I absolutely love my fireplace insert. Jess and the customer sevice was absolutely wonderful, easy to deal with when I had mistakenly ordered one part too many! Return and refund handled professionall... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The delivery of the items were delivered to two locations even after I contacted Firepits Surplus notifying the change, Also a white-glove shipping process would be great for customers who may ne... Se mere
Fire Pit Surplus is the real deal. I ordered a CW2900, had a bunch of questions, a manufacturer backlog issue, lot's of back and forth and indecision on my part. The Fire Pit Surplus Customer Suppor... Se mere
Spoke with Darrel Goodall via email. He helped me set up an entire wood stove package that fit my needs and situation. He was responding to my random questions at 1am. I really appreciate the service... Se mere
4,5
Fremragende
117 anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Thanks Darrel!!
I was pushing for a quick, last minute purchase on a Drolet HT 3000, and I called the office at fire pit surplus to see when the unit would arrive. I have an appointment booked for first week of January, and the unit would not be here till feb 7th. I spoke with Darrel Goodall, and he was able to convince me to switch to the drolet escape 2100, with the variable speed blower and get it to me the first week of January. 10 out of 10 recommend working with Darrell and will definitely be giving him a call back for all of my future stove installs. Thanks for getting me out of a pinch, Darrel.
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Firepitsurplus
Thank you for sharing your experience! We’re thrilled that Darrel provided the best guidance and helped you find the perfect Drolet Escape 2100 wood stove with fast delivery. Your recommendation means a lot, and we look forward to assisting you with all your future stove installs.
— Fire Pit Surplus
Elementi Fire Pit
I would give the fire pit 4.8 stars as the condition was very good. I have use it once and loved it. The only thing I would say is I thought the ring diameter could be a little larger. My particular pit does not have a real large flame but I think that is because of the propane temperature was so low. The gas pressure is related to the ambiant temperature so winter you would expect a lower flame. It could also be my regulator and not the fire pit. No blame on the pit for that, just stating how I like it and why.
It was packaged very well from the manufacture. My delivery was the sore spot of the purchase. The tracking order said it would be delivered on a certain day. It was very misleading. It did not show up on the day it said. When I called they said it would be another few days. They claimed they needed to call me to set the delivery schedule. That is not what my tracking information said. I would call the company ahead of time and clarify your delivery time before you take time off work to wait for them all day.
My sales rep was Rayden. He was great to work with. Very helpful with all my questions.
16. december 2025
Besvarelse fra Firepitsurplus
Thank you for the detailed and thoughtful review. We’re glad to hear you’re enjoying your fire pit.
We appreciate your honest feedback regarding the delivery experience. While shipping is handled by a third-party freight carrier, we understand how important clear delivery communication is and will continue working to improve that process.
We’re especially happy to hear that Rayden provided great service. Your kind words will be shared with him. Thank you for choosing Fire Pit Surplus, and we truly appreciate your business.
— Fire Pit Surplus
Besvarelse fra Firepitsurplus
Thank you for your review! We’re glad you had a great experience and received the best service from Fire Pit Surplus. We truly appreciate your business!
— Fire Pit Surplus
I worked with Darrel
I worked with Darrel. He was very helpful and knowledgeable. Happy with our purchase
20. december 2025
Uopfordret anmeldelse
Besvarelse fra Firepitsurplus
Thank you for your feedback! We’re glad Darrel could provide helpful service and that you’re happy with your purchase. We truly appreciate your business!
— Fire Pit Surplus
Besvarelse fra Firepitsurplus
Thank you for your kind words! We’re glad to hear our team was very helpful. Once everything is installed, we hope your new fire pit becomes one of the best additions to your space. Please don’t hesitate to reach out if you need anything during installation—we’re happy to help.
Best,
Fire Pit Surplus
Darrell was very helpful and addressed…
Darrell was very helpful and addressed all my needs. My Lunar Bowl Firepit is beautiful! I would recommend this company to everyone.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Firepitsurplus
Thank you for your kind words! We’re thrilled that Darrel provided the best service and helped you with your Elementi Lunar Bowl Fire Pit. We truly appreciate your recommendation and your business!
— Fire Pit Surplus
Excellent customer service.
Was unsure what wood stove and accessories to purchase. Rayden explained everything in great detail. His assistance was the reason why I choose Fire Pit Surplus. Highly recommend him if your unsure what to purchase.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Firepitsurplus
Thank you for sharing your experience! We’re glad Rayden provided the best guidance and detailed explanations to help you choose the right wood stove and accessories. Your recommendation means a lot, and we truly appreciate your business!
— Fire Pit Surplus
Being able to speak with a well informed Team member.
