Reuben at the Chessington branch was excellent. Listened carefully to my needs and limitations and recommended two different bikes and helped me choose the right one. Everything he said was clear and... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered the Taurus MS35 Pro Multi Smith came in perfect condition. Defo recommend the machine you can target all parts of the body. Senti handled the sales process from start to finish smoothly and wa... Se mere
Chris Griffiths from the Edinburgh Store was really friendly and extremely helpful, making the otherwise complicated business of buying a table tennis table online very easy and indeed pleasant! He wa... Se mere
Virksomheden har svaret
Senti did a fabulous job helping me put a heavier kettlebell than I use to in the car for me as well as recommending me to buy lower weights to achieve my goals. I am satisfied with the customer s... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Fitshop UK
Skrevet af virksomheden
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Kontaktoplysninger
3 Rutherglen Links, G73 1DF, Glasgow, Storbritannien
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4,6
Fremragende
12 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 86 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Garth helped me choose the right…
Garth helped me choose the right dumbbells and equipment for my fitness goals and made sure I had a good experience when I had requirements around transporting. Came in not sure what I needed but gave helpful advice.
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Fantastic product
Fantastic product, great price and waiting time for delivery excellent. The only negative is the actual delivery, the guy knocked on door, I answered and he just left the mats in my garden, how the heck am I supposed to get them in the house/ garage myself they weigh a ton! Yeah delivery could be a lot better but product itself really good.
4. august 2026
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
I am sorry to hear the delivery knocked a star off. Standard delivery is a threshold delivery unfortunately. However, we appreciate your feedback and take that on board.
Kind regards
Fitshop Team
Terrible service…
I would love to review the product but I have never even received it. Unfortunately you can't give 0 stars. The couriers were never given my full address for delivery so although I had booked a day it didn't arrive, I was not contacted by the courier or fitshop. I had to hassle the courier and after 45mins on chat with them was told I couldn't amend the address and that the supplier had to, getting fitshop to do anything was slow at best. Fitshop had supposedly been chasing the courier but supplied me with no updates unless I hassled them again very slow at replies. I am still waiting for a refund to place my £2000 order elsewhere, it has been nearly 2 weeks since it was meant to be delivered. Service is shocking. Won't be using them in the future, there are plenty of other suppliers all at very similar prices.
31. juli 2026
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave your review. We are very sorry to hear about your experience and appreciate how frustrating this has been.
Following our recent conversation, we have reviewed your order and can confirm that the delivery address held on our system was correct. We have now raised an investigation with our delivery partner to establish why the address issue occurred, why you were not contacted, and why the order was cancelled without our instruction. This is not the standard of service we expect.
We also apologise that our communication did not meet your expectations, and we understand your frustration at having to chase for updates.
Your refund has now been referred to our Accounts Department for immediate processing and will be returned to your original payment method as soon as possible.
Please accept our sincere apologies for the inconvenience caused, and thank you for bringing this matter to our attention.
Kind regards
Fitshop Team
Fitshop Nottingham staff were…
Fitshop Nottingham staff were excellent. When the product I wanted was out of stock they reserved it for me, and as soon as new stock was available put it aside and contacted me. The product itself, Tarus viynal covered 16kg kettlebell was of excellent quality and will stand up to many years of use.
31. juli 2026
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Shocking .. customer service
Shocking ... that's all i can say. Ordering is easy, but why wouldn't it be, this is the point there taking your money. If you want some customer service .... then don't bother wasting your time on the phone. Oh and if you want to cancel the order due to poor service they tell you you will be charged the delivery ... even thought its not been delivered. With Gym equipment there's little difference in price.. i would find a different retailer! Update from the above- Fitshop have been rude, arrogant, unhelpful and totally inept from the start, thankfully the order is now cancelled and I will find a decent company that actually cares! Who know when I will be credited for the money spent… I can’t wait for that argument with them! - Further update 11/08/2026 still no refund, spoke to the finance company at they said Fitstop have not processed the cancellation, spoke to Fitstop customer services and for the second time ..... the member of staff was beyond RUDE!. when i said she was rude she hung up ... classy! SERIUOSLY DONT SPEND YOUR CASH WITH THESE PEOPLE! THER ARE BETTER COMPANIES OUT THERE. Looking forward to sending the a CCJ next week if no further response.- response to the fitshop reply! Utter rubbish you could not confirm delivery the goods hadn’t been shipped and your staff are rude! Thank goodness I don’t have to deal with you going forwards, but we’ll done for passing the blame for being useless!
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for your feedback. We are sorry to hear that you were unhappy with your experience, however, we would like to clarify the circumstances outlined in your review.
Your order was placed on 29 July, and when you contacted us on 4 August regarding delivery, you were advised that your product was being delivered directly from the manufacturer. This is a standard process designed to minimise handling and enable efficient delivery. At that point, the goods had already left the manufacturer's warehouse, and we explained that the manufacturer's courier would contact you directly to arrange a delivery date and time convenient for you.
You subsequently asked to cancel the order. As the goods were already in transit, we explained that we first needed to confirm with the supplier whether a restocking or cancellation charge would apply. This was not a statement that you would definitely be charged. We checked with the supplier and, importantly, no charge was applied to you.
We would also point out that your cancellation request was made well within our published delivery service standards. This is why it was necessary for us to establish whether a supplier charge would apply rather than simply assuming that no costs would be incurred.
