Salvatore Ferragamo Anmeldelser 

I purchased a shirt and a black jacket during a visit to the Ferragamo boutique in San Marcos, Texas.

The shirt was available in store and I took it with me that day. The jacket was not available for immediate pickup, so it was shipped by UPS to my temporary residence in Austin.

Unfortunately, UPS later marked the package as delivered, but I never received it. I reported the issue immediately and cooperated throughout a months-long investigation.

Ferragamo ultimately denied my claim based on UPS's proof of delivery. However, the signature shown on that proof of delivery is not my signature.

In addition, I confirmed with the owner of the property where I was staying that no parcel was received on that date. The owner, who was at home with her son at the time of the alleged delivery, also confirmed that neither of them accepted or signed for any package.

Despite repeatedly advising both the boutique and Customer Care that I never received the parcel and never signed for it, no refund or replacement was offered.

What disappointed me most was not the missing package itself, but the handling of the situation afterward. As a customer, I felt that my consistent denial of receipt and my dispute of the alleged signature were never meaningfully considered.

Looking back, I wish I had been offered the option to collect the jacket from the store once it became available. On the same shopping trip, another luxury retailer, Gucci, arranged an in-store collection for a bag that was not immediately available, and the experience was seamless.

I expected a higher level of customer care and problem resolution from a luxury brand.

Sotto zero di valutazione ad oggi 11 settembre solo mail con scuse preconfezionate e telefonate che addirittura consigliavano di annullare l ordine del 5 agosto mai pervenuto; empatia e considerazione zero .
Hanno fatto di tutto per non rimediare , alla fine abbiamo dovuto annullare la transazione ,mai più Ferragamo nemmeno a sentire.

Horrible online experience. I ordered 3 shirts in XL and XXL. I tried on 1 XXL and decided to return the 3 shirts that size. They refused to give me a refund saying there was extreme wear.
To be clear... I tried on 1 shirt for about 30 seconds and immediately put it back in the box and returned them in the same packaging. 2 were never tried on.

I feel completley scammed and will never buy again.

A cheap chinese-style scam with a big label of the past century. Nothing left of the old prestige and quality.
Now they sell cheap immitation of luxury. When you buy $400 golden plated watches and think it is a bargain, thats a mistake. They sell $15 stainless chinese bulk with a micrometer thin sputtered gold, which allows them to put "made in Switzerland" label. The truth revealed in a year when all the gold comes off. The support is exaclty as you may expect from Aliexpress "labels". They just send you to void, speaking in softer words.

Ich habe eine Ferragamo Damentasche „Studio Bag“ am 24.01.2025 gekauft und war zunächst begeistert – bis nach kurzer Zeit deutlich sichtbare Flecken auf dem Material auftauchten. Für ein Produkt in dieser Preisklasse ist das schon enttäuschend.

Ich habe die Tasche daraufhin in der Filiale München abgegeben, sie wurde eingeschickt. Nach knapp zwei Monaten kam sie „überarbeitet“ zurück – und das nächste Problem ließ nicht lange auf sich warten: Nach sehr kurzer Zeit waren die Flecken wieder da.

Das bedeutet für mich: zweimal derselbe Mangel, zweimal Aufwand, zweimal Zeitverlust – und am Ende keine nachhaltige Lösung.

Ich bin langjährige Kundin und habe über die Zeit Waren von ca. 11.000 € bei Ferragamo gekauft (u. a. Schuhe, Gürtel, Taschen). Umso unverständlicher ist, wie hier mit Qualität und Service bei einer Reklamation umgegangen wird: Ein Luxusprodukt sollte nicht wiederholt denselben Defekt zeigen – schon gar nicht nach einer Reparatur.

Ich erwarte jetzt eine klare, kundenorientierte Lösung: Austausch gegen ein mangelfreies Exemplar oder Rücknahme mit Erstattung. Alles andere wäre für mich bei einem Premium-Anspruch nicht akzeptabel.

Negozio Ferragamo piazza dei Martiri Napoli: borsa in saldo disponibile sul sito nello store sopraindicato, borsa disponibile realmente in negozio, la commessa non la vuole vendere perché “ prenotata” da altra cliente senza nemmeno acconto a deposito. Da denuncia!!!!una vergogna!!!!

Only a one star review. Because I can't leave a 0. shoes did not look like as advertised. Definitely didn't fit as advertised. And if you even attempt to exchange or return them, they want nothing to do with you. Best waste of $700. I've ever experienced. I will never buy anything from this shitty company again.

My shoes arrived and they are odd sizes

So I had to go to london to buy them (200 miles)

I am trying to return them and the return portal doesnt work, so I used chat and they want photos of packaging and the shoes and wont let me return them until I do this? So I am now inconvenienced again.... this is a ridiculous system. I wish I had just said they are the wrong size.

