They were closed when I purchased my products but they here was no reference on the web. Then once they reopened it took another 3 weeks until my purchase arrived even though I selected the fast sh... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Gutes ersatzteil so war es mir möglich meinen Vespa Sitz zu retten und nicht wegzuwerfen. Der Verkauf und Versand war auch Super würde immer wieder bei dem Händler einkaufen.
It was my second purchase, No problems, good service. Also, the price of the Item bought was lower in comparison to other online stores that sell the same part.
The part was sent exactly as described, dispatching pretty quickly (DHL were another matter, I will use NL post in future) but the part arrived and was exactly as described no surprises no fuss. A day... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Falan Parts is a Vespa specified parts webshop. We ship worldwide with an availability of more than 50.000 Vespa parts. We have a wide variety of parts, from unique brands to mainstream Piaggio parts.
Kontaktoplysninger
4,3
Fremragende
404 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 41 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
fast delivery!perfect customer support!
12. februar 2026
Not a good Experience
I dont usually give reviews but as you are so persistant in having to want one here it is. It just took far too long, i didnt get what i ordered (mistakes do happen) dont have a problem with that. Instead of a Rack from Moto nostra , i was sent one fron FA Italia. Sent it back to get it changed no problen at all. I was then told they come from the same Factory and that the only differnece would be, the one has FA Italia Sticker on it and the other doesnt. Well all this took about 1 Month but then recieved my Rack from Moto Nostra. Well happy!! This was about three weeks ago. I put the Rack on yesterday just to find out that its rusting at the joints allready. Im bot judging Falanparts on that, but the quality is very poor. I could get it swapped, but i dont think the quality will be any different. So there you have my "experience"
2. februar 2026
Besvarelse fra falanparts.com
Dear Glen,
Thank you for your review.
We are sorry to hear that you are unhappy with your order and have left a one-star review.
Our goal is always to help our customers as best as we can. When you messaged us about receiving the wrong part, we told you the parts should be identical, except that one has a logo and the other doesn't (you got the one with a logo by accident).
But that it would be no issue at all to change this free of charge, since after all, it's our fault for sending the wrong one to you! From what we can see, it took a bit longer with DPD to get the package to you, which, sadly, we could not do much about...
However, in the end, you got the part that you had ordered with zero extra costs, and from what we can see, with very normal communication between both of us :)
We are surprised that you have left this one-star review despite our help with no real issues other than it taking a bit longer.
As for the rack rusting at the joints. You have never contacted us about this, so we were unaware of this until you placed this review. A normal customer would contact us if something is wrong with a part, and we would happily send you a new one, since Moto Nostra would cover the cost of a new part, as what you are describing sounds like a product defect to us.
We have contacted you about this after you placed the review. But from the looks of it, you are not looking to get the part replaced with a new one. We hope you do still contact us about the part, as we find it important that you are satisfied with it, and regret not contacting us after a couple of weeks :(
We hope to see you back soon, despite your feelings towards us.
Best regards,
Team Falan Parts
Products as described,good packaging…
Products as described,good packaging and fast shipping!!
I would buy again
2. februar 2026
Besvarelse fra falanparts.com
Dear Alex,
Thank you for your review. We are happy that you like the mirrors and shipping :)
We wish you all the best with the mirrors.
Best regards,
Team Falan Parts
Professional team.
22. januar 2026
Besvarelse fra falanparts.com
Dear Denis,
Thank you for your review.
That is how we like to hear it :) We hope to see you back again soon.
Best regards,
Team Falan Parts
Happy
They have a good selection of quality parts for my scooters. Postage is timely and items are always well packaged.
30. januar 2026
Besvarelse fra falanparts.com
Dear Damian,
Thank you for your review.
We are glad that you like the parts and the packaging, as we take a lot of care in both of them :)
We hope you will enjoy the parts, and look forward to seeing you again soon.
Best regards,
Team Falan Parts
Super exeperience...very fast
30. januar 2026
Besvarelse fra falanparts.com
Dear Ivica,
Thank you very much for the review. It means a lot to us!
We hope you are enjoying the nice selection of parts :) And we look forward to seeing you again soon.
Best regards,
Team Falan Parts
Service That Builds Trust
My experience with Falan turned out to be excellent. Whenever any situation arose, the team responded responsibly and consistently showed a willingness to help.
The quality of the product exceeded my expectations, and customer service was attentive and efficient. It is clear that this is a serious company that stands behind what it sells.
Highly recommended.
26. januar 2026
Besvarelse fra falanparts.com
Dear Cesar,
Thank you very much for the detailed review.
That is how we like to see it :) And enjoy your amazing 1O1 Factory rims! For sure, the only one in the country with that setup.
We wish you all the best.
Best regards,
Team Falan Parts
Not receiving my package and kept on…
Not receiving my package and kept on asking but the package got lost and never receiving the color that I've ordered...
No compensation yet! I've ordered it in the beginning of December and it's February now...I've got a message of finding the package in the mid January then I've kept on asking for re-shipping it but the color I've ordered became unavailable and I still can't drive my Vespa with my friends....I've even paid DHL express shipping and what is
wrong with you? You finally said to ship the item but it's taking too much time!!
You better do something to make up for the loss!
12. januar 2026
Top Service and Quality Parts
From the initial consultation to the final packaging, everything was simply excellent!
Falan Parts offers a wide range of brands that are hard to find elsewhere, and many of them are available directly from stock.
The support via email and WhatsApp was knowledgeable, responsive, and extremely friendly. The ordered parts were shipped promptly and carefully packaged, arriving in perfect condition.
I am genuinely impressed with Falan Parts and can highly recommend this shop without any hesitation.
19. december 2025
The item took forever to get to me and…
The item took forever to get to me and never was I updated about the delivery. When it finally arrived, the box was wet, ripped, smashed and soggy, luckily it was rubber hoses. Communication would be nice and the delivery box was an embarrassment.
2. januar 2026
Besvarelse fra falanparts.com
Dear Fregoso,
Thank you for the review.
The delivery took 3-4 weeks because that was the shipment option you chose. You could have selected an Express service if you wanted the parts fast :) As the website clearly stated, you had two options: either wait 2-4 weeks or 2-3 working days. A cheaper shipment option saying 2-4 weeks indeed means it will take this long.
From what we can see, you were sent an email with the tracking information as soon as the package shipped out.
As for PostNL and USPS not giving much udpates in the tracking system. Sadly, that is something we can not do anything about, as that is what it means when you select a cheap shipment option. DHL Express, for example, would update you with every single scan they make.
And sadly, despite us using expensive double layered boxed, the postal companies decided to drain your package in a pool by the looks of it :( Luckly the parts are indeed meant to be wet (coolant hoses). But if anything had been damaged, we would have happily sent you a new package free of charge.
We hope to see you back again soon. And please remember to select an Express shipment option if you do not wish to wait this long.
Best regards,
Team Falan Parts
Responsive when I had questions
11. december 2025
Alles bestens – gerne wieder
Sehr netter Kontakt und ein wirklich schneller Versand. Die Ware kam in einwandfreiem Zustand bei mir an. Ich bin absolut zufrieden mit dem Service!
10. december 2025
Superr obchod tovar dorazil presne ako…
Superr obchod tovar dorazil presne ako som si objednal napriek velkej dialke dorucenia vsetko prebehlo super
11. december 2025
<3very very nice
20. november 2025
Rücksendung war sehr einfach und Geld…
Rücksendung war sehr einfach und Geld wurde umgehend zurückgezahlt
10. november 2025
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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