Your order has now been cancelled, and the associated finance application has also been cancelled.
We are disappointed by your comments regarding the conduct of our customer service team. We take allegations of rudeness seriously and would always expect our colleagues to communicate professionally, even when dealing with a difficult or frustrating situation. We will instigate this further internally.
We appreciate that you chose not to proceed with your purchase, but we feel it is important for anyone reading this review to have the full context. At no point were you charged a delivery or restocking fee, and we did take the appropriate steps to confirm the position with our supplier before cancelling your order.
Kind regards
Fitshop Team
"Over Three Months to Refund Returned Damaged Goods – Very Disappointing"
I would strongly advise you read carefully before considering to buy from Fitshop UK.
The equipment I received was damaged on arrival and had to be returned. Fitshop confirmed they had received the returned goods at the beginning of April 2026, yet they failed to refund my money until 20 July 2026—over three months later.
During that time I made numerous phone calls and was repeatedly told they had received the goods, but despite this, no refund was processed. I continually had to chase them for my own money, which was both frustrating and completely unacceptable.
In my view, this falls well short of the standards consumers should expect and appears to be contrary to the requirements of the Consumer Rights Act 2015 regarding refunds for returned faulty goods. A customer should not have to wait over three months for a refund after the retailer has confirmed receipt of the returned item.
To make matters worse, the only goodwill gesture offered was a small amount of store credit. After the experience I had, why would I want to spend any more money with the company? A genuine gesture would have been a partial cash refund or compensation, not credit that requires me to shop there again.
Overall, this was an extremely disappointing experience. While the refund was eventually made, it only happened after months of chasing. Poor customer service, an unacceptable delay in returning my money, and a lack of meaningful resolution mean I cannot recommend Fitshop UK.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for sharing your experience. We’re very sorry for the unacceptable delay in processing your refund and for the frustration caused by having to repeatedly chase this with our team.
While we’re pleased the refund was eventually completed, we fully appreciate that this does not undo the inconvenience or disappointment you experienced. The length of time taken was not in line with the level of service we expect to provide.
We are investigating what happened internally and will address this directly with the relevant teams to understand why the refund was delayed and ensure the appropriate improvements are made.
We’re genuinely sorry that we let you down on this occasion and appreciate you bringing the matter to our attention.
Kind regards
Fitshop Team
Leon was fantastic
Leon was fantastic! He was super helpful and answered all my questions. Would highly recommend Fitshop UK!
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service from Dale at Leeds
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Dom was very knowledgeable and helpful
Dom was very knowledgeable and helpful, even running of to get a tape measure so we could compare sizes of our old treadmill to the one we bought. No pressure, very straightforward, understood what we needed.
Thanks again Dom!
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Friendly staff always happy to help
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
If I could give this company No stars I…
For The tenth time its very simple please read this slowly
The instructions provided with pictures sent to you show ALL parts have a part number the box of bits you supplied me had NONE no part numbers what so ever, Not one piece was identified , just thrown in the box , It took days to assemble as it had to be taken apart where easy mistakes were made . Then on Page 27 Pictures sent to you it again it show 2 X 650mm weights need to be installed in the frame work where every house in Great Britain does not have the ceiling height , again it had to be taken to bits, The instruction should state this on page 1 Not 27
I do hope you can make sense of this
2. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
We are disappointed to see that you have chosen to leave a second review regarding the same issue. As this relates to the same matter, the points made in our previous response remain applicable.
For clarity, we would also like to correct the suggestion that we delayed responding. We contacted you within our published customer service response times requesting the additional information needed to investigate your concerns. We have not yet received all of the information required.
Unfortunately, the information has been provided in small amounts over multiple emails, meaning we have had to repeatedly request further details before we can properly investigate. This inevitably extends the time taken to resolve the matter, as we are unable to identify the precise issue or determine the appropriate solution until we have the necessary information.
We remain committed to resolving your concerns and are happy to do so as soon as we receive the outstanding information we have requested. Once this is provided, we will investigate fully and work with you towards a resolution.
Our aim is always to resolve customer issues as quickly and fairly as possible, and we remain ready to assist.
Kind regards
Fitshop Team
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
great service team and business! THANKS NATHAN!
i just spoke with nathan regarding an amendment to a recent order. he was polite, helpful and solved the issue. also, the item i purchased that was incorrect for me was happily and easily swapped out and he very kindly didnt charge me the extra few pounds for the correct item as a goodwill gesture just for being a customer and getting in touch. brilliant service and company, let me know my full order will be dispatched tomorrow- amazing fast service and seemingly amazing company with friendly helpful staff. highly recommend, thanks again nathan!
2. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Really great staff
Really great staff. Took the time to go through the rowing equipment I wanted and made sure it met my needs rather than getting a quick sale.
It's well place in great western road near to cowcaddens.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Brilliant service from Leon at the…
Brilliant service from Leon at the Leeds store.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Had great service from Phil who went to…
Had great service from Phil who went to extra lengths to help me make this purchase. Everything went very smoothly and just waiting for my delivery this coming Wednesday. Well done Phil for a credit to your organisation 👍
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Max great service as always very…
Max great service as always very reliable shop
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great friendly service
Great friendly service - good range of equipment, sensible prices 👍🏼
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Popped in today to purchase a kettle…
Popped in today to purchase a kettle bell set. Was assisted by Garth, great colleague 10/10 for service highly recommended coming here, I will be back!
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.