Great choice of small tiles. Reasonable prices. I popped into London store where staff were very helpful. Home delivery arrived sooner than approx delivery date. Received return for excess tiles promp... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great website, easy to use and lots of examples to choose from. Delivery of samples and products was very efficient, great customer service and a quality product. Would definitely buy again.
From ordering samples to the finished work, I have no fault to find with this company. Their selection of tiles was so refreshingly different and interesting and I'm so pleased with the Persia Kashan... Se mere
Virksomheden har svaret
Samples arrived superbly wrapped in one piece. Customer service is excellent, with advice of grout colour and coverage. Collection from Doncaster went seamlessly, easy to find and quick collect... Se mere
Virksomheden har svaret
4,7
Fremragende
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Fayrouz Tile & Stone
Hi,
Thanks for the lovely review! We’re so glad to hear you had a positive experience with our team — we’re always here to help.
Many thanks,
Your Tiles
Excellent customer service
Excellent customer service. My Westminster victorian tiles received on time and in great condition. All my neighbours come to have a look at my front porch.
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi,
Thanks for the wonderful review! We’re so glad your tiles arrived safely and on time. Your front porch must look fantastic!
Many thanks,
Your Tiles
Simple & Swift
Your Tiles provided a swift, efficient service. The website was easy to navigate and it was clear and obvious as to what I was ordering. The tiles arrived promptly and I am really happy with the design/quality.
16. juli 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Leo,
Thanks so much for your fantastic review! We're really pleased to hear you found the website easy to use and that everything arrived promptly. Great to know you're happy with the design and quality too!
Many thanks,
Your Tiles
Top company
i have purchased from yourtiles several times and find the company very good to do business with.
24. september 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Geoff,
Thanks so much for your kind words and continued support! We’re really pleased to hear you’ve had such positive experiences with us — it’s always a pleasure to help with your projects.
Many thanks,
Your Tiles
Beautiful tiles.
Beautiful tiles.
More importantly, i had s few broken so i emailed and before long, the lady sent out replacements immediately.
Rare to recieve this kind of after sales care these days.
Usually you have a fight on your hands but Your tiles were amazing.
I will be back for more tiles.
If you need tiles.....go with this great company !
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Angela,
Thank you so much for your amazing review! We’re really pleased to hear you love the tiles and that our team could get the replacements sorted quickly for you. It means a lot to know you felt well looked after — we’ll be here whenever you’re ready for your next project!
Many thanks,
Your Tiles
Good quality & value
Lovely tiles : very good communication & delivery
9. september 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Roy,
Thanks for the great review! We're so pleased to hear you're happy with the quality, value, and service — we hope the tiles look fantastic in your space.
Many thanks,
Your Tiles
Exceptional customer service
Not only do I love the tiles I ordered (Persia flower) but I also love the terrific customer service offered by Your Tiles. My order was late, so I was refunded the delivery charge immediately. The people I spoke to were super helpful. In an age where a lot of customer service is a bit of a shambles Your Tiles really stands out. Thank you! Highly recommended.
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Julia,
Thank you so much for the review! We’re delighted to hear how much you love your Persia Flower tiles — and it means a lot to know our customer service stood out to you. We always aim to make things right and keep the process as smooth as possible. Your recommendation is truly appreciated!
Many thanks,
Your Tiles
Great service
Yourtiles let me know when my desired tiles were back in stock, and the ordering process was very easy. Then when they arrived, we found that a number of them had broken in transit. However, yourtiles very quickly replaced the broken ones after seeing photos. Excellent service.
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Adam,
Thank you for the fantastic review! We’re really pleased we could let you know when your tiles were back in stock and that the ordering process was smooth. It’s great to hear the replacements were sorted quickly too.
Many thanks,
Your Tiles
Absolutely lovely tiles
Absolutely lovely tiles, came really quickly. Wrapped well so you can reuse the material. Would highly recommend!
1. september 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Nicola,
Thanks so much for your kind review! We’re delighted to hear you’re happy with the tiles and that they arrived quickly and safely. Great to know the packaging was useful too — we really appreciate the recommendation!
Many thanks,
Your Tiles
Swift delivery
Swift delivery, and replaced the tiles which arrived broken very quickly
29. august 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Laura,
Thanks so much for your lovely review! We’re really glad your tiles arrived quickly and that the replacements were sorted. We hope they look fantastic once in place.
Many thanks,
Your Tiles
Little care before and after - go someone else
We ordered for the first time as other companies were out of stock on this style of tile. We ordered the pallet delivery. And at this points things turned sour. The delivery chap was ok but a bit rough with the pallet. However who ever has packaged the tiles doesn’t care. They used a pallet which is too side between the gaps so any force used shakes the tiles and like ours being small as the delivery man moved the pallet tiles fell off from underneath and into the road. Thing get worse, because you are forced to order per tile. Some one very thoughtfully has just lobbed the loose tiles in a box and popped it on the pallet. Not secure or anything like that. You might have as well used an ice cream tub, at least it would have had a lid. Contacted customer service and zero movement on any compensation. Won’t be using again others be weary, no ability to do google reviews which is odd and a bit suspicious…
Updated : Thank you for looking into this. But unfortunately the “minor” issue as your portrait is not minor to us when we have paid £40 for YOU the company to package the tiles. I don’t think paying £40 and receiving a broken open card board box on top of the pallet is acceptable. Wonderful that you have sorted that out internally. Perhaps compensating the customer irrespective if the tiles are damaged or not! The time you have spent trying to justify this is wasted I am afraid. If I could upload a photo on here I would to show others.
