Great choice of small tiles. Reasonable prices. I popped into London store where staff were very helpful. Home delivery arrived sooner than approx delivery date. Received return for excess tiles promp... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great website, easy to use and lots of examples to choose from. Delivery of samples and products was very efficient, great customer service and a quality product. Would definitely buy again.
From ordering samples to the finished work, I have no fault to find with this company. Their selection of tiles was so refreshingly different and interesting and I'm so pleased with the Persia Kashan... Se mere
Virksomheden har svaret
Samples arrived superbly wrapped in one piece. Customer service is excellent, with advice of grout colour and coverage. Collection from Doncaster went seamlessly, easy to find and quick collect... Se mere
Virksomheden har svaret
4,7
Fremragende
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
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Har besvaret 100 % af deres negative anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Beautiful tiles
The white marble tiles we ordered arrived on time and were just as described, they look fantastic on our kitchen backsplash, thank you.
29. juli 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Lisa,
Thanks so much for your lovely review! We’re thrilled to hear the tiles arrived just as expected and look fantastic in your kitchen.
Many thanks,
Your Tiles
Easy purchase on line
Easy purchase on line, and quick delivery as tiles were in stock.
19. juli 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi,
Thanks for the great review! We're glad to hear the process was smooth and the delivery quick — it’s always nice when everything falls into place easily.
Many thanks,
Your Tiles
Perfection, what can I say…
Well I’m lost for words because these tile are just divine. The quality, colour was as I expected them to be. The delivery was on time and on the scheduled date that I selected. I would recommend this company as they kept me updated every step of the way. 10/10 from me. Daphne
25. juli 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi,
Thank you so much for the glowing review! We’re absolutely delighted to hear how happy you are with the tiles, delivery, and service. It’s wonderful to know everything lived up to your expectations — and we truly appreciate the recommendation!
Many thanks,
Your Tiles
Half way through my tiling project I…
Half way through my tiling project I realised I was running out of tiles and didnt have enough to do the full job. I had measured out my space and used the tool online with wastage and still not enough. When checking back on my order I should have received 53 tiles but only two boxes were received which means a full box was missing! Now the tiles are out of stock and they cant tell me when or even if these tiles will come back into stock. For a mistake that was their own, I’m really furious and now im stuck with an unfinished hall which i’ll need to pull up again. Not the one!
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Amy,
Thank you for your review. We're sorry to hear you're frustrated and we'd like to clarify a few points so we can help where possible.
Your order shows 53 tiles were dispatched — this would be two full boxes (25 tiles per box) and three 'loose' tiles. If you received only two boxes, the maximum you would be missing is three tiles, not a full box. We’ve looked through our email inbox, webchat system, and phone logs and can't find any record of a message or call from you or anyone else regarding missing tiles, or asking for stock information on these tiles. If you would like to contact us, we would be happy to look into this and resolve it straight away.
In terms of the tile calculator, it gives a rough estimate based on a simple rectangular shape and includes standard wastage based on the measurements you input. As we mention on the calculator, it doesn’t account for complex shapes, corners or edge cuts, so while it gives a helpful estimate, it’s not exact unless your space is a perfect rectangle. That said, we’re actively working on ways to improve its accuracy.
Lastly, the tiles you ordered are one of our most popular ranges, and we’ve no plans to discontinue them. If you want to get in touch with us with your measurements or let us know how many you’re short, we’ll see what we can do and give you the latest stock update.
Many thanks,
Your Tiles
Brilliant service 👌
Brilliant service 👌
Ordered for a hearth to my fireplace came well packed & wrapped.
25. juli 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Jason,
Thanks for the great review! We're so glad to hear everything arrived safely and that you're happy with the service. Hope the fireplace looks fantastic!
Many thanks,
Your Tiles
Very impressed
Im really impressed with the tiles I have received. They arrived in a timely manner and were packaged really well so prevent any breakages.
I used this company as I loved the tiles I had found and I cant complain, very happy with the experience.
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Cassie,
Thanks so much for the lovely review! We're really pleased to hear everything arrived safely and on time — and even happier that you’re loving the tiles. It’s great to know you had such a positive experience with us!
Many thanks,
Your Tiles
Besvarelse fra Fayrouz Tile & Stone
Hi Lucinda,
Thank you for the lovely review! We’re so pleased you’re happy with your tiles — we hope they bring a beautiful finishing touch to your space.
Many thanks,
Your Tiles
These tiles are absolutely beautiful
These tiles are absolutely beautiful. So much better than the pictures. Cannot wait to put them down. Just excellent 🤩🤩🤩🤩
26. juli 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Kathryn,
Thanks so much for the amazing review! We're thrilled to hear the tiles exceeded your expectations — we can't wait for you to see them in place either!
Many thanks,
Your Tiles
Service was very good and delivery…
Service was very good and delivery driver was great tiles look amazing many thanks to this company kind regards Alan
15. juli 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Alan,
Thanks so much for the fantastic review! We're really glad to hear everything went well and that you're pleased with the tiles. Wishing you all the best with your project!
Many thanks,
Your Tiles
Beautiful tiles and great service
So on 23rd April I gave a poor review for lack of communication from the company. The company immediately responded and couldn’t have been more apologetic, helpful and understanding and so on 25th ApriI I reviewed my star score and stated that I would do a final review when I had the tiles and my project was completed.
That time is here.
