Morgan Tri-Max Free Standing Punch Bag With Numbers XL × 1 Order #62860 The seller was receptive, responsive and resolved the issues I had with the product I received in a timely and satisfactory m... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Nothing superbly different about this online shopping experience than any other. Everything was straightforward and site was very easy to navigate. They are quick on emails so that is good and my pack... Se mere
Virksomheden har svaret
When ordering the shipment stated delivery would be in January.I bought this for a Christmas gift. It’s now April and I’ve just had a shipment confirmation. Communication with staff was good but the... Se mere
Virksomheden har svaret
Ordered from fitness hero been over a week and still haven’t gotten my order. Not really impressed, can honestly say wont be ordering from these guys again. Just to follow up on your reply. As a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Here at Fitness Hero our main focus is to bring the very best quality gym & fitness equipment, industry leading supplements & excellent quality apparel to our customers, all at competitive prices. W We pride ourselves on being extremely customer centric and always do our utmost to give you the experience you deserve from an online retailer. When you shop with us, you can be assured of: A wide Range of High Quality Fitness Equipment World Class & Industry Leading Supplements & Nutrition Personal and Friendly Customer Service Free Local Delivery - Within 15km* Click & Collect Available Fast & Affordable Shipping - Australia Wide Excellent Value for Money
Kontaktoplysninger
Unit 17, 2 bishop street, 2044, St Peters, Australien
- (02) 8021 7958
- hello@fitness-hero.com
- fitness-hero.com
3,2
Middel
112 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great click and collect service
Bought 2 x 2.5kg weights. Competitively priced and was notified that they were ready for collection within an hour of completing the order. On arrival at the warehouse there was no waiting around.
12. januar 2022
Besvarelse fra fitness-hero.com
Hi Mark, thanks for leaving us a great review! It's so good to hear your shopping experience with us was seamless and you're happy with the products, we look forward to helping you out with more equipment in future! Thanks again, Fitness Hero
Easy and straightforward
Nothing superbly different about this online shopping experience than any other. Everything was straightforward and site was very easy to navigate. They are quick on emails so that is good and my package has apparently already been shipped and it's only been a day.
9. januar 2022
Besvarelse fra fitness-hero.com
Hi Taylor, thanks for taking the time to review us. It's great to hear your shopping experience was straightforward and we hope you enjoy your equipment when it arrives! Thanks again, Fitness Hero
Very helpful and professional
Very helpful and professional - high quality products. Really happy with the dumbbells I purchased and will purchase from Fitness Hero again!
6. januar 2022
Besvarelse fra fitness-hero.com
Hi Peter, thanks for such a great review! It's so good to hear you were happy with our service and the equipment was up to your expectations! Anything we can help with in the future just let us know, thanks again, Fitness Hero
Olympic Weight Plate & Barbell Holder
I have yet to build my rack but ordering and collecting was smooth and fast
4. januar 2022
Besvarelse fra fitness-hero.com
Hi Mark, thanks for taking the time to leave us a 5 star review! Great to hear you're happy with the service, if you need any help with the rack don't hesitate to get in touch! Thanks again, Fitness Hero
Fast, friendly and in stock.
I've been waiting for months at two different online fitness shops to buy a barbell and some plates. I bumped into Fitness Hero and they had everything I wanted in stock. I ordered during the Xmas holidays but as soon as the public holidays were done, I received notification that morning my equipment was ready for pick-up. Friendly service on site and good quality equipment. I'll be back.
31. december 2021
Besvarelse fra fitness-hero.com
Hi Darin, thanks so much for taking the time to leave us such a great review! It's so good to hear you got all the equipment you wanted so fast and the team looked after you well. Thanks again, Fitness Hero
Besvarelse fra fitness-hero.com
Thanks for taking the time to leave us a 5 star review! It's great to hear you were pleased with the service. Anything you need in the future just let us know! Thanks again, Fitness Hero
Mind blown 🤯
The day before Christmas Eve, 4.45am I placed my order, it was delivered before 4pm....🤯 officially mind blown.
Thank you so much for a wonderful service
23. december 2021
Besvarelse fra fitness-hero.com
Hi Gemma, thanks so much for leaving such a great review! We're so glad you were pleased with the service, anything you need in the future don't hesitate to get in touch! Thanks again, Fitness Hero
Besvarelse fra fitness-hero.com
Hi Nate, thanks for the 5 stars! Good to hear you had no issues and hope you enjoy your products. Anything else you need just let us know, thanks again, Fitness Hero
Great customer service
After late delivery and some concerns over the quality of my dumbbells, the guys at Fitness Hero emailed me confirming they had changed their supplier and offered to exchange the dumbbells.
I honestly couldn't be happier with the outcome with the excellent quality in the new pairs of dumbbells plus an additional pair of 7KG DBs I picked up on site on the day.
The customer service was excellent, the quality of the gear is excellent and I'll be back for more.