I ordered a weathered vintage black cotton quarter zip sweatshirt from Fertagamo.com. I got a satin/nylon black quarter zip shirt. I emailed the customer service email address since they have no customer service phone number like most reputable businesses have. I sent in my complaint. Then they asked for a picture of what I reviewed and a picture of the shipping label. I sent this in right away and waited. Three days later I sent the pictures again and I finally got a response: "Advertising has its own specific effect, and it is normal for there to be some slight differences from the product you receive." I ordered a COTTON sweatshirt and got a SATIN sweatshirt and they call this a slight difference? Seriously? Yes, they offered me a 15% refund. This is the WORST company I have EVER seen. Don't ever buy anything from this terribly run company because if there is any issue you are just plain out of luck. Customer service AND doing right by the customer is completely missing from this horrible company. If I could give them no stars I would. Before. I buy from a company in the future, I will first check to see they have at least customer a service phone number. If not I won't order anything.

SCAMMERS order a product from them they said it was delivered a 7.04am I get out of bed at 6am the wife leaves for work at 7am there was no parcel no signing for it no photo no proof( Scam)
Now got to try and get my money back
🙈🙈🙈🙈🙈🙈🙈🙈🙈🙈🙈🙈🙈🙈

Pessimo servizio assistenza post vendita.
Senza dilungarmi troppo, ho inviato una cintura in riparazione in garanzia perché si era letteralmente smontata mentre la indossavo, hanno modificato la fibbia che era integra (rovinandola), non si sa per quale motivo,
Molto deluso, pessima gestione della pratica.

They claimed they had delivered 2 orders and had signature proof .
They claimed the items were delivered at 4am uk time and signed for.
Uk carriers do not deliver to domestic addresses at 4am in the morning.
I reported them to PayPal who after investigating told me the seller had shown tracking details.
The same tracking details provided to me that were a complete pack of lies. I feel let down by Paypals obvious lack of proper scrutiny.
Do not trust the retailer.

Cortesia, qualità, competenza in ogni singolo aspetto.

Slecht kwaliteit, ik heb een riem gekocht 2 jaar geleden, een keer gebruikt, nu weer willen gaan gebruiken, en wat gebeurt?, beschadigd ( soort van verkleuring), dat hebt je tocht niet verwacht van een duurder riem , die kost mij € 305 , ik neem contact met de winkel, ze zei garantie van 2 jaar , en ben net paar weken te laat ,, echt teleurgesteld, echt heel slechte kwaliteit, een oplichterij , echt waar

Absolutely appalling customer service. I got my husband a pair of shoes when they had their summer promotion going and the fit is too small. They do not do exchanges. Since last year, they changed their return policy to 10 days for them to RECEIVE it from day of delivery, and not for it to get sent.
We are regular Ferragamo customers and customer service were very rude and unhelpful, Julia/Jen (I believe it was a fake name) hung up the phone on us at one point. We tried calling back and it seemed that they left before the official business hours ended. No help whatsoever. Now we are stuck with a BRAND NEW shoe that is UNWORN and cannot fit. Never shopping from them again.

Da mein Mann sich sehr angestrengt hat, um eine Fortbildung abzuschließen, habe ich ihm als Geschenk zwei Paar Schuhe bestellt. Weil das Geschäft in Frankfurt so unfreundlich war, habe ich sie online bestellt – aber die Lieferung kam viel zu spät, und die Größen fielen kleiner aus als beim Anprobieren im Laden. Also habe ich eine Rücksendung beantragt, musste aber die Rücksendekosten selbst tragen. Ich finde, entweder sollte das Personal im Laden freundlich sein oder es sollte wenigstens keine Versandkosten beim Onlinekauf geben.

Super slow shipping and horrendous rude customer service. Their fulfillment process is completely broken.

Appalling Service – Still No Shoes After Two Failed Orders
Ordered the same pair of bejeweled heels twice from Ferragamo. First order was cancelled without notice or explanation. The vague advice I got was to clear cookies, change browsers, and avoid Apple Pay—none of which worked.

Placed a second order days later, only for it to be cancelled again. One rep said it was out of stock, another said it was in stock but I needed to call and pay by credit card. When I tried, the agent was confused about sizes and couldn’t help.

To make matters worse, these shoes are on sale on the EU site but full price on the UK site—and I was still willing to buy them. This level of disorganisation is unacceptable for a luxury brand.

I now have no bridal shoes and my dress alterations are delayed. Absolutely shambolic service.

Useless - took 6 days after paying for express delivery to tell me they couldn't fulfil my order. Told them I needed it the next day or a refund, and they sent it anyway so it would arrive late. Arrogant sales team and no respect for the customer. Not a premium product, not a premium service. Stay away. Really, really bad.

Company is denied a return of a white bottom leather shoe when all I did was try on and put back in the box. I ordered 5 pairs of shoes for style and size and 4/5 were returned successfully with the lone one not accepted being the white bottom shoe. They offer zero compassion, do not care to hear the customers side of the story. In addition, their process makes zero sense, anyone with a brain knows that a white bottom is more susceptible to dirt than a black bottom. They are making me pay for a shoe that has dog hair and a few crumbs on it when I tried them on in my house. Walked around to feel out the shoe. Like you do in the store and then simply put them in the box. I guess I have to levitate to try on their shoes because you’re not allowed to actually try them on.