1 star remains
19. august 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Merlinsbeard,
Thank you for providing additional details – I have edited our response as we've now been able to locate your order and review the transcript from the webchat you had with our customer service team.
Having gone through the chat, we feel it’s important to clarify a few things. Your first message was regarding not receiving an order confirmation, which our team member explained was due to the email address not being entered when the order was placed. A copy of the confirmation was then sent to you straight away.
You also raised concerns about potential damage during delivery. Our team clearly explained the process for reporting any issues and advised that replacement tiles would be sent immediately if any were damaged. At the time of writing, we haven’t received a completed damages form or any follow-up, so we assume there were no breakages. Of course, if you have since noticed any damage, please do let us know — we’ll be happy to help.
From the images shared in the chat, the majority of your order appears to have been well packed, with full boxes securely affixed to the pallet. The pallet used was a standard format for this type of delivery. We do, however, agree that one smaller box containing loose tiles was not packaged to our usual standard. This has already been acknowledged to you by our customer service representative and fed back to the warehouse team for review. That said, it looks from the images that no tiles were damaged as a result.
As for ordering by the tile rather than by the box — this is a service we offer so customers can buy exactly what they need without the cost of excess material. Most customers appreciate being able to buy the exact amount they need, especially for smaller projects. If you had preferred to order by the box, our team would have been happy to assist with that.
We’d also like to address your comment regarding Google reviews. Customers are free to leave feedback on any platform they choose, we do not block reviews on any platform, and we respond to reviews wherever they are posted. We have nothing to hide, and constructive feedback is always welcomed.
If you do discover any damaged tiles or need further assistance, please don’t hesitate to reach out. We're more than happy to help — but in this case, we believe the order was delivered correctly and in good condition, with one minor packaging issue that’s already been addressed internally.
Many thanks,
Your Tiles
Beautiful tiles
Beautiful tiles. Quick postage and well packaged to prevent any possible damage in transit.
15. august 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Samantha,
Thank you for the kind review! We’re so pleased to hear your tiles arrived quickly, safely, and well packaged — we hope they look fantastic in your space.
Many thanks,
Your Tiles
Delivery cost for a few tiles to expensive
I only ordered a few tiles and the delivery cost was phenomenal and way to expensive.
14. august 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Martin,
Thank you for sharing your feedback. Delivery for tiles can sometimes feel costly as they are both heavy and fragile, so we work with specialised couriers to make sure they’re transported in the safest way possible. The delivery fee can also vary depending on location. We truly appreciate your comments.
Many thanks,
Your Tiles
Very prompt delivery and the tiles are…
Very prompt delivery and the tiles are excellent quality/value for money!
19. august 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Karen,
Thanks so much for your lovely review! We’re delighted to hear your tiles arrived quickly and that you’re pleased with both the quality and value.
Many thanks,
Your Tiles
All round great service
Easy to order, delivery was prompt and the driver was very friendly and helpful bringing the tiles to my door.
1. august 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi,
Thanks so much for your kind review! We’re delighted to hear you found the process easy and the delivery smooth.
Many thanks,
Your Tiles
Beautiful tiles and delivered promptly
Beautiful tiles and delivered promptly. Very pleased
12. august 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Kevin,
Thanks so much for your review! We’re really pleased to hear you’re happy with the tiles and that they arrived promptly — we hope they look fantastic in your space.
Many thanks,
Your Tiles
Lovely tiles arrived sooner than…
Lovely tiles arrived sooner than expected. We got them to use as a splash back in our new kitchen which will hopefully be done this week 🤞
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi,
Thanks for the lovely review! We’re so pleased your tiles arrived ahead of schedule and hope they make a beautiful splashback once your new kitchen is finished.
Many thanks,
Your Tiles
Beautiful tiles and great service
Beautiful tiles and great service. Arrived super fast. The tiles have transformed the front porch. Very happy with my purchase. Very easy company to contact and very helpful staff. Thank you.
5. august 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Michelle,
Thanks so much for your wonderful review! We’re thrilled to hear the tiles have transformed your front porch and that you found our team easy to reach and helpful. It’s great to know you’re so happy with your purchase.
Many thanks,
Your Tiles
Fantastic customer support
I used this company for the first time in August and was really impressed by the range of tiles offered and even more importantly, the customer service. The sample tiles arrived within a few days and my queries on how to lay my chosen tiles were answered quickly including sending me a sketch to show the right way to lay them out. The order arrived on time but one tile short. However a quick email to the team saw this immediately corrected with the missing tile arriving by fast post next day. Superb service! I will use Yourtiles again and would not hesitate to recommend them. Thanks to all the team who helped me out! The tiles are now laid and look absolutely gorgeous.
5. august 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Lynne,
Thank you so much for the glowing review! We’re thrilled to hear you were happy with both the range of tiles and the support from our team — it’s always our goal to make the process as smooth as possible. We’re so pleased everything came together and that your tiles look gorgeous in place!
Many thanks,
Your Tiles
Beautiful tiles
Beautiful tiles! Came promptly and very well wrapped, no broken ones. They look brilliant in our fireplace! Very happy!
4. august 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Isabel,
Thank you for the lovely review! We're so happy to hear the tiles arrived safely and look brilliant in your fireplace — it sounds like a stunning feature.
Many thanks,
Your Tiles
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.