Thank you Fitness Hero
7. december 2021
Besvarelse fra fitness-hero.com
Hi Darryl
I am sorry to hear you had an issue with the products you received. We accept that the delivery was too long, unfortunately part of the order was a pre order item and almost all of our shipments have been delayed due to several reasons out of our control. We always try to keep customers up to date as much as possible, and refunds are always offered.
In regards to the different handles on the dumbbells. We have switched suppliers over the last few months to improve the quality of the products we are selling, we have noticed issues previously with certain products so we sourced a better supplier. Unfortunately it would appear there was some crossovers on some items.
We were not made aware of this issue with your order, had we been notified we could have rectified the problem and swapped them for the new range. We are still happy to exchange any of the products you are not happy with.
If this is something you would like to arrange please get in touch with us and we will be happy to assist
I am sorry your experience was not as expected. We are always looking to improve the quality of our products and level of service we give to customers. We will take this negative feedback and use it constructively moving forward.
Please don't hesitate to contact us if you have any questions
Kind regards
Carl
Great customer service
There was a delay is my delivery but the team contacted me straight away and offered me a gift voucher. Great communication and very apologetic, awesome customer service
29. november 2021
Besvarelse fra fitness-hero.com
Hi Andrew, thanks for leaving us such a great review and thanks again for your understand with the delivery delays! Anything you need in the future just let us know. Thanks again, Fitness Hero
Besvarelse fra fitness-hero.com
Hi Abbie
I hope you are well. I am a little upset that you felt the need to leave a 2 star review following the purchase.
The item you ordered was a pre order item and the eta is only estimate and unfortunately the world right now is in the midst of a shipping crisis. We have tried to be as honest and transparent as possible. The container of dumbbells has not even arrived to us yet, it is due today and we are sending it out within an hour of us receiving the order. We are and have been doing all we can to get orders to customers as quickly as we can.
Unfortunately a lot of the delays are out of our control and we have to be patient, we can offer a full refund if you would prefer not to wait as we have offered previously.
Feedback like this can be very damaging to a small business and we are working as quickly and as hard as we can.
Please let me know if you would like to cancel the order
I do apologise about the inconvenience and delays.
Kind regards,
Great quality and value for money
Great quality and value for money. Great communication too with the current shipping delays in Australia.
8. november 2021
Besvarelse fra fitness-hero.com
Hi Carine, thanks for leaving us such a great review! So good to hear you're enjoying your equipment, looking forward to helping you out with some more gear soon! Thanks again, Fitness Hero
Great customer service
Great customer service so helpful and answered email on a Sunday! Very impressed
21. oktober 2021
Besvarelse fra fitness-hero.com
Hi Jennifer, thanks for your 5 star review! We're so happy you were impressed with our customer service, anything you need in the future don't hesitate to get in touch! Thanks again, Fitness Hero
Great service
Great service! I understand the delays, there’s not much we can do about the impact of the pandemic on everything. Very friendly guys, thank you.
20. oktober 2021
Besvarelse fra fitness-hero.com
Hi Maurice, thanks for taking the time to leave us such a great review! We appreciate your understanding with the delays, it's customers like you keeping businesses in business! Anything you need in the future don't hesitate to get in touch, thanks again, Fitness Hero
These guys are great to deal with and…
These guys are great to deal with and the gear is great quality.
17. oktober 2021
Besvarelse fra fitness-hero.com
Hi Matt, thanks for your awesome review! Great to hear you're happy with our equipment and service, looking forward to helping you out with more gear in the future! Thanks again, Fitness Hero
Besvarelse fra fitness-hero.com
Hi Max, thanks for the 5 star review! Great to hear you're happy with the equipment, was a pleasure helping you with your order anything else you need let us know! Thanks again, Fitness Hero
Dumbbell rack jackpot, I’m very happy
Ordered the dumbbell rack and am extremely happy with the quality and structure of it.
Easy to assemble and looks great.
Delivered when promised
Will definitely be using fitness hero again
6. oktober 2021
Besvarelse fra fitness-hero.com
Thanks for such an awesome review! So good to hear you love your products and the delivery was prompt. We look forward to helping you out again with some more equipment! Thanks again, Fitness Hero
Besvarelse fra fitness-hero.com
Hi Tan, thanks for your 5 star review! It's great to hear you're pleased with the product you ordered and it arrived in good time! Thanks again, Fitness Hero
Great customer service and outstanding…
Great customer service and outstanding service and equipment highly recommend if you are looking for any equipment look no more
1. oktober 2021
Besvarelse fra fitness-hero.com
Hi Darren, thanks for taking the time to leave such an awesome review! It's great to hear the team looked after you so well and we look forward to helping you out next time you need some more equipment! Thanks again, Fitness Hero
Great to deal with
Great to deal with. Products are as described and of good quality. Prompt delivery. Will definitely be buying more
30. september 2021
Besvarelse fra fitness-hero.com
Hi Kim, thanks for such a great review! We're so pleased to hear you're happy with the products and our delivery and customer service was up to your expectations! Anything else we can help you with don't hesitate to get in touch, thanks again, Fitness Hero
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.