Reuben at the Chessington branch was excellent. Listened carefully to my needs and limitations and recommended two different bikes and helped me choose the right one. Everything he said was clear and... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered the Taurus MS35 Pro Multi Smith came in perfect condition. Defo recommend the machine you can target all parts of the body. Senti handled the sales process from start to finish smoothly and wa... Se mere
Very enjoyable! We would thoroughly recommend a visit to the store. Zen, the manager, is a very personable, knowledgeable chap, for whom nothing was too much trouble. He went to great lengths to advis... Se mere
Virksomheden har svaret
Chris Griffiths from the Edinburgh Store was really friendly and extremely helpful, making the otherwise complicated business of buying a table tennis table online very easy and indeed pleasant! He wa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Fitshop UK
Skrevet af virksomheden
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Kontaktoplysninger
3 Rutherglen Links, G73 1DF, Glasgow, Storbritannien
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4,6
Fremragende
12 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 86 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I had a fantastic experience at…
I had a fantastic experience at Manchester Fitshop, thanks to Gemma. She was friendly, knowledgeable, and took the time to understand exactly what I was looking for. She explained the different options clearly without any pressure, making the whole experience relaxed and enjoyable.
Gemma's excellent customer service and product knowledge really stood out, and she went above and beyond to make sure I found the right equipment. It's refreshing to receive such genuine, professional service. I would highly recommend Manchester Fitshop, and if you get the chance to be helped by Gemma, you're in great hands!
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service!
Staff member was really helpful, and ordered an item in for me that was out of stock. Great service!
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service today from Ben at Fitshop…
Great service today from Ben at Fitshop Mcr, fixed me up with exactly what I wanted.
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great store service (Aberdeen store)…
Dorian in the Aberdeen store was more than helpful, I felt welcome and free to bourse for as long as I wanted. Dorian answered all my questions suitably and helped me to make the right decisions for my home gym requirements. What more could I ask for?
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Delivery Disaster
I bought a piece of equipment on Monday, it was with the courier on Tuesday, it is now Friday and nothing delivered. I called customer service who informed me the Courier had tried to deliver but we weren't in, which is false. Upon further questioning I was told that the courier had to book us in before delivering, I have never been called so why would they try and deliver. I now have to wait until Monday to receive my item, what is frustrating is that my address is only 25 minutes away from Fitshop's Warehouse. I'm sure the product will be great but I'm extremely unhappy with the service.
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for your feedback. We’re sorry that our communications regarding your delivery appeared unclear, and we apologise for the frustration this caused.
We’ve reviewed the order and can confirm it was placed on 3 August after 4pm, dispatched the following day, and delivered on the 5th working day. This was within the published delivery timeframe for our free standard delivery service.
We appreciate that the delivery arrangements and communication around the courier’s attempted delivery were confusing, and we’re sorry that this wasn’t explained more clearly at the time. We’ll take your feedback on board as we continue to improve our communication with customers.
We hope you’re pleased with the equipment itself and thank you for your patience.
Kind regards
Fitshop Team
Customer Service hung up on me this…
Customer Service hung up on me this morning due to me wanting to cancel my order- as I had not heard following it being placed a week ago. Called back- they picked up and hung up again. Disgusting customer service- awaiting deposit so I can go elsewhere ASAP.
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for your review. We’re sorry to hear you were disappointed with your experience, however, we would like to clarify a few points.
Your order was placed on 4th August for Force USA products that are currently available on pre-order. Each of these products is clearly marked as a pre-order on our website, along with the expected timeframe for stock to arrive. The current estimated lead times for the items on your order range from 3 to 11 weeks. As your order was placed only three days before you contacted us to cancel, an update would not ordinarily have been expected at that stage.
We are also sorry to hear that you felt your calls were ended intentionally. We would never hang up on a customer simply because they wished to cancel an order. While it is possible that there was a connection issue during the second call, we have no record or reason to believe that a member of our team deliberately disconnected your calls.
Importantly, your cancellation request has been actioned. Our case notes confirm that the order was cancelled and the request was passed to our Accounts team to cancel the associated finance application. This would not have been possible had we simply refused to assist or intentionally ended the call.
We understand that pre-ordering is not suitable for everyone, and we are sorry that the expected lead time did not meet your requirements. We have nevertheless processed your cancellation and are working to ensure the associated finance application is cancelled accordingly.
Kind regards
Fitshop Team
The Fitshop website seems to me to be…
The Fitshop website seems to me to be attuned primarily to people familiar with gyms. As a result, I found it difficult to work out precisely what I needed from the many choices and 'bundles' on offer. Having sought advice and an 'interpreter', the ordering process was quick and easy. Delivery was speedy and efficient and the product is of industrial quality. Now in operation, it is doing exactly what I wanted.
One the whole, the experience was very good, but a little more attention could be given to the non expert.
7. august 2026
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
Kind regards
Fitshop Team
Amazing selection of equipment and Phil…
Amazing selection of equipment and Phil was very helpful today!
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Exceptional customer service
Excellent customer service! I recently bought an exercise bench from Fitshop, and after contacting them about their Price Promise, they honoured it without any hassle. A special thank you to Alisha, who was friendly, professional, and very helpful throughout the process. She kept me informed and arranged for my partial refund to be passed to the accounts team for processing. It's refreshing to deal with a company that stands by its promises and values its customers. Based on my experience so far, I would happily recommend Fitshop to anyone looking for fitness equipment.
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Brilliant service really helpful bought…
Brilliant service really helpful bought numerous equipment from company always good service
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great help finding what I need by Lewis…
Great help finding what I need by Lewis ! Amazing store . Highly recommend. Brilliant to be able to go into a store to try the equipment that I want to buy !
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Visited to buy a rowing machine
Visited Glasgow store to buy a rowing machine. Staff were knowledgeable and friendly.
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Birmingham Store... thumbs up
Senti and Phoebe were both excellent in answering all my questions and queries pre and post purchase. Would highly recommend the Birmingham store and staff to anyone who is looking for a no pressure, friendly experience.
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent service
Craig was great. Helped me decide on whether the MS65 was the right choice for me. The other staff Erin & Melina were also very friendly! Would highly recommend this store. Will be back !
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Tunturi UB 80 Weight Bench
After buying a poor excuse for a weight bench from an online supplier, which sadly, did not live up to expectations, I decided to go a bit more 'up-market' and buy a bench from a recognised sports equipment supplier. I eventually opted for Fitshop and bought the Tunturi UB80 Weight Bench. This is an excellent piece of kit, with easy-to-understand instructions and a relatively simple process to put the bench together. The only criticism I have is that assembly requires two different sized Allen Keys, which as I didn't have I had to order. A minor issue but I have now added a good set of Allen Keys to my toolbox. So, about the bench. It's really well-made, robust and great to use. The height is good, the bench padding is comfortable and for the free-weights training regime I use it fits my purpose. Fitshop has a great reputation and sells high-quality products.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service
Very happy with the advice given on the phone and in the Chessington store. The installation team was extremely professional too.
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
I’ll be back soon
I met with Garth in the Willesden Store. He was very knowledgeable, friendly and above all helpful. I’ll be back for sure…
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Garth helped me choose the right…
Garth helped me choose the right dumbbells and equipment for my fitness goals and made sure I had a good experience when I had requirements around transporting. Came in not sure what I needed but gave helpful advice.
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.