I booked my MOT with this repair shop. They quoted me £850 for service + MOT work and I agreed. A few hours later they called saying the cost is now £2200 because of an "ignition failure" the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Well what can we say, absolutely brilliant, Emma on reception was a star, she helped us with the nightmare that was the warranty company, 6****** for Emma, our car was sorted quickly and efficiently.... Se mere
Virksomheden har svaret
Took my car Merc GLA to Five Star after 3 other garages (including main dealer) couldn't point to exact cause of issues was having for over a year (GPF filter getting clogged triggering engine warning... Se mere
Virksomheden har svaret
Fantastic customer service, ‘what a breath of fresh air’. Main dealers should go to 5 Star and get some much needed training from Asif and his team! Everyone is so helpful and friendly and they g... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Five Star Autocentre for MoT & Service. An award winning MoT testing and servicing garage in Huddersfield. If you need a car service, MOT or car repairs in the Huddersfield area for all range of manufacturers’ vehicles, our friendly local technicians are here to help.
Kontaktoplysninger
The Triangle, Allen Row, Paddock, HD1 4RN, Huddersfield, Storbritannien
- (01484) 545422
- info@fivestarautocentre.co.uk
- fivestarautocentre.co.uk
4,2
God
723 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A very good service.
12. juli 2019
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Hi Mr Kilburn,
Thank you for taking your time to leave us a 5 star review - really glad you had a good experience with us!
Kind regards,
Natalie
Service Manager
Not clear advice given on best way…
Not clear advice given on best way forward and car is running fine yet quoted over £1k to fix issue !
2. juli 2019
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Dear Mo,
You brought your vehicle to us with a "hot start issue" and we diagnosed this accordingly. We did give you a descriptive explanation of what was wrong with the vehicle, but understandably not able to give you a lifespan of the problem you have (because it is an accident damage vehicle). You decided you did not feel the car was worth the repair.
We have tried to call you to discuss this but unfortunately you put the phone down on us so we could not give you the opportunity to voice your concerns and if there was anything we could do to resolve this issue.
We are sorry you feel this way but please call us and we can discuss amicably. We feel we have provided the best service we can. Best of luck for the future of motoring.
Kind regards,
Natalie
Service Manager
Professional, reliable and punctual.
Booked my car in for a Gold Service.
The work was completed in accordance with the time stated. I was asked whether I wanted to get additional work done on the advisories but I was not pushed or coerced into getting the work done. I was given advice on how to look after my car's health over the next few months. The best part - the complementary wash and valet! My car not only feels new but it smells new too! Thank you for a great experience.
1. juli 2019
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Hi there,
Thank you for leaving us a great 5 star review - really glad you had a good experience with us! We always try to get the work done in the time stated and give you the best, honest advice. We look forward to seeing you again.
Kind regards,
Natalie
Service Manager
Used before
Used before, used now and will definitely use again. First class service in the garage and always helpful in front of house. Keep up the good work ladies.
1. juli 2019
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Hi Brendan,
Thank you for leaving us a great 5 star review (once again) - we really appreciate your feedback! We will always help in anyway we can and look forward to seeing you again!
Kind regards,
Natalie
Service Manager
The only thing that let it down was how…
The only thing that let it down was how dirty my car was. The steering wheel was filthy. Gloves should be warn so they can be removed to move the cars. The seat was dirty too. Why don’t you use seat covers?
Receptionist was lovely and staff friendly.
1. juli 2019
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Dear Mr Crouch,
Thank you for leaving us a review. I sincerely apologise about that, I am not sure why that has happened as we do normally use seat covers and gloves - please give me a call and I can get the valeter to have a look at this. We do hope to see you again.
Kind regards,
Natalie
Service Manager
Had my MOT here
Had my MOT here, second year running. Excellant service, staff friendly, newspapers and refreshments while you wait, cettainly recommend it
1. juli 2019
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Dear Corrinne,
Thank you very much for leaving us a 5 star review, we really appreciate your feedback! We always provide a cup of tea or coffee while you wait, have the tv and radio on hopefully to make the experience as comfortable as possible, thank you for recommending us and we look forward to seeing you again.
Kind regards,
Natalie
Service Manager
always a pleasure doing business with 5…
always a pleasure doing business with 5 star star autocentre!
1. juli 2019
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Hi Mr Galloway,
Thank you very much for leaving us a 5 star review! Thank you for always trusting us with your pride and joy, really glad we are consistent with providing you a great service. We look forward to seeing you again next year.
Kind regards,
Natalie
Service Manager
Gold
You can leave your car with confidence that it will do good work. Nice staff
1. juli 2019
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Hi Florin,
Thank you very much for leaving us a 5 star review, we really appreciate your feedback. We are glad we met your expectations and thank you for trusting us with your car! We look forward to seeing you again next year.
