I purchased a property that had an over 10 year old Flamerite Odyssey. The fire had a fault and wasn't working so I gave Flamerite a call for advice. I learnt during the call with a young lady that... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We had been looking for a new fire & fireplace for some time and had visited lots of different stores and looked on line before finally buying our flamerite fire. We certainly made the right choice. T... Se mere
Virksomheden har svaret
We purchased our fire through the Knowle store - the staff were patient and certainly not pushy when we were a little vague about what we wanted!! Fitting was a dream - two great guys just before C... Se mere
Virksomheden har svaret
Having toured lots of suppliers and shops, looked at dozens of fires, we finally chose Some suppliers quoted six weeks delivery , but at the most competitive price and a few days after our orde... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Flamerite Fires was established in 1999 in the historic city of Lichfield, carrying on a thirty-year family tradition of producing British made electric fires. Over its 21-year history we have won numerous awards in the UK and abroad. We have gained an unprecedented reputation for our integrity, excellent customer service and support for the independent retail sector. Our singular focus is unrivalled, producing high quality innovative electric fires and fireplaces made to the highest UK & European standards (BS-EN
Kontaktoplysninger
Lichfield Road Industrial Estate, B79 7UL, Staffordshire, Storbritannien
- 01543 251122
- info@flameritefires.com
- flameritefires.com
Outstanding customer service .
Darren at flame right helped me save time and money by identifying an issue with my fire, helped me all the way with prompt attention, outstanding customer service and knowledge. I can’t thank him enough and if I could give 10 stars I would, thank you Darren for helping me .
16. november 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Good Afternoon Mrs Humphreys,
Thank you so much for the fantastic 5 star review,
I'm really pleased was able to help out.
Kind Regards,
Darren.
Excellent Company
Superb customer service - problem sorted very quickly
9. november 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Good Afternoon Mrs Rome,
Thank you for taking the time to give us a 5 star review,
Kind Regards,
Darren.
Exemplary customer service
Excellent customer service that went above and beyond.
I had purchased a fire from Heatforce, in Llanishen, Cardiff which we could not get to work. They were unable to help me so I contacted Flamerite fires, spoke to Natalie who was extremely helpful and went out of her way to find a remote for our fire( which had not been provided by Heatforce )
Huge thanks to Natalie as we now have a functioning fire
30. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Good Morning Mrs Halloran,
Thank you for your 5 star review,
Flamerite are really pleased we were able to help out,
Kind Regards,
Natalie.
Excellent customer service
Excellent customer service following a problem with the remote control for the fire.
Thank you to Darren and Natalie for sorting out the issue very efficiently.
4. november 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Good Afternoon Mrs Levitt,
Thank you so much for taking the time and giving our customer service a 5* review,
Kind Regards,
Darren.
New Remote For Our Old Fire!
We purchased a Jaeger 1360 wall mounted fire almost four years ago. To be honest we've been thrilled with it. It looks modern, stylish and certainly gives our lounge a feeling of warmth and cosiness from its realistic flame effect.
However, when we changed the batteries in the remote, we couldn't then match it up again with the fire. Spoke to Natalie at Flamerite and she asked me to pop the remote in the post, so they could check it out. Just five days after posting the remote we were very pleasantly surprised to receive a brand new replacement, free of charge! Put the batteries in, followed the instructions and the new remote matched up to our fire straight away.
Thank You Natalie and Flamerite for your Excellent Customer Service!!!
27. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Hi Karen,
Thankyou so much for taking the time to leave us such a positive review.
Im glad to hear that the replacement remote control has resolved your issue and you can enjoy your fire again.
Best regards
Natalie
Completely finishes the room…
Completely finishes the room outstanding top quality different lighting sequences brings it to life would recommend it to anyone 5 🌟
22. september 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Thankyou for taking the time to leave us a 5* review, we really do appreciate it.
Kind regards
Natalie
Great product.
Aunt bought electric fire from stockist at Polhill. Very pleased with product, does exactly what she wants, easy to install. Only thing was I was given the job of arranging the logs etc and no one could agree with what looked best as there was so many ways to do it!
8. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Hi Charlotte, Thankyou for leaving us such a positive review!
Were so glad to hear that your Aunt is happy with her purchase.
Best regards
Natalie
Ennio fire with logs
Good sales service in Newcastle Fireplace Centre. Fire delivered after 2 weeks. Once installed looks fabulous, really enjoy the different colours and tones. BUT installation instructions not particularly helpful and placing the glass front in the appropriate position was difficult (under threat of it shattering at any point in time)! Hopefully, the glass will not need to be removed in the future.
