Finnair Anmeldelser 

Despite the problems others discuss here, Finnair did great for us. We had flights to the USA with Virgin cancelled on the day of the Heathrow fire. No options for rebooking that weekend could be found at any price, except Finnair. Still double the price of the original Virgin ticket, but not an unreasonable price overall for a trip to the USA. It just meant a very short stop in Helsinki. We were worried it was too short in fact, but it all worked very smoothly. Their signature black gloves are just a bonus.

Förseningar, tor Stockholm Singapore, försenad Helsingfors, Stockholm bägge riktningarna. Kom fram ett dygn försent t Singapore. Uselt. Sämst. Kan man ge noll stjärnor?

Var nog sista gången jag flög med Finnair.
7,5timmars försening, ingen mötte upp vid ombokning i Köpenhamn till ny destination, för vidare befodran till Göteborg. Försening och 300 euro i ersättning, betalades först ut efter 4 månader och hot om domstol. Väntar fortfarande på 300 euro.

2. Har nog sämsta maten av de flesta bolag, oätlig. Får säga till om öl el. vin, så snålt. Frukost i kuvert, oätlig. Så snålt med mat på långflygning, måste då köpa mat via skärmen. Enda positiva bra flygplan Airbus.

Finnair provided me with boarding passes for a trip from Crete - Helsinki - JFK New York and On to Norfolk Virginia. I was boarded onto the flight to Helsinki however when I went to boarding gate for subsequent flight to JFK i was told that there had been a problem with my ticket, booked through the United States Defense Booking Service, and i should not have been granted boarding in Crete. there was no way to resolve this at the boarding gate and so i was forced to stay in Helsinki and incur hotel costs and a 24 hour delay to my flight while the ticket issue was resolved. FINNAIR refused to accept any responsibility for their mistake and would not compensate me for my hotel costs or my lost travel time. As FINNAIR are not part of any EU or worldwide Airline Dispute Resolution (ADR) service the options to challenge their unwillingness to accept responsibility would only be possible through Finnish courts which is not practicable. the review status of FINNAIR, on this site, speaks volumes about how appalling FINNAIR's service and subsequent customer service is. I was also shocked they were not part of an ADR however given how poor their service is, maybe this shouldn't surprise anyone. Please avoid this airline at all costs.

i booked flights with Finnair on BA planes .. Manchester to Dallas Texas Booking Reference 78UWJZ.. I went on their website as requested pre flight to their Manage Your Booking .. it requested details of Phone & E mail as usual and full Passport details .. which i filled in .. i had never been to The States before .. it didnt state i requires a visa called ESTA … when i got to the airport .. i was refused check in as i didnt have an ESTA certificate … When rang them up they just said its up to a passenger to find out these requirements … They made no attempt to advise me of this requirement . THIS IS HORRENDOUS.. the level of service has been the pits .. It’s cost me over £3000 lost flights and accomodation.
I advise anyone NEVER use Finnair
Derek Pye

In the queue since 1pm and it's now 6pm. I'm still number 40 in the queue!!
They cancelled my flight and rebooked me 2 (!) days later! I raised a case and have been waiting for a response for 2 months!! Zero communication or customer service. How would you feel if you book a hotel room and they change your reservation to 2 days later and then you can never reach the hotel or booking agent - for hours, days, months...
You're the worst things that has come out of Finland. You should be ashamed of yourself

Trying to contact them about a trip: stayed for HOURS on different occasions on the phone and nothing; chat: NOTHING.

How can one talk to them? Extremely disrespectful to the clients, never again! Pretending to have client support, simply abysmal.

I’d like to share a very unpleasant experience I had last Friday at Helsinki Airport. I was traveling from Madrid to Riga with Finnair. My first flight was slightly delayed, and I arrived in Helsinki around 15:40. I immediately went to Gate 18, as indicated, to catch my connecting flight to Riga — Flight AY1075 at 16:20.

To my surprise, an attendant there told me the flight had already departed 30 minutes earlier. She was quite unfriendly and not helpful at all. I felt extremely stressed and started to panic, trying to figure out what to do. I couldn’t find anyone who could assist me properly. I was running around the airport, searching for a help desk, and it took over 20 minutes until someone finally approached me and suggested I go to the Transfer Service desk — which was completely hidden and very poorly signposted. You should really consider adding more clear signs!

