This is our second order from Eze. The mattress itself is really great and good value for money. The delivery service this time was not so great. We paid for the VIP service and while the team removed... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Mattress is great, delivery was in the time frame. Probably a good idea to get the delivery company to improve their communication platforms, one minute the offices are closed next minute an agent is... Se mere
Virksomheden har svaret
The mattress is just what we were looking for - top quality materials, spring base and foam above it. The £50 “VIP” delivery option worked perfectly for us because the couriers carried the mattres... Se mere
Virksomheden har svaret
From the get go I can’t praise the staff at Eze Mattress enough as there was a mix up with the delivery. It was promptly rearranged. The mattress is fantastic and such an affordable price as well. Whi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Transform your sleep with our award-winning hybrid mattresses, voted Which? Best Buy Mattress for four consecutive years. Our hybrid mattresses, also known as combination mattresses, combine the benefits of memory foam, pocket springs, and gel infusion for the ultimate night’s sleep - perfect for all types of sleepers. We offer four types of mattresses that can suit every type of sleeper, no matter your budget. Our eze hybrid max mattress is medium tenson mattress and features two memory foam layers and 2000 pocket springs. It’s the best choice for those who prefer the best levels of support and pressure relief for uninterrupted sleep. Our eze hybrid ultra mattress is best for those who would like a softer mattress, while still delivering support and breathability. It features four levels of memory foam but has 800 pocket springs instead. For those who want a gel-infused memory foam mattress, you can’t go wrong with our Cooleze™ range. Our Cooleze hybrid deluxe mattress provides medium firmness, 1000 pocket springs, a memory foam layer, and a gel-infused memory foam layer for superior temperature regulation. Finally, our most affordable mattress, the Cooleze Hybrid Original, has 600 pocket springs with the same layers as our hybrid deluxe. 10 year guarantee. Free next day UK Delivery or 5-7 days with mattress disposal service. Free 14 day returns. Pay monthly with Dividebuy 0% Finance. No Credit Check. Buy now pay later with Klarna.
Awarded Which? Best Buy Pocket Sprung Mattress 2024 & 2025
Skrevet af virksomheden
- The eze™ Hybrid Ultra mattress has been awarded as the Bestselling Pocket Sprung Mattress by Which? Best Buy, April 2024 & 2025. Here is what Which? had to say; "A Top-class Mattress, It’s not often we find bold claims that actually stand up in our tests, but the eze™ Hybrid Ultra is supportive, durable and breathable, which means you’re onto a winner for a decent night’s sleep with this mattress. It’s one of our highest scoring Best Buy pocket sprung mattresses".
- Cooleze™ Hybrid Original Mattress
- A Which? Great Value Mattress June 2025- Here is what Which? had to say; "If you’re after a mattress that’s cool to lie on and breathable, then this is worth a look. It’s supportive, long-lasting and won’t sag or soften" -Good overall body support -Feels cool to lie on -Breathable -Excellent durability
10 Year Guarantee
All eze™ Mattresses come with a 10-year warranty as standard, so you’re guaranteed to get a decade of great sleep. This warranty is valid from the date that you receive your new eze™ Mattress and is valid for the first 10 years of use. See website for details.
Kontaktoplysninger
HEAD OFFICE MOORHEAD HOUSE MOORHEAD WAY BRAMLEY, S66 1YY, ROTHERHAM, Storbritannien
- 03303112133
- info@ezemattress.com
- ezemattress.com
Spring Sale
Be aware
Asking for a review before you've had a chance to get a night's sleep in on the mattress is a bit premature, but the mattress seems fine if harder than expected - it's so substantial I doubt we will ever be able to get it back out of that room unless the vacuum machine that packed it in the first place is loaned to us!
I did have an issue with the delivery, having paid extra to have it delivered to the bedroom and all packaging taken away along with the old mattress, the delivery company said unpacking wasn't part of the order, leaving me the difficult job of unrolling and unwrapping on my own and with reams of plastic to dispose of. Be aware
11. marts 2025
Besvarelse fra eze Mattress
Hello Mrs Sethi,
Thank you for leaving us your valued feedback.
The first review we send is just the service review, the product review follows in another 2 weeks time.
Your new mattress will start to soften in around 4-6 weeks this will give enough time for the settlement of the mattress and the mattress to adjust to your body shape. It can take up to 6 weeks for your mattress to fully adjust.
Mattress disposal and room of choice was included with your order, so we will contact our courier straight away and get more information as to what happened with your delivery. We will reach out to you over email once we have had a response and issue a partial refund for this service if necessary, but we were not informed of this at the time of delivery.
