FasterPay Anmeldelser 174

I have been working with you since January 2022 and today my patience has come to an end. For all the time of working with you, there were not even weeks that something did not break or fail on your part. Often you charge my buyers and tell them that the payment failed and after a few hours this payment is credited, but by that time the buyer has made another payment and this leads to duplicate payments. The last time you disable the send-out of funds from my account without any reason was due to some kind of proceedings with your partner bank. Yesterday, all transactions disappeared in my personal account and appeared after a few hours. But today's incident I will not tolerate - you stole $1,000 from me. On what basis? Why is your support team not responding for several days? Do you realize that you provide a HORRIBLE level of customer support? I work with different payment acceptance services, but you are ranked last in all criteria. Customer support is 0, payment acceptance is 0. Have you started stealing yet?

UPD: 6 September 2022
You are lying even now. You still haven't answered any of my questions. I have been waiting for 5 days for you to answer on what basis you stole 1000 USD from me and transferred them to Rolling Reverse, if you always take money to Rolling Reverse from each payment. In fact, you stole this money because it was already in the main balance only because I did not have time to transfer it to the company's bank account. I'm wondering what you would do if I managed to transfer this money to the company's bank account. Would you rob someone else? In addition, I still have not received an answer to the question of when all the money in the Pending status will be settled - for more than a month this amount has only increased and you do not transfer this money to the main balance. And I'm really looking forward to hearing about Rolling Reverse on the old account. Officially, you declare that Rolling Reverse is frozen for 6 months, but more than 6 months have passed and you do not unfreeze more than 3000 USD that you have got to Rolling Reverse. Let me know when the entire Rolling Reverse on the old account will be completely unfrozen. And since you do not answer in the Chat and Support section, let's arrange public hearings. Waiting for your answer here on trustpilot.

UPD: 11 September 2022
And so, on the 11th day after the problem arose, I finally received intelligible explanations about the current situation from the FasterPay support team. If the support service worked as they say - 24/7, then perhaps this review would not have been published!

Payment is left pending with absolutely no information about it. Not even a way to reach through support, as it seems no one will respond.
Bank says money has been sent, second day with nothing received in the account.

Edit: As a response to your response, the ticket has answered with
''Duo to an ongoing technical issue with our partner, we won't be able to process payments. We will inform you once we are functional''

Your response states I was not charged, but my bank says money has been transferred to Fasterpay.
I also have the information from my bank.
The ticket doesn't say anything about the money or if it will be refunded.

I've been using them for some time for card processing, and they were fine. But in the last month or so, the payment processing just didn't work. It took me some time to notice that, and I lost a lot in the missed sales.

I wanted to withdraw MY money from the Fasterpay account to my bank account, and that feature doesen't work as well!!! So I believe it's a fraud.

NO RESPONSE FROM CUSTOMER SUPPORT FOR OVER A WEEK! WHAT A JOKE OF COMPANY!

I have used Fasterpay since 3 years and there have never been any problems. But suddenly my account is frozen without any notice and after 2 weeks I have received the answer that my business type is not supported. But it hasn't been a problem for 3 years. I still have hope to get this problem solved.

I don't know what's going on with customer service and chat. I try for 2 days to withdraw money from my account but when I touch the Send button I see a popup that says that "This feature has been disabled for your account. For more information please contact as via Chat and Suport". In the chat no one answered for 2 days and I wait for my money. It's not fair!

Have had my payments declined and told to try again in a few days for 2 weeks now, sent a ticket to them 2 weeks ago when this started and they still haven't responded, looks like they are too busy trying to defend themselves from being told they are incompetent than to do their jobs. Why does my payment keep being declined all of a sudden? I am verified and made plenty of other purchases thru faster pay then just one day you decide to stop taking a debit Mastercard and refuse to respond to tickets? Losers! It's amazing how many times faster pay has come here to defend themselves in the last 2 weeks but can't take the time to answer customer tickets? I hope they don't wonder why people are complaining about them.I think it's time to start complaining to the business that uses them so they drop them and get a better company.

Finally they responded after 2 weeks and said try again next week, no explanation as to why then I tried loading money again and it told me it wasn't available in my country....I live in Massachusetts USA

POOR CUSTOMER SERVICE, THEY HOLD YOUR MONEY and IGNORE YOU.
To Faster pay: I will write a review each day that you guys keeping my money it’s been already few weeks and looks like you still reviewing my case??, this is the only solutionI found as you keep delaying and ignoring my messages that I write on the chat of the fasterpay website, unbelievable , shame on you Faster pay, SHAME ON YOU)

Absolute cluster f*ckery have to verify my card every 5mins after being told suspicious activity when i use the same card on the same page to buy the same thing every time....

