I absolutely love my fireplace insert. Jess and the customer sevice was absolutely wonderful, easy to deal with when I had mistakenly ordered one part too many! Return and refund handled professionall... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The delivery of the items were delivered to two locations even after I contacted Firepits Surplus notifying the change, Also a white-glove shipping process would be great for customers who may ne... Se mere
Fire Pit Surplus is the real deal. I ordered a CW2900, had a bunch of questions, a manufacturer backlog issue, lot's of back and forth and indecision on my part. The Fire Pit Surplus Customer Suppor... Se mere
Spoke with Darrel Goodall via email. He helped me set up an entire wood stove package that fit my needs and situation. He was responding to my random questions at 1am. I really appreciate the service... Se mere
4,5
Fremragende
117 anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good customer experience
Good customer experience. Fast delivery and Nice quality.
12. november 2025
Uopfordret anmeldelse
Wouldn't buy from anywhere else
As a property manager, I’ve worked with a lot of vendors and Fire Pit Surplus is easily one of the best. Their team is responsive, knowledgeable, and always helps me find the right fire pits for our properties. Orders arrive on time, the products look fantastic, and our residents love the upgrade. It’s rare to find a company that combines great service, quality products, and competitive pricing like this. Highly recommend them for any commercial or residential property projects.
5. november 2025
Uopfordret anmeldelse
Perfection
Easy to purchase and shipping was short with extremely well packing for my wood stove. It arrived in perfect condition, flawless. Extremely happy.. Thank you guys.
11. november 2025
everything was ok just shipping took…
everything was ok just shipping took alot longer than they said it would
10. november 2025
Firepitsurplus is the best!
Love my new fireplace! Looks amazing, gives off great heat, and totally upgraded my living room. Super easy process and great customer service!
1. november 2025
Uopfordret anmeldelse
Products are AMAZING!
Communication was fast, easy and friendly. The packaging was very professional and shipping was fast! Highly recommended!
10. juli 2025
Uopfordret anmeldelse
Great communication as well as expert…
Great communication as well as expert packaging. Also, quick shipping. Received woodstove in less than a week after placing order. Freight Co was a pleasure to work with and the driver was top notch.
24. oktober 2025
Easy sales, free shipping
Easy sales process. Rayden Ramkisson was friendly and super helpful. His attention to the customer is excellent. He even sent me a form from the manufacturer of the wood stove I purchased so that I could take advantage of a special promotion, and then called me 2 days later to follow up. Although there was a hiccup with the shipping, it was entirely the fault of the shipping company, not Fire Pit Surplus. And for free shipping, it was a hell of a deal.
8. oktober 2025
After years of my wife wanting a fire pit…
We ordered our concrete fire pit and despite the long shipping estimate it showed up significantly ahead of schedule. It was well packed and loaded on a palette, which was 400lbs total. The shipper hung around while we removed the packaging and inspected for damage, but it arrived in perfect condition. Setup was easy and we were up and running in 45 mins including leveling and tearing down the packaging.
The fire pit itself is solid, looks phenomenal, and is a massive positive addition to the ambiance of our patio. Outstanding experience!
9. oktober 2025
Besvarelse fra Firepitsurplus
Thank you for sharing your experience Erik! We're glad everything went smooth.
good people to talk to on the phone
good people to talk to on the phone. They all seemed very nice
5. oktober 2025
Besvarelse fra Firepitsurplus
Thank you so much Dino! Means a lot. We strive to be the best fire pit company out there.
Quick delivery and everything was just…
Quick delivery and everything was just right. Installed and working perfectly!
28. september 2025
delivered as promised wind guard and…
delivered as promised wind guard and steel cover for elementi andes fire pit table
2. oktober 2025
Ordering the fire pit was a breeze
Ordering the fire pit was a breeze. I ordered it in Sunday night and Friday morning it was in my backyard! The instructions for receiving the fire pit were so helpful. It’s beautiful and exactly what we wanted.
2. oktober 2025
Great Responsive Customer Service
14. september 2025
Delivery was timely and efficient
26. august 2025
Everything turned out perfect!
We wanted to send a final set of pictures showing how amazing everything turned out! The fire pillars and fire pit are perfect and provide us with a great view as well as extending our usability of the swim spa and deck year-round! We couldn't be happier! Thank you for the great products and the excellent support! We'll recommend you to everyone!
1. november 2024
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.