We are sorry to hear you had to do this yourself and apologise of behalf of our courier for their lack of service. We are disappointed to read your review and we will do our best to rectify this for you.
eze™ Mattress Team.
*Update 10.4.25
Hello Mrs Sethi,
We have followed up with our courier and emailed you the outcome. We have refunded you accordingly for the services which were not carried out at your property.
Kind Regards,
eze™ Mattress Team.
Courier service are cowboys
Their courier service not just unhelpful but their driver put my neighbours in danger with his driving.
When l called to report this, l was told politely that they thanked me for my complaint and that it would be filed.
17. marts 2025
Besvarelse fra eze Mattress
Hello John,
Thank you for taking your time to leave us your feedback. Your complaint was escalated to our courier partners who have been in direct contact with your regarding your complaint.
We hope you are enjoying your new eze™ Mattress. Thank you for shopping with us. eze™ Mattress Team.
Besvarelse fra eze Mattress
Thank you Fiona for leaving us positive feedback. We're very happy to read you had a good experience ordering with us and had a quick delivery. We hope you are enjoying sleeping on your new mattress. Thank you for shopping with us. eze™ Mattress Team.
The mattress was supposed to arrive in…
The mattress was supposed to arrive in seven days, but it did so in three, which was fantastic. The packaging had wheels that let us transport it to the desired spot. Although it takes two people to lift. Overnight, it inflated completely. I've had some excellent sleep scores since using the Eze mattress, it's medium temperature (not cool) under the body. Having had a Happy Mattress which i thought was ok, I would absolutely buy another Eze if I had to.
13. marts 2025
Besvarelse fra eze Mattress
Thank you for taking the time to leave us a 5* review based on your experience ordering with us. We're very happy to read you received your order earlier than expected and that you are sleeping well on your new eze™ Mattress. Thank you very much for shopping with us, eze™ Mattress Team.
Besvarelse fra eze Mattress
Thank you Norman, for taking the time to leave us a 5* review based on your experience ordering with us. We're very happy to read you found our team helpful, you had a good delivery and are enjoying your new mattress. Thank you very much for shopping with us. eze™ Mattress Team.
Besvarelse fra eze Mattress
Thank you John for leaving us a positive 5* review. We're very happy to read your feedback on your new eze™ Mattress. We hope you recommend us to your family and friends. Thank you very much for shopping with us, eze™ Mattress Team.
Mattress came on time friendly delivery…
Mattress came on time friendly delivery person easy to unpack and it feels like I am sleeping on a cloud
10. marts 2025
Besvarelse fra eze Mattress
Thank you Red for leaving us a positive review based on shopping with us. We're delighted to hear that you were happy with your delivery and that you love your new eze™ Hybrid Ultra Mattress and you feel like you're sleeping on a cloud! Thank you very much for shopping with us. eze™ Mattress Team.
Recommend this fantastic mattress
Recommend this fantastic mattress , it is so comfortable, not too soft , not too firm , just cosy and comfy, we love it, it’s so easy to move around on, and I do not notice my partner moving either. I used to ache when getting out of bed in our last memory foam mattress, but know with springs and memory foam , no more aches , it’s just great !
Definitely can see why it is a Which Best Buy!
Only moan you really need to change your Delivery Company.
Box was battered, came in without taking shoes off, and then tried to leave the mattress downstairs, when I had paid for them to unwrap and place it on the bed.
Other than than that perfect nights sleep now , thank you
5. marts 2025
Besvarelse fra eze Mattress
Hello Nina, thank you for taking the time to leave us a positive review based on your experience shopping with us. We are very happy to hear you love your new mattress and have lots of positive comments. We are aware of your complaint with our couriers and have passed this on for them to investigate how their delivery team handled your delivery. We can again, only apologise on their behalf. eze™ Mattress Team.
Mattress is fantastic very comfortable
Mattress is fantastic, very comfortable and we are thoroughly enjoying sleeping on it. However the delivery team failed to properly unpack and remove the old mattress so this was disappointing. However on contacting Eze mattresses to report this they were very helpful and refunded the unpacking service I had paid for.
27. februar 2025
Besvarelse fra eze Mattress
Hello Caroline, thank you for taking the time to leave us a positive review based on your experience shopping with us. We are delighted to hear you are loving your new eze™ Mattress. We are very sorry about the experience you encountered with our couriers, but are happy to hear our customer service team were helpful in dealing with your complaint. eze™ Mattress Team.
