Efficent and friendly customer care in the shop. Sadly the product was 'the right size' - I had bought a similar item in a different colour - and yet it didn't fit.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
In the Woodbridge store today and really loved it. Well laid out shop, gorgeous clothes and great air conditioning on a boiling day…..but most impressive of all were the lovely ladies working ther... Se mere
Virksomheden har svaret
Purchasing items on line was a relatively easy experience, as was returning one of the items. Very quick response to returning the money into my bank. Usually, I have a stressful time waiting for mone... Se mere
Virksomheden har svaret
Very impressed with the customer service in The Woodbridge FatFace. I bought a pair of cargo trousers online just before Christmas. Very nice but they had been sized incorrectly. The staff were very h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
Unit 2 11 Thoroughfare, IP12 1AA, Woodbridge, Suffolk, Storbritannien
- 01394 389314
4,8
Fremragende
98 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Friendly shop assistant
Shop person happy for me to try on clothes ordered online. Fortunately sizes as expected.
8. maj 2026
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff are always very helpful and…
Staff are always very helpful and friendly. Lovely quality clothes.
1. maj 2026
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Assistants very helpful
Assistants very helpful. Unwrapping bags etc and dealing with returns
6. marts 2026
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always very friendly and accommodating…
Always very friendly and accommodating nothing to much trouble
18. januar 2026
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I was able to pick up my new swimsuit 3…
I was able to pick up my new swimsuit 3 days before the date I'd been given so that was a big plus as I'd bought it for my holiday. It was also a bargain at half price and a very high quality, well-made swimsuit. I love the pink & turquoise colour combination.
6. januar 2026
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely staff
19. december 2025
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Happy socks!
Happy socks!
I ordered some socks for my grandson to be collected from the Woodbridge store, they were not available at the expected date, but were delivered to my home, free of charge the next day. Brilliant service
17. november 2025
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I love the shop
I love the shop, have bought a few items which are very good quality, styling excellent, bit expensive but worth it! P
11. oktober 2025
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality, easy free delivery and friendly service from FatFace
Great quality and service from FatFace! I was hunting for a cream T-shirt and came across this pyjama top (officially!) in the sale. I ordered online, collected in store for free, tried it on while there (just in case) and was so pleased with it. The fit is true to size, it’s lovely quality fabric, with frill and gather detail and makes a beautiful top.
13. september 2025
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful staff
21. august 2025
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
On line
I ordered on line and picked up in store. The ladies were friendly and efficient, with me and other customers in store.
16. august 2025
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Shop staff helpful and friendly
Shop staff helpful and friendly, sadly trainers ordered came up small so returned immediately in shop without any problems. More than happy with excellent service, thank you
14. august 2025
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered in the afternoon and was able…
Ordered in the afternoon and was able to pick up at my local store the next day.
Staff are always lovely and helpful.
8. august 2025
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Absolutely great clothing
Absolutely great clothing at bestest prices and good quality. Love it how the colours allow you to mix and match it all
11. august 2025
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very easy to order online
Very easy to order online . Liked the idea that you could collect in store which saved you having to pay delivery fees. Also very easy to return goods with two options to which stores use fat face or next
3. juli 2025
Besvarelse fra FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.