Being able to speak with a well informed sales and technical person is worth its weight in gold. Rayden and I discussed the size of the area, clearances, and an honest delivery date. We went over the need for any possible accessories and the advantages they might offer. As I already have a wood burning stove in place, we were able to get right down to what was needed.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Firepitsurplus
Thank you for your thoughtful review! We’re glad Rayden provided the best knowledgeable guidance, helping you navigate wood stove sizing, clearances, delivery, and accessories. It’s always our goal at Fire Pit Surplus to make the process as smooth and make the customers as informed as possible. We truly appreciate your business.
— Fire Pit Surplus
5 Star so far!!!!
5 Star so far!!!!
Very pleased with how fast our stove got to Maine… a few glitches in actual delivery but Jess at Fire Pit surplus and the A. Duie Pyle freight carrier are helping to work it all out for us.
Thanks everyone !!!
11. december 2025
Uopfordret anmeldelse
Besvarelse fra Firepitsurplus
Thank you for your feedback! We’re glad your stove arrived quickly and that Jess provided the best support in working through the delivery process. We truly appreciate your patience and your business!
— Fire Pit Surplus
Bad delivery
Never received a notification on Delivery.
Shipping company did not knock on front door tp let us know they were dropping packed.
Never signed accepting shipment.
Pallet and firepit left in front of garage.
4. december 2025
Besvarelse fra Firepitsurplus
I want to address the delivery issue directly. We require our freight partners to schedule an appointment and obtain a signature at delivery, and we pay extra to ensure that process is followed. Having that not happen is not acceptable.
While we do not handle the physical delivery ourselves, I will be personally investigating this and escalating it with the freight carrier assigned to your order. This is not the experience we expect for our customers.
Best fire pits for interior designers
I was buying from wayfair for my projects but then happened to stumble upon fire pit surplus and I’ve been really happy with their trade program. I’m able to find the right fire pit for any job.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Firepitsurplus
Thank you for sharing your experience! We’re thrilled that our best trade program has helped you find the right fire pit for any project. We truly appreciate your business and are glad you discovered Fire Pit Surplus!
— Fire Pit Surplus
Excellent customer service
Excellent customer service. Darrel Goodall reached out to me by email and quickly helped me address all the questions I had and setup the cart for me to purchase the product I was interested in. He was very proactive and helpful as well as gave me a coupon to discount the price.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Firepitsurplus
We’re so happy to hear you had a great experience! Darrel was glad to help answer all your questions, set up your cart, and get you a discount for your Starfire Designs Fire Pit. We always strive to give the best service at Fire Pit Surplus, and we really appreciate your business.
— Fire Pit Surplus
Rayden was GREAT
Rayden was GREAT! He was so helpful and I enjoyed speaking with him the entire time. He was extremely knowledgeable, and had answers for every question and advice which was all factual. Thanks for a great shopping experience Rayden!
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Firepitsurplus
We’re so glad you had such a great experience! Rayden is always happy to provide the best guidance and answer every question regarding our Drolet Wood Stoves. Thank you for taking the time to share your feedback—we truly appreciate your business!
— Fire Pit Surplus
Very helpful
Darrel was super helpful in helping us find and order the correct firepit
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Firepitsurplus
We’re glad Darrel could provide the best guidance in helping you find and order the right fire pit. Thank you for your business and for trusting Fire Pit Surplus!
— Fire Pit Surplus
I still haven't received my fireplace
I still haven't received my fireplace. I'm in the middle of winter weather with 6 kids and no stove. The delivery company has to be the worst I've ever tried to deal with.
3. december 2025
Besvarelse fra Firepitsurplus
We’re very sorry for the delay and understand how difficult this is during winter weather. The fireplace delivery was handled by a third-party freight carrier, and severe weather conditions in your area unfortunately caused delays beyond our control. Fire Pit Surplus does not operate the delivery trucks, but we continue to follow up to ensure your wood stove is delivered as soon as it is safe to do so. Thank you for your patience.
— Fire Pit Surplus
He was very prompt with his response
He was very prompt with his response. Great customer service. Just found a bettter deal some place else. That was the only reason I didn't buy for your company.
4. december 2025
Uopfordret anmeldelse
I had an amazing experience with Fire…
I had an amazing experience with Fire Pit Surplus. The team helped me pick the right fire pit for my backyard, answered all my questions, and made the whole process super easy. Shipping was quick, the quality is incredible, and the setup was straightforward. My outdoor space looks completely upgraded now. Highly recommend them if you want great products and even better customer service!
7. december 2025
Uopfordret anmeldelse
Had a broken baffle that was instantly…
Had a broken baffle that was instantly replaced and a $120 credit back for scratches…. Would purchase again, very good customer service
5. december 2025
Uopfordret anmeldelse
Follow up
Follow up on an issue where I ordered a fire pit that need additional clarification, parts and guidance was excellent
5. november 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.