assembling these products please ensure to leave the screws slightly loose to allow for adjustment once all the panels are inserted together, then tighten them whilst holding the panels together to ensure there are no gaps. For us to further help you please call us on 01785 719005 or email us on customerservice@moddelo.co.uk with a picture of the appliance and we will be more than happy to assist you.
Kind Regards,
Will

Bedømt til 5 ud af 5 stjerner

The best company I have ever dealt…

The best company I have ever dealt with, reported a small defect and was sent a brand new fire the very next day, not only that they are picking the other fire up free of charge, now that’s what’s called first class service.

17. februar 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Absolutely stunning fire

Absolutely stunning fire! Very well packed, easy to install, precision engineered and looks amazing! Different heights of flames, great heat, beautiful mood lighting, and one of the most realistic flame effects we've seen! Fabulous!

25. januar 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Superb service

Superb service, delivered within 24 hours as I purchased as a gift. A beautiful fireplace. Works so well and the “glowing ambers” give lounge a very warm and cosy feeling.

23. december 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

We love our Flamme Kingston fire

We love our Flamme Kingston fire. It’s a very modern and great looking quality electric fire and surround. It has many options for different colours to suit your mood. It was delivered on time as promised and was fairly easy to install.

21. november 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

when I ordered the fireplace

when I ordered the fireplace, I was surprised that it arrived a day before it was due. when assembling the fireplace, I was impressed by the quality of manufacture, the instructions were very clear also the instructions included a contact no. if any help was required. in conclusion I would definitely recommend Flamme to anyone requiring a very good fireplace.

8. november 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent value and pleasing to the eye.

After a delivery issue customer services resolved it within 2 days. The fire and surround are excellent value for money as well as looking fantastic.
I would recommend Flamme to anyone thinking of replacing there old fire place.

5. juli 2022
Uopfordret anmeldelse

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