Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Proper shit bulgiarlan company i got 1500€ credit paid for 4months like 700€ and still i done early repayments and still paid 1500€ the shittesr company ever fck them all

Bedømt til 1 ud af 5 stjerner

Absolutely disgraceful company!, I had used them a couple of times previously, and paid promptly on every occasion! I got declined and called them to ask why? Was told they had been having techni... Se mere

Bedømt til 1 ud af 5 stjerner

Awful company, avoid at all costs. Ridiculously high interest rates, and will constantly offer you more money. Do not do proper credit checks and fail to provide service they should offer and do due d... Se mere

Bedømt til 1 ud af 5 stjerner

Couldn't pass from the registration process. Done the ID verification, but was unable to proceed because the software was giving an error. Contacted support, but they didn't help, told me to repe... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Finansiel tjeneste uden banklicens
  2. Alternativ finansieringstjeneste
  3. Låneinstitut

Oplysningerne kommer fra forskellige eksterne kilder

Application can be completed in 2 minutes. All applications will be subject to credit vetting and affordability assessments. 7 DAYS A WEEK. First-time customers can borrow up to £500. Existing customers, if they qualify, can borrow up to £500 as a MicroLoan or up to £1000 as an instalment PlusLoan. Representative example: APR 1270% if borrowing £400 for 4 months. Interest: £265.48. Interest rate: 292% p.a. (fixed). Total amount repayable: £665.48 by four instalments of £166.37. Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk


Kontaktoplysninger

1,1

Dårlig

TrustScore 1 ud af 5

856 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

1,1

Alle anmeldelser

(856)

2 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

i would refer this company to anyone…

i would refer this company to anyone but have found them hard to contact on some occasions why i rate them as a 4 star company.when getting through but they have always helped my inquiring to be honest and fair on a professional level

2. august 2018
Uopfordret anmeldelse
Ferratum-logo

Besvarelse fra Ferratum

Hi Tommy. We're glad to hear you've been pleased with our speedy service. Don't forget, when you need to contact the team, you can call, text, email and even drop us a line on Facebook!

Bedømt til 1 ud af 5 stjerner

Sorry for long rant in advance..

Sorry for long rant in advance... Wanted to pay off full balance of my credit line today. Rang and entered my phone number to be told by a robot I'd be called back. Next thing a text saying they've taken £101 from my bank and if I wanted to make a further payment to text pay and amount to an 07 number which I did. 25 mins passed & payment was still not showing on account. Called offices and was told they could see my payment of £760 however there was £23.01 interest outstanding which brought the total to £783.01. I obviously agreed to pay it to clear balance. I got off the phone and checked my bank account. They had taken the £760 AND the £783.01! I also received email confirmation of both payments. I have been chasing them 4 hours and 4 calls later to be basically told I'm lying! I've had to forward emails as proof to basically do their job for them. I am currently £760 out of pocket and they don't seem interested in the slightest! Absolutely disgusted!!!!!

25. juli 2018
Uopfordret anmeldelse
Ferratum-logo

Besvarelse fra Ferratum

Hi Mark. I have spoken to our customer service manager who has assured me that your complaint has now been satisfactorily resolved. We thank you for your patience and understanding while we resolved the issue.

We are extremely sorry for the inconvenience this has caused you. Thank you so much for your feedback, we have now offered the team extended training to ensure this doesn't happen again and have been able to improve our service.

Our sincerest apologies again,

Jen @ Ferratum Money UK

Bedømt til 1 ud af 5 stjerner

Applied yesterday at 1:00pm and still…

Applied yesterday at 1:00pm and still waiting for the funds to clear over 24 hours later when I've rang up they are telling me to contact my bank I'm just getting passed from one to the other

9. juli 2018
Uopfordret anmeldelse
Ferratum-logo

Besvarelse fra Ferratum

Hi Alison, I'm so sorry to hear about your experience. We are investigating it further and we will be able to adjust the interest to the actual day you receive the funds. As soon as we receive any new information we will get in contact with you.

Bedømt til 1 ud af 5 stjerner

Terrible service

Terrible service. Bad correspondence. Told them to take a payment didn't do so, was not notified and then they added extra monies on top.

7. juli 2018
Uopfordret anmeldelse
Ferratum-logo

Besvarelse fra Ferratum

Hi Karen, I'm so sorry to hear about your experience. I can assure you that we do everything we can to make repaying your loan a smooth process. As well as our phone service, customers can also email, text or even contact us on Facebook if they are experiencing difficulties.

Bedømt til 5 ud af 5 stjerner

Great service!!

Quick& efficient service! Highly recommend

30. juni 2018
Uopfordret anmeldelse
Ferratum-logo

Besvarelse fra Ferratum

Thanks for your feedback J Flockhart. We're glad you've been pleased with our quick and easy service.

Bedømt til 5 ud af 5 stjerner

Ferratum

Great service. Clear, precise and prompt.

