Fitstraps Anmeldelser 64

Beware! Absolute scam of a company. Wish I done more research before ordering. All I wanted were some replacement straps as I react to the normal ones and I thought by paying more I'd get better quality. My first warning sign something was up was when I got the tracking info telling me my order was on the way from China. Nowhere on the website does it tell you it's coming from overseas which is just dishonest. When my order finally arrived it is nothing like the quality on the website. There is no way it's worth the money I paid, confirmed by the order value on the package which was a fraction of what I paid. I could have got the same strap from Ebay for a lot less coming from the same place. I would have been happy with that because I'd be getting what I paid for.

I made an order 3 months ago, with estimated delivery time 4/6 weeks.

I send an email in June 3 asking for my strip.
They answer me that the problem is from courier. My order have #55360 number.

3 days ago asked to cancel and my money back, and they didn’t answer me.

AVOID at all costs. I wish I had read these reviews first and could kick myself. Ordered for a birthday present. They took my money and have not replied to anything since or despatched anything. Am contacting my bank to see if I can get my money back

I ordered a strap on 22/05/2025 and it still has not arrived on 23/06/2025. I emailed them three times and they just say the same thing. It's on the way.
Update it arrived on 27/06/2025. Fits great and good quality. Very Happy.

dreadful

taken money but no strap delivered

no reply to emails

Having waited for nearly three weeks, I was very disappointed to find that the silicon strap I ordered to replace my original pale pink one turned out to be the colour of a plastic baby doll’s bum, and the rose pink metal strap looks fine but does not click in securely at one end. Not even trying to return. Re-ordered from a different company, fingers crossed.

Paid £28 for a strap and had to chase it up after a month as nothing had arrived. I got an email back saying the order had been cancelled as it couldn't be despatched. At Fitstraps they obviously wait for the customer to raise the issue after a month rather than actually bother to tell you the order was cancelled. Even then I was told a refund would take two weeks!! Not impressed and won't use them again.

Would leave zero stars if I could. Parted with £25 for a strap only for it never to arrive. Tracking info sent was also. Royal Mail don’t recognise the info and despite emailing and contacting on Facebook and instagram they have not responded at all.

Plus they are saying on their website they have a 5 star Trustpilot rating.. I don’t think so!

Do not order from them…

Ordered, sent a Royal Mail Tracking Number which was invalid, they contact you off a spam email address, 4 weeks. Since ordering, I have sent multiple chasing emails and nothing received.

My wife purchased two straps from these scammers in November 2024. 3 months on, and we haven't received anything.

She contacted them in late December, and they said it's coming. And now just silence.

AVOID

This is a scam company. Ordered two months ago and still hasn’t arrived. Emails are responded to quickly saying there has been some delays and order is on the way but nothing. I have requested a refund and we will see what happens. But please do not buy from this company!

Ordered on 17th December 24 order still hasn’t arrived. Similar to others experience tracking shows it in Belgium for weeks. Emails have been responded to quickly but just says order on way! Since initial review on 3.2.25 they have refunded my payment in full which accounts for the increased amount of stars!

I bought 2 straps, neither of which will stay attached to my devices. I sent the straps back using Royal Mail tracked and they are saying they have not received them even though they have been delivered. DO NOT BUY FROM THIS COMPANY, they are completely ignoring your rights as a consumer

Nothing premium about it. Just a font for AliExpress.
Strap took nearly a month of delivery, and mediocre quality at arrival

Absolute scam!

Ordered on the 4th of Feb. My order has travelled all over the world but still hasn't arrived to me.

Are not responding to emails or contact forms on their website.

DO NOT TRUST THIS COMPANY!

35 days and no delivery
THIS IS SCAM COMPANY DO NOT GO NEAR THEM

Updated 06/02/24 - still not received!

Original Review: Spam and scam!
No connection to FitBit at all!
Another dodgy Chinese Company.
Paid for my order which stated 4-9 business days. Wasn’t dispatched very quickly at all and no chance for 4-9 business days when they hang on and don’t dispatch - no communication despite asking.
It’s been 11 days already and was dispatched ‘apparently’ 7 ‘business’ days after order so the 4-9 days is clearly a myth.
Interested to see if they ever arrive and the quality - I don’t hold much hope.
Wish I’d came here first!

Waited weeks for the strap to arrive, and then it broke within 10 days of it actually arriving.
Absolutely USELESS SCAM OF A COMPANY

Product broke after a few months and they never replied to my messages about this. Don't buy from them!

Item never showed up. I think this company is fake be careful when using them