When I finally got there, they told me my flight hadn’t left yet — it was actually boarding at Gate 10! I ran there, sweating and on the verge of tears. Thankfully, I managed to catch the flight, but the entire experience was chaotic and incredibly stressful.

I hope you can review this situation and improve the communication and signage at the airport to prevent this from happening to other passengers in the future.

Finnair was once again on strike (just like last month) and we needed to move the flight of my mother one day earlier. It took 6h but eventually it was all done. She had to move over Heahtrow unfortunately and turn a short direct flight into a 14h torture. None of the information given by Finnair was true. They said she'll get both boarding passes in Duesseldorf, but she didn't. They said the change in Heathrow will be within the same terminal, but it wasn't. They said she does not have to go through immigration in England (and then of course Finland again), but she had to. A stressful nightmare full of false information. Just running and running from place to place to make it in the short layover time. Worst Airline I have ever had the displeasure of dealing with. Budget airlines like AirAsia or RyanAir have a better service and price-service-relation. Unbelievable from a flagship airline carrying their country's name. It is a disgrace to the wonderful country of Finland. This was the last time we ever use FinnAir, we will rather wait for 7h layover in Riga than to deal with this again.

This review is difficult to write becuase as an actual airline - they are really good. They clean, SAFE and efficient. They are reasonably good value. (I am an airline pilot with 27 years in the industry and I feel pretty qualified to say that.) I would give them 5 stars no problem based on the above. HOWEVER - their customer support is useless and their frequent flyer points are a total CON! It was the same before they were with AVIOS and it's the same now. You book as a family - and literally every time your points (now Avios) just disappear. You get into a huge circular discussion on where they are and get nowhere. The irony is - we want our points to book another family trip to Japan to see relatives - with Finnair! Come on Finnair - it's not difficult. Every other airline manages it's frequent flyer system seemlessly and well. I am starting to suspect it's maybe a deliberate policy with Finnair to make it hard - so nobody claims them! A further note - on a recent flight with Finnair (where I did actually get to use my points) I travelled on a different locator number to my family becuase I paid cash for them and points for me. The flight was overbooked - 3 or 4 times they tried off-loading me whilst keeping my family on. We all needed to travel together as our son is autistic. When ever I explained this - each time I was met with a different story from Customer Services. One person said they fixed the problem by linking our booking - they didn't. I was offloaded again about 30 minutes later. Another said (despite the flight being overbooked by 60 people!) effectively said I couldn't travel and that my family and I would have to travel seperately or there'd be a rebooking fee them!! Then the texts started arriving with various offers to change our travel plans anyway. As a side note - I was offered 33000 avios or £400 cash to change. When we did eventually get on the flight - (the seating plan was a disaster- we PAID for those seats by the way) the guy sitting next me was delayed 24 hours for the same reason and only offerred 17 euros compensation- I saw his text! I showed him mine and he was very angry to say the least!!! Just to point out - passengers do talk to each other Finnair - this reflects very very badly on you!! All of the above was left to sort with the checkin staff at Manchester Airport - who are contracted to a third party by Finnair - and they received terrible abuse from many passengers. It wasn't fair on them. As far as I could tell - they were doing their best and didn't an excellent job of cleaning up Finnairs mess!

Refunds take months. Poor customer support. You wait for hours on the chat or phone.

Vole con finair de helsinki a Barcelona el 6 de abril de 2025, la azafata que atendia el vuelo me obligo a facturar parte del equipaje de mano, y pagar un suplemento. pese a informarla que era equipaje de Alto valor compuesto por equipo fotografico muy costoso. Su intransigencia y el mal trato facilitado a mi equipaje hicieron que uno de los objetivos valorado en 1300 € llegara roto, al tener que tomar otro vuelo nonpude redactar un PIR. Les aconsejo no utilizar esta compañia en la manera que sea posible evitarla

This was a deeply frustrating experience. The customer support is practically non-existent — just an automated system that runs in circles without ever offering real help. You’re stuck talking to a bot that spits out generic, scripted replies and refuses to escalate your issue to an actual human.

It’s unbelievable that in 2025, a company of this size can offer such outdated and ineffective support. Instead of resolving anything, it just wastes your time and tests your patience. If they ever decide to take customer care seriously and provide real assistance, maybe I’ll think about updating this review. Until then, this is a one-star situation, no question.

Finnair är nog det säsmta flygbolaget som existerar.