1. november 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Good Morning,
Thank you for reviewing our product and thank you for pointing out issues that you have with the instructions,
We will pass all comments on so we can improve our literature that goes with the fires.
Kind Regards,
Natalie.
Very nice fire supplied and fitted by…
Very nice fire supplied and fitted by Chatsworth fire and Stoves in Chesterfield. I found initially setting the app a bit of a problem, but that was me reading the instructions incorrectly.
The only thing I would have have liked is a Remote control as my wife is not an App user on her mobile phone and gets a bit annoyed.
21. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Thankyou for taking the time to leave us a review!
Im glad that you are happy with your purchase and the installation by our retailer.
We do offer a remote control on some of our fires but you would have to speak to Chatsworth Fires with regards to which fires have the option available.
Kind regards
Natalie
Great experienced staff
We met Simon at Stafford Fireplaces and we was very welcoming, very knowledgeable about what type of fire would suit our home, he organised a survey to make sure it would suit… the installation went very well, workmen also knowledgeable and very clean
27. september 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Thankyou for the 5* feedback, we are also thrilled to hear that you had such a good experience with our retailer.
Kind regards
Natalie
Stylish fire, giving atmosphere to the room
The fire was delivered sooner than we expected. It was the wrong model but the issue quickly rectified without issue. It is a quality product. It looks stylish and substantial. It is easy to operate and the app is easy to manage. Very helpful staff when called up company to register product. Would strongly recommend.
1. november 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Good Afternoon,,
Thank you for taking the time in giving our product a 5 star review,
Kind Regards,
Megan.
Great looking fire shame about the dodgy measurements
Great looking fire and performs as stated.
During fitting two side plates were found to be the wrong size and we are having to wait for them to be made and delivered.
Quality control issue there methinks
24. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Good Afternoon,
Thank you for your review on our product,
If you would be able to contact the office on 01543 251122 so we can find out if it was us or the retailer that issued the wrong size side plates,
Kind Regards,
Darren.
Super product and flame effect.
Super product with a very good flame effect. Quick and easy to set up.
12. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Good Afternoon,
Thank you for taking the time on giving our product a 5 star review.
Kind regards,
Natalie.
Fantastic service and great value for…
Fantastic service and great value for money would recommend to family and friends
19. september 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Good Afternoon,
Thank you for taking the time and giving us a 5 star review,
Kind Regards,
Darren.
I found the tradesmen to be very…
I found the tradesmen to be very helpful and didn't keep coming to you all the time. They let you browse at your leisure.
Also the installation guy was very polite and did a brilliant job at fitting my fire and surround.
22. august 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Good Afternoon,
Thank you for giving us a 5star review and we are really pleased you are happy with our product,
Kind Regards,
Darren.
Satisfying the customer absolutely top class from Darren
Absolutely top class from Darren. From first contact through to resolution. Kept me informed . Accepted responsibility. Suggested conclusion. And carried out the action required. Again must emphasise absolutely top class.
19. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Good Morning,
Thank you for your fantastic 5 star review,
Kind Regards,
Darren.
Wonderful beauty and elegance
I am absolutely delighted with the Flamerite Atlas 1000 that I bought recently through Coeval Fires of Dover, Kent, UK. This is a TOP quality product and I am 'over the moon' with it's beauty, elegance and functionality.
13. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Good Afternoon,
Thank you for taking the time to give our product a 5 star review.
Kind Regards,
Darren.
I had a problem with my fire remote…
I had a problem with my fire remote control and it was sorted in just over a week, with no charge. Excellent service and I can highly recommend this company.
12. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Good Afternoon,
Thank you for taking the time and giving Flamerite a 5* review,
Kind Regards,
Darren.
Absolutely wonderful customer…
Absolutely wonderful customer experience-diagnosed the fault and part supplied within 24 hours ! Fantastic would highly recommend this company. Thank you for your help.
27. september 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Good Morning Mrs Green,
Thank you for the 5*review.
Kind Regards,
Natalie
The cavalry….My compliments to Flamerite for the…
My compliments to Flamerite for the service provided by Natalie for her cheery and patient help explaining how to install a new control for one of your fires. Many thanks.
Unfortunately my fire is old and your from stock instruction sheet lacked pictures for a novice, but Natalie remedied that for me.
Gerry Parker
5. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Flamerite Fires
Good Morning Mr Parker,
Thank you for taking the time to give me a 5* review,
Really pleased i was able to assist,
Kind Regards,
Natalie.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.