Efficent and friendly customer care in the shop. Sadly the product was 'the right size' - I had bought a similar item in a different colour - and yet it didn't fit.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
In the Woodbridge store today and really loved it. Well laid out shop, gorgeous clothes and great air conditioning on a boiling day…..but most impressive of all were the lovely ladies working ther... Se mere
Virksomheden har svaret
Purchasing items on line was a relatively easy experience, as was returning one of the items. Very quick response to returning the money into my bank. Usually, I have a stressful time waiting for mone... Se mere
Virksomheden har svaret
Very impressed with the customer service in The Woodbridge FatFace. I bought a pair of cargo trousers online just before Christmas. Very nice but they had been sized incorrectly. The staff were very h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
Unit 2 11 Thoroughfare, IP12 1AA, Woodbridge, Suffolk, Storbritannien
- 01394 389314
4,8
Fremragende
98 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really helpful assistant looked online…
Really helpful assistant looked online to show me alternative shirt colours
4. juli 2025
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Efficent and friendly customer care in…
Efficent and friendly customer care in the shop. Sadly the product was 'the right size' - I had bought a similar item in a different colour - and yet it didn't fit.
5. marts 2025
Besvarelse fra FatFace - WOODBRIDGE
Hello there,
Thank you for your review.
I am pleased to hear you had a positive experience in our Woodbridge shop. I am sorry that the item didn't fit right on this occasion.
Take care, CT
Making simple shopping a complete Faff !
They state on their website that Blue Light discount is 20%, but on blue light it only states 10%. Got a call back telling me that this is a known issue! Shame no one got it resolved. They then told me I would have to order with the 10% and then claim the other 10% back! No thanks,
16. februar 2025
Uopfordret anmeldelse
Besvarelse fra FatFace - WOODBRIDGE
Hello there
Thank you for taking the time to leave your review.
I am sorry to hear that your Blue Light discount wasn't working. I can see that we did offer to refund you the difference after you placed the order, however this offer wasn't taken up.
Take care, LE
Easy to navigate website and pick up…
Easy to navigate website and pick up from the local FatFace store.
25. december 2024
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The order hasn’t arrived
The order hasn’t arrived - it went to the wrong shop ? Lost!
8. december 2024
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly and helpful
Very quick delivery to local store, staff always helpful and friendly and the boots are good quality and very comfortable!
5. december 2024
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love this shop
Love this shop! Great staff and friendly environment with high quality clothes. My server Bryan was very helpful
19. november 2024
Uopfordret anmeldelse
Besvarelse fra FatFace - WOODBRIDGE
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the quality and style
23. november 2024
Besvarelse fra FatFace - WOODBRIDGE
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly helpful staff
Friendly helpful staff. Good layout in shop so easy to browse and look at the clothes.
7. november 2024
Besvarelse fra FatFace - WOODBRIDGE
Hello Carole
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
EASY
Easy to order and return
Efficient fast service.
Excellent friendly and helpful staff
26. august 2024
Besvarelse fra FatFace - WOODBRIDGE
Hello Sandra
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good website & service
Good website, easy ordering.Delivery was within a couple of days, & updates about delivery times.Goods packed well, ordered two sizes as not sure which size I was returned one to a store, very helpful sales consultants.
25. august 2024
Besvarelse fra FatFace - WOODBRIDGE
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!
Take care. -LA
Easy to order and collect in store.
Really easy to order and collect in store .Shop attractively laid out and with good sale bargains.
19. august 2024
Besvarelse fra FatFace - WOODBRIDGE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service in store and quality clothing
Very friendly staff in the Woodbridge store where I returned an item ordered online.
Prompt delivery for items ordered online. Overall very satisfied with the service I have received and quality of the goods ordered.
27. juni 2024
Besvarelse fra FatFace - WOODBRIDGE
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We look forward to welcoming you back soon!
Take care. -GM
The two ladies in the shop were…
The two ladies in the shop were extremely helpful and very friendly. The best customer service i've had in a long time.
14. juni 2024
Besvarelse fra FatFace - WOODBRIDGE
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Lost mail
Your company sent me any email to say my purchases had arrived at the shop but unfortunately the mail went in to my junk box! Nobody’s fault and the shop had my clothes do that was excellent
18. maj 2024
Besvarelse fra FatFace - WOODBRIDGE
Hi there,
Thank you for taking the time to leave your 5* review.
I am sorry to hear you did not receive your collection email! I am pleased you still received your order, we hope you love it!
Take care.- GM
Item unavailable in store
Item unavailable in store. Fortunately free postage offer came up so ordered online. Had already purchased two items instore. Staff very friendly and helpful. Always a pleasure to shop in store.
4. maj 2024
Besvarelse fra FatFace - WOODBRIDGE
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Woodbridge store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
great service
Quick, efficient delivery, good communication and good product - good fit and colours really great.
3. april 2024
Besvarelse fra FatFace - WOODBRIDGE
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
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