I absolutely love my fireplace insert. Jess and the customer sevice was absolutely wonderful, easy to deal with when I had mistakenly ordered one part too many! Return and refund handled professionall... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The delivery of the items were delivered to two locations even after I contacted Firepits Surplus notifying the change, Also a white-glove shipping process would be great for customers who may ne... Se mere
Fire Pit Surplus is the real deal. I ordered a CW2900, had a bunch of questions, a manufacturer backlog issue, lot's of back and forth and indecision on my part. The Fire Pit Surplus Customer Suppor... Se mere
Spoke with Darrel Goodall via email. He helped me set up an entire wood stove package that fit my needs and situation. He was responding to my random questions at 1am. I really appreciate the service... Se mere
4,5
Fremragende
117 anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Redoing my backyard and they had a…
Redoing my backyard and they had a couple options I really liked. Easy ordering process. I did have a question and customer service was helpful. My firepit now looks great. Super sleek.
9. maj 2025
Uopfordret anmeldelse
Couldn’t Be Happier With My Fire Pit
This is by far the best fire pit I’ve ever purchased. It arrived faster than expected and looks even better in person. Customer service was super friendly and kept me updated the whole time.
13. juni 2025
Uopfordret anmeldelse
Seamless Purchase and Stellar Customer Service!
I had an excellent experience ordering from Firepitsurplus! The website was easy to navigate, and I found exactly what I was looking for. My fire pit arrived on time, well-packaged, and in perfect condition. I was especially impressed by their customer service; they were quick to respond to my questions and helped me choose the best model for my space. It's rare to find a company that combines product quality with top-notch support. Highly recommend!!
1. juni 2025
Uopfordret anmeldelse
The fireplace came exactly as pictured…
The fireplace came exactly as pictured and I’m in love!! The owner, Tiffany, was very responsive and answered all of my questions. I highly recommend to anyone looking for the fireplace of their dreams for a fair price!
10. juni 2025
Uopfordret anmeldelse
LOVE LOVE LOVE!!!
I’m absolutely thrilled with my beautiful new fireplace! it was the perfect replacement for our old one! The delivery was incredibly fast, and the customer service was top notch from start to finish. I couldn’t recommend this more highly, everything exceeded my expectations!
6. juni 2025
Uopfordret anmeldelse
Great experience
If I could give 10 stars I would, amazing customer service, ultra fast responses, high quality fire pits, truly leveled up the feel of my home. Hope to work with this phenomenal small business again.
11. februar 2025
Uopfordret anmeldelse
Great experience !!
Very knowledgeable, quick response and best prices on line! We love our fire pit in our Tampa, Florida home. Thank you
16. maj 2025
Uopfordret anmeldelse
Buyer beware. False advertising
Buyer beware. The company advertises free shipping and I received confirmation of my order, including free shipping the date of purchase, but they refused to honor the order days later unless I agreed to pay shipping on the product.
The hearth pad was $330, over the $199 free shipping threshold. Again, another misrepresentation by an untrustworthy company
2. marts 2025
Uopfordret anmeldelse
Besvarelse fra Firepitsurplus
Hi there — we’re sorry for the confusion.
Our website clearly states that free shipping applies to orders over $199, which was reflected at checkout at the time of purchase. After reviewing your order, we reached out promptly to clarify the shipping cost before fulfillment.
Since you did not wish to proceed, we issued a full refund—no charges were kept.
We always aim to be transparent and fair, and we appreciate the opportunity to clarify this for future customers.
Do not buy from Fire Pit Surplus
Do not buy from this business. We ordered a fire pit the end of December 2024 and still have not received it. It was not listed as back ordered when we purchased it but after never receiving communication about shipment I called early January and was told it was back ordered. We have never received any updated information from them. Now it’s February and I’ve still not had any communication from them. Starting to wonder if this is a fraudulent website!
30. december 2024
Uopfordret anmeldelse
Good Price, Great Service
Tiffany (the owner) was quick to respond over chat and matched the price of a competing website. Shipping was fast. Really appreciated their shipping guidance video. The firepit arrived in perfect working shape! I was a little nervous, since these guys didn’t have any reviews outside of their own website, but I had a great experience with them, so I wanted to make sure I shared it.
5. juli 2023
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.