Kind regards,
Natalie
Service Manager
All round 5* experience customer…
All round 5* experience customer service is excellent dropped car off first thing in morning got told would be ready at tea time and got a message at dinner time saying will be ready at 3 30 witch was a good bonus. Car runs good now and car got washed and vaced and a nice little note left in car witch was nice to come back to will deffently be coming back for future work thank you
1. juli 2019
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Hi Oliver,
Thank you very much for leaving us a great 5 star review. We are really glad you had a great experience with us. We always try to get the work done as soon as we can to avoid the customer being inconvenienced. Thank you for trusting us with your pride and joy and we hope to see you again.
Kind regards,
Natalie
Service Manager
Besvarelse fra Five Star Autocentre
Dear Mr Ross,
Thank you for leaving us a 5 star review. Really happy to meet your expectations and hope we can continue to provide a great service for you!
Kind regards,
Natalie
Service Manager
Fantastic, friendly staff
The staff are honest, reliable and friendly. Choosing a garage is never easy as you never sure what kind of service you are going to get, but I can truthly say I've never been to a better place, the staff are friendly and helpful and keep you informed with no hidden costs or surprises.
30. maj 2019
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Hi Sam,
Thank you very much for taking your time to leave us a great 5 star review! Really glad you had a great experience and thank you for trusting us with your pride and joy! Really pleased we could get you back on the road. Should you need our assistance in the future please don't hesitate to contact us!
Kind regards,
Natalie
Service Manager
Great honest service as always.
29. maj 2019
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Hi Rob,
Thank you for the 5 star review, it's always good to hear feedback from our loyal customers. We try to be as honest as possible (even if it isn't the news you wanted :( ) but hopefully we will continue to assist you with your future motoring!
Kind regards,
Natalie
Service Manager
Lovely people that get the job done…
Lovely people that get the job done every time thanks to all the team at 5 star
29. maj 2019
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Hi Qaissar!
Thank you again for taking your time to leave us a 5 star review, we really appreciate your kind words. We look forward to seeing you in on Monday! I will have a courtesy car ready for you. :)
Kind regards,
Natalie
Service Manager
Excellent service
29. maj 2019
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Hi Andy,
Thank you very much for leaving us a 5 star review. We really appreciate you taking the time to do that and look forward to seeing you again in the future!
Kind regards,
Natalie
Service Manager
Excellent service
Excellent service, exceptional work,totally honest and reliable. What more can you want from a garage.
26. maj 2019
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Hiya Mark!
Thank you for taking your time to leave us a great 5 star review. We really appreciate your kind words and look forward to seeing you again. P.S Thank you for the donuts! :)
Kind regards,
Natalie
Service Manager
Professional
Professional, polite and delivered everything stated. Will definitely be taking my cars here from now on.
25. maj 2019
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Hi Chris,
Thank you for taking your time to leave us a 5 star review and thank you for trusting us with your pride and joy. We look forward to seeing you again in the future, should you need anything else please don't hesitate to contact us!
Kind regards,
Natalie
Service Manager
I was greeted with a warm friendly…
I was greeted with a warm friendly welcome! The service was swift and efficient and I would recommend Five Star to anyone. I will be letting them service my car next year!
23. maj 2019
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Hi Julia,
Thank you for your kind words, we really appreciate it! We do try to be as fast as we can and glad you had this experience with us. We look forward to seeing you again next year.
Kind regards,
Natalie
Service Manager
Attention to Detail
The service provided is second to none. The attention to detail in carrying out work and the frequent communication keeps me coming back. I can get excellent, relevant and accurate advice. The staff at Five Star Autocentre really care about there customers. I recommend 5 Star to all my friends and family.
22. maj 2019
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Hi Mr Kimberley,
Thank you for taking your time to leave us a fantastic review. I pride myself in keeping customers up to date as frequently as I can and understand the importance of this. Really glad you had a great experience with us and look forward to seeing you again in the future!
Kind regards,
Natalie
Service Manager
Excellent service kept fully appraised…
Excellent service kept fully appraised of all developments throughout the day. receptionist very professional and knowledgeable
21. maj 2019
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Hi Mrs Metcalfe,
Thank you very much for your kind review! We really appreciate customers giving their feedback and glad you had a great experience with us. Should you need anything else in the future please don't hesitate to contact us.
Kind regards,
Natalie
Service Manager
Hi have been a customer of Five Star…
Hi have been a customer of Five Star know for 4 years I have always been looked after and provided with upfront cost and more than any thing they have always been genuine.
The lady’s on the front Of reception are always welcoming you always see a smile. No matter what.
Which is one of the reason I keep returning. Thank you for your support.
See you again next year with my bride and joy BMW 3 series.
21. maj 2019
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Dear Mrs Haigh,
Thank you very much for taking your time to leave us a 5 star review! We pride ourselves in being friendly and approachable and always greeting customers with a smile. :) Thank you for trusting us with your pride and joy and we look forward to seeing you again next year!
Kind regards,
Natalie
Service Manager
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