Great mattress
Good all round shopping experience. Recommended by 'Which' as 'best buy' and a great price. Delivery spot on time, kept informed on timing too.
Most importantly, fantastic mattress! Just right, great balance of support and softness.
We would definitely recommend.
18. februar 2025
Besvarelse fra eze Mattress
Hello Linda, thank you very much for taking the time to leave us your positive feedback on ordering with us. We are very happy to hear that you love you new mattress and that you would recommend us. Thank you for shopping with us. eze™ Mattress Team.
Great company, great product
The whole process from ordering to delivery was easy, smooth and speedy!
Communication was good.
Really helpful to have wheels on the box it came in.
The mattress is unbelievably heavy and took 3 of us to get it upstairs, unwrapped and then on the bed!
It's only been 10 days and I'm still getting used to the mattress, although I will say, it is very comfy.
Definitely more firm than soft, but springs give it some bounce!
17. februar 2025
Besvarelse fra eze Mattress
Hello Claire, thank you very much for taking the time to leave us a positive review. We are delighted to hear that you found our order process eze™😉 and that you are finding your new mattress comfy. Thank you for shopping with us. eze™ Mattress Team.
A good quality mattress
A good quality mattress. Heavy to manouvre upstairs into the bedroom without help.
13. februar 2025
Besvarelse fra eze Mattress
Hello David, thank you for taking the time to leave us a positive review. We are delighted to hear that you are happy with your new mattress. We appreciate some people may struggle with our boxes, so we have a range of delivery options to choose from at checkout. Thank you for shopping with us. eze™ Mattress Team.
Not impressed with the two delivery…
Not impressed with the two delivery staff. They didn't respect our property and walked into the hallway with muddy shoes on.
27. januar 2025
Besvarelse fra eze Mattress
Hello Colin, thank you for leaving us a review. We are disappointed to hear about your delivery experience with our courier. On their behalf, we apologise for the inconvenience caused and we will escalate this with them. eze™ Mattress Team.
Nice product as recommended by Which?
11. februar 2025
Besvarelse fra eze Mattress
Thank you for taking the time to leave us positive feedback based on your experience shopping with us. We hope you are enjoying your new mattress. eze™ Mattress Team.
Best sleep ever!
Delivered in a wheelie box on time. Easy to follow instructions. Really comfortable mattress - best sleep ever!
10. februar 2025
Besvarelse fra eze Mattress
Thank you Diane for taking the time to leave us a positive 5* review. We're very happy to hear you received your delivery on time and found the mattress easy to inflate and you're sleeping well on your new eze™ Mattress. Thank you for shopping with us. eze™ Mattress Team.
Very comfy for sleeping
Order process was not painful. Communication was good. Delivery was excellent. Finally sleeping on my new Eze mattress and I love it. It took some finding but I have also managed to find a mattress protector and sheets that actually fit.
13. februar 2025
Besvarelse fra eze Mattress
Thank you Ashley for leaving us a positive review. We are delighted to hear that you found ordering with us was easy, you experienced fast delivery and you love your eze™ Mattress. Thank you very much for shopping with us. eze™ Mattress Team.
Besvarelse fra eze Mattress
Thank you Joanna for taking the time to leave us a positive 5* review based on your experience ordering with us. We're happy to read you are enjoying your mattress and received good service from us. Thank you for shopping with us. eze™ Mattress Team.
The mattress was delivered efficiently…
The mattress was delivered efficiently and is firm and comfortable to sleep on and can be turned when appropriate with assistance if you are an old lady.
15. januar 2025
Besvarelse fra eze Mattress
Thank you Patricia for taking the time to leave us a positive review based on your experience ordering with us. We're glad to hear you received an efficient delivery and you're finding the mattress comfortable to sleep on. Thank you for shopping with us. eze™ Mattress Team.
Fast delivery
Fast delivery, really easy to setup and o comfortable. I am really enjoying my new mattress.
27. januar 2025
Besvarelse fra eze Mattress
Hello Paul, thank you for taking the time to leave us a 5* review. We're very happy to hear that you had a fast delivery, found your mattress easy to inflate and you're finding it comfortable. eze™ Mattress Team.
From order to delivery was extremely…
From order to delivery was extremely quick and efficient. A query I had was answered quickly too.
9. januar 2025
Besvarelse fra eze Mattress
Thank you Sue for taking the time to leave us a 5* review. We are very happy to hear your feedback and the service you received was quick and efficient from order to delivery. Thank you for shopping with us. eze™ Mattress Team.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.