Långresa med reguljärt plan. Standard och inget speciellt på något sätt. Maten inte bra båda resvägarna. Iskall fralla och förr fick man en extra- Inte nu inte. Bara en öl/glas vin är också snålt. Nää ni håller lägre nivå och sämre än ett flertal andra bolag,

Jan 02, 2025. On my way from Stockholm to Delhi I had to change planes in Helsinki. On arrival in Helsinki, the flight was cancelled and we were put into a Hotel, so far no big deal as flight cancelled happens occasionally due to weather or other safety reasons. The next day, I went to the check-in counter and asked if my luggage was still checked-in for Delhi as per original. I did not collect my luggage when the flight was cancelled, nor was I asked to.

While arriving in Delhi, I could not find my luggage. There were at least 10 other people with the same issue. Finnair had lost / delayed our luggage. Lost / delayed luggage document was filed at the airport and updated the information online including detailed information of the bag and what's included in it.

Today Jan 16, almost two weeks later and still counting , I have still not yet received my luggage. After multiple emails to Finnair baggage.recovery_finnair.com, delap_finnair.com, baggage.tracing_finnair.com I have received two replies, first saying how sorry they were and second they claimed that the luggage was latest seen/scanned in Helsinki. I also check with Finnair office in Delhi and they confirmed that the luggage has not been scanned on arrival so it has not arrived in Delhi airport. How hard can it be!? How many places can a bag go missing? Trace where it was last scanned and where it was supposed to be scanned before loading. Somewhere it between it got lost ! How hard can it be. I'm so frustrated and sad at the same time since some of the content in the luggage was Christmas gift from my wife.

Dare I say I will never fly with Finnair again unless they can find my bag within the next coming days..

As of today I would not recommend to stop over in Helsinki on your way to Delhi or Thailand, you will risk loosing your luggage and may never get it back ! Choose another airline if you can help it !

Så gräsligt !! Har för många år sedan flugit med Finnair till Thailand och varit nöjd. Denna gång var resan en riktig besvikelse. Maten båda vägar var en katastrof. Du hade inget alternativ, utan endast en maträtt. Både middagen och maten före landning var liknande. Jag och mina barnbarn kunde endast äta en fralla under 12 timmars flygning. Maten passar inte för mindre barn. Dessutom serverades maten samtidigt för alla. Lite strul när man har barn. Det kan väl vara ok att man får betala för Starkare drycker.
Det enda possitiva var att flygplanet var fräscht med sköna stolar.
Dyrt att köpa bagage, och även platser.
Näää - Aldrig mer Finnair......

Jag skriver för att uttrycka min besvikelse över den dåliga upplevelsen jag hade på min senaste flygning med FINNAIR. Vi skulle flyga från Helsingfors till Göteborg, och trots att vi blev boardade i tid blev vi sittande på flygplanet i nästan två timmar innan vi fick lyfta, eftersom flyget skulle vänta på passagerare från andra försenade flyg.

För att göra saken ännu värre, efter dessa två timmar av väntan, hade de mage att ta betalt för en kopp kaffe under själva flygningen.

Jag förstår att förseningar kan inträffa, men att behandla passagerare på det här sättet, särskilt i en sådan situation, var verkligen oprofessionellt. Den långa väntan utan tydliga besked i kombination med att ta betalt för kaffe på ett sådant sätt gjorde hela upplevelsen ytterst negativ.

Jag hoppas att FINNAIR tar denna feedback på allvar och gör de förbättringar som behövs för att undvika liknande situationer i framtiden.

Se upp med Finnair!!! Finnair är ett bluff-företag som spammar privata inkorgar med oönskad information och reklam.
Finnair fortsätter att gång på gång skicka oönskade mejl till min inbox trots att jag inte varit kund hos dem och aldrig godkänt utskick från dem till min mejladress. Mejlen skickas från en noreply-adress och när jag försöker kontakta deras kundtjänst så vill kundtjänsten ta betalt för att svara på frågor och klagomål. Det går inte att avregistrera min mejl utan att först logga in, och eftersom jag inte är medlem har jag inget inlogg. Det innebär att jag behöver registrera mig som medlem i deras kundklubb för att kunna stoppa deras oönskade mejlutskick.
USELT!!!!

Really disappointed that I cannot change my flight despite being happy to pay a fee to do this. Every other airline I have ever used allows this. FinnAir needs to move to the 21st century