The tiles arrived from back order into the UK in the timeframe I was given in May and I was notified of this as promised by the company. I ordered and the delivery person arrived on schedule and was so helpful as my husband’s mobility is limited, so he actually took the tiles up the drive and into the garage where they were neatly stacked for us.
We have had a delay with starting our bathroom project and it is only just completed. The tiled floor is absolutely beautiful and really sets off the bathroom. I am so pleased with it.
One small thing to note:
These tiles are made in Spain and are not smooth, so in my view need a little extra care when cleaning. Any scuff marks require a gentle action with a damp toothbrush to easily remove and all will be well.
17. juli 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Anne,
Thank you so much for updating your review — we really appreciate it, and we’re so pleased to hear everything went smoothly in the end. I’m glad the tiles arrived back into stock as expected and that your delivery driver was able to go the extra mile to help — we always try to assist wherever we can.
Yes, these tiles do have a matt finish with an anti-slip rating, so we’d always recommend avoiding abrasive cleaners. As you’ve discovered, a gentle clean with a damp cloth and a little washing-up liquid or specialist tile cleaner works perfectly.
We’re so happy to hear the bathroom is finished and that the tiles set it off beautifully!
Best wishes,
Your Tiles
Fabulous tiles
Fabulous tiles. Great quality. Will use this company again
4. juli 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Craig,
Thanks so much for the kind words! We're delighted you’re happy with the quality of the tiles. We look forward to helping with your next project!
Many thanks,
Your Tiles
Besvarelse fra Fayrouz Tile & Stone
Hi Khalid,
Thank you for the great review! We’re so pleased the tiles were just as described and that you’re happy with them.
Many thanks,
Your Tiles
Amazing tiles
Amazing tiles. The company went above and beyond for us. Great and very friendly customer service. Would definitely recommend.
3. juli 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi JP,
Thank you for the fantastic review! We're so pleased to hear you love the tiles and that our team could go the extra mile for you. We truly appreciate the recommendation!
Many thanks,
Your Tiles
Lovely made tiles
Lovely made tiles. Love the design. They look great.
4. juli 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Maxine,
Thank you so much for your lovely feedback! We’re delighted to hear you love the design and that the tiles look great in your space. Enjoy your project!
Many thanks,
Your Tiles
Easy to order
Easy to order, fast delivery, well packaged, good price
27. juni 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Ian,
Thank you for your great feedback! We’re so pleased to hear the ordering process was smooth and that your tiles arrived quickly and safely. It's brilliant to know you felt they were good value too.
Many thanks,
Your Tiles
Good quality tiles
Good quality tiles - well packaged and arrived quickly
24. juni 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Vanessa,
Thank you so much for your lovely review! We’re really pleased to hear you’re happy with the quality of the tiles and that everything arrived safely and quickly.
Many thanks,
Your Tiles
Terrible returns policy!
Tiles are nice, but the returns policy is terrible! 14 days notification window from purchase (which anyone who is doing tiling knows is impossible to adhere to), you must arrange your own courier and a £20 restocking fee! For an online company, I think that’s awful. I will not be ordering from them again for that reason.
15. juni 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Rebecca,
Thank you for your feedback. We’re glad to hear you liked the tiles, but we’re sorry to read your comments regarding our returns policy.
I’ve looked into our system and can’t find an order under your name, so we’re unable to check the specific details of your case. If you’d like us to take a closer look or need further assistance, please feel free to reach out via the contact page on our website or email reviews@yourtiles.com with your order number and we’ll do our best to help.
Just to clarify, our returns policy is in line with the UK Consumer Contracts Regulations and is standard across many online retailers. We offer a 28-day returns window from the date of delivery, not purchase, and we do everything we can to support customers if they find themselves just outside of that window — provided the tiles are from the same batch as we are currently on and are still in a resellable condition.
The £20 restocking fee is outlined in our returns policy, but we only apply this in cases where returned tiles arrive without original packaging or in a condition that requires manual sorting or repackaging. In most cases, we avoid applying this fee if returns are well packed and easy to process.
We always recommend that if a project is running behind or if a customer anticipates a delay with installation, they get in touch with us — we’re more than happy to make a note on the order and be flexible where possible.
If you have any questions or are still hoping to return tiles, please get in touch and we’ll do everything we can to assist.
Many thanks,
Your Tiles
Delivery service was fine…
I was a little concerned about the delivery of the tiles once the order had been made given some previous comments, however, through contact with customer services who were very helpful the delivery arrived as expected and the driver was very helpful. I’m very pleased with the tiles and the overall service. Thank you.
5. juni 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Chris,
Thank you so much for your kind review! We’re really pleased to hear everything went smoothly in the end and that our customer service team could put your mind at ease. It's great to know the delivery arrived as expected and that you're happy with both the tiles and the service.
Many thanks,
Your Tiles
Super impressed
Very impressed with the service. Great quality tiles. Would highly recommend.
4. juni 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Claire,
Thank you so much for your lovely review! We’re so pleased to hear you were impressed with the service and happy with the quality of the tiles. Your recommendation means a lot to us!
Many thanks,
Your Tiles
Excellent quality!
We’ve been delighted with the service we’ve received and the quality of the tiles. Would highly recommend!
3. juni 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi John,
Thank you so much for your fantastic review! We’re so pleased to hear you’re happy with both the service and the quality of the tiles. Your recommendation means a lot to us, and we’re thrilled to have been part of your project!
Many thanks,
Your Tiles
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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