28. juni 2018
Uopfordret anmeldelse
Ferratum-logo

Besvarelse fra Ferratum

Thanks for the great review, John!

Bedømt til 5 ud af 5 stjerner

Quick and easy to use

Quick and easy to use. Money transferred normally within half an hour

28. juni 2018
Uopfordret anmeldelse
Ferratum-logo

Besvarelse fra Ferratum

Thanks for your feedback Robert. We're glad you've been pleased with our quick and easy service.

Bedømt til 5 ud af 5 stjerner

Great Service

Great Service, easy transaction and helpful agents! Thanks!

27. juni 2018
Uopfordret anmeldelse
Ferratum-logo

Besvarelse fra Ferratum

Thanks, Danielle for your wonderful feedback. We're really pleased to hear that you've been happy with your experience with Ferratum!

Bedømt til 5 ud af 5 stjerner

Straight forward lending no messing…

Straight forward lending no messing about .same day processing. Great service. Can't fault them....also as live chat option.

27. juni 2018
Uopfordret anmeldelse
Ferratum-logo

Besvarelse fra Ferratum

Thanks, Shaun for your great feedback. We're really pleased to hear that you've been happy with your experience with Ferratum!

Bedømt til 1 ud af 5 stjerner

This company is abysmal

This company is abysmal. I had paid the money requested and they had even taken a double payment. I didn’t have any request for any more payments then didn’t hear from them for almost a year, then I get a letter come through threatening from a debt collection agency asking if I do not pay £200 odd then they will be coming to my door! My advice, avoid like the plague. I spoke to the debt collection agency asking for a breakdown of costs before I pay anything but instead I just received a letter informing me of what date they will be over.

Such a terrible way of handling things.

16. juni 2018
Uopfordret anmeldelse
Ferratum-logo

Besvarelse fra Ferratum

Hi Kyle, I'm so sorry to hear about your experience. I can assure you that we do everything we can to make repaying your loan a smooth process. As well as our phone service, customers can also email, text or even contact us on Facebook if they are experiencing difficulties.

Bedømt til 1 ud af 5 stjerner

Disgusting company

Disgusting company. No means of contact, tried contacting on several occasions and only get a reply when they pass my debt to a collections agency. Totally unacceptable.

7. maj 2018
Uopfordret anmeldelse
Ferratum-logo

Besvarelse fra Ferratum

I'm very sorry to hear you're not pleased with the service you have received. We have a variety of ways customers can get in touch, including text, email, facebook and calling our team or requesting a callback, so customers can get in touch with us easily.

Bedømt til 1 ud af 5 stjerner

Stay clear, contact is impossible

My payment couldn't be taken for some reason although i definitely gave them my right account and card details. Their website has no facilities for changing card details, tried phoning and you can never get through. when it puts you on hold your waiting 20 minutes and then your cut off. their call back service doesn't work so its impossible to get to speak to them. I felt they want you to default on your payments so they can charge you as much as they can. they've now refereed me to a collection service which i payed immediately. Be very careful, there are better lenders out there.
I now have a mark on my credit file finding it impossible to get any other loans, they have have big impact on my life and i implore anybody reading it to not take out a loan with them, there are better providers.

27. april 2018
Uopfordret anmeldelse
Ferratum-logo

Besvarelse fra Ferratum

Hi Carwyn. I'm so sorry to hear about your experience. I can assure you that we do everything we can to make repaying your loan a smooth process. As well as our phone service, customers can also email, text or even contact us on Facebook if they are experiencing difficulties.

Bedømt til 1 ud af 5 stjerner

Very bad

Very bad, tried to pay over the phone, I had no luck I tried for at least a week, when I eventually got through to someone i had to pay a lot more than I was suppose to, stay well clear, never again

26. april 2018
Uopfordret anmeldelse
Ferratum-logo

Besvarelse fra Ferratum

Hi Delwyn. I'm really sorry to hear about your experience. We understand that office hours can be restrictive for customers trying to contact us by phone, which is why we also offer customer service assistance via email, SMS and even Facebook.

Bedømt til 1 ud af 5 stjerner

Not impressed

The first time I applied i was told I'd given the wrong bank detail for the loan to go in, even tho I'm 99% sure I gave the right ones? they said they recalled it and that was that, the second time I applied, here I am almost 24 hours later and no funds in my account, I triple checked the details so I know they are right.

28. marts 2018
Uopfordret anmeldelse
Ferratum-logo

Besvarelse fra Ferratum

Hi Sophie. Sorry to hear about your experience. It would be very unusual for a customer to have to wait 24 hours for a loan payment, with the majority of our customers receiving their loans within 2 hours. If you could contact us, I would be happy to investigate to find out what could have caused such a long delay. Please email customercare@ferratum.co.uk with the subject TRUSTPILOT or send an SMS to 07860 020302, please start your text with the word TRUSTPILOT.

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