(Edit): i have sent my card and me holding my id sooo.....

Fasterpay is SCAM.
I have money in my account and fasterpay is not releasing it. DONT USE THEM. THEY ARE FRAUD. They will take your money.

I am now wondering if Fasterpay is a scam. I have been going back and forth with Fasterpay for months. They collected money from my shopify store and every day is a bee reason why I cannot get the money. They asked me to send money to a recipient instead and the recipient cannot sign up because their site is not allowing them to. I feel like I am in a Video game at this point.

These guys are thieves and scammers, they'll defraud you in broad daylight without remorse. I made a deposit of about $927 or so and I converted it to Euro (£) to send out, they kept on refunding my transfer to two different banks entirely (Wise and Clear Junction), telling me that the bank rejected and that I provided an unapproved ID. Then they blocked my account from sending out any money at all, telling me to message them via customer support chat where they'll never ever reply to your messages.

What do you mean by my ID is unapproved? Were you people not the ones that verified me and gave me a blue tick mark?? So what do you now mean by I provided an unapproved ID??? You people at Fasterpay are just not okay right? You just friggin held down my funds for no valid reason at all, delaying me and inconveniencing the people who need that money!!!!!! What's all these rubbish and nonsense?? And it even takes days for you people to give feedback on money transfers, after wasting my precious time you're now restricting me from sending out.

I made an external send out to a receipient, and it was not even the name you people told me via email that I sent money to but another different name. See I don't know what the hell is you people's problem, but I'm damn upset and it's even getting up to 1 week since you friggin held my funds hostile. And you do not also want to respond to my chat messages, you have a useless CS that never replies to messages!! I need my money out of that account, and in my life I'm never gonna use Fasterpay again for anything money sending. Mark my words, all the money you people collected from me from deposit fee and currency conversion rate is the last money you people would ever see to generate as a revenue from that account I have with you people.

Username: iamsaucyboy
Transaction ID: SM-220803-46A1
Ticket ID/Conversation RN: OC-220804-MA2A

My account is suspended, I was asked to upload the provided card for verification which I did, after two weeks, I received a mail that my cards are verified.

Since then I have been trying to withdraw my money from fasterpay, is not going through, I keep getting messages that this Features is unavailable for your account.

I have send messages to fasterpay and mail them but no replay my contact: basad232 email: basad232@ gmail.com thanks

Fasterpay refuse to release my money after send them more the cards copies requested from them.

Please fasterpay release my money, so that I will pay for my wife hospital bill, what is my offense for keeping my money in your custody for over three months.

I have sent several mail to your support but no reply even after receiving mail that my cards copies are verified, please release my money for me fasterpay.

Best regards
Victor Chukwunonso okenwa

Worst Payment platform I have used in my life and will never recommend this for anyone. They have refused to refund my money for over 6 months now. This is an act of stealing. Any good company would always refund their customers for disrupt and issues after payment. Avoid Fasterpay!

Good evening! Has the service fee changed?
Description when depositing money, and when withdrawing:
There's a fee of 2.7% + 0.3 EUR associated with a top-up transaction.

I check my commission of 10%, you write that 2.7%. Please solve this. This is a lot, and not as described on the site

My account was restricted
My username is @Hirohans_el
I already submitted all the documents but still no update its been 3 weeks I need my funds My account is verified
I resubmitted my documents please update my status

What is all this nonsense ?😕 my money is stucked in your platform for weeks now, I've chatted you through in app, email and Facebook still you no reply nor unhold my account.
Please Don't even ask me to send message to you through the app cuz I've done that several times but I'm yet to get a single response from you. This is my ticket no OC-220719-LEZE
This is actually nonsense.
I advise everyone to run away from this platform b4 they got scammed by this useless app team called fasterpay 😥😔
It's been two days since when I've replied to your message but you're to respond again why are you like this please?
Pls answer me the cards I used are virtual cards.

Fasterpay I am yet to get a feedback from you regarding my funds. I am yet to be top up since two weeks. I have opened ticket more than thrice and still not even one response from your poor customer service. This is really bad. My email is ukuedoghotsolaye@gmail... Please look into this today else I will be giving you 1 star everyday that passes here till I get my refunds thank you

I made a withdrawal to my bank card. Transaction number: SM-220712-5A38 12.07.2022. The funds have never been credited to my bank account. Support does not respond to any requests.

You guys keep getting slower dau by day, o made s transfer since Monday and it has not even been processed yet, what's going on with you people, no response from support on Facebook anymore