Eyerim Anmeldelser 

Besvarelse fra Eyerim

For 2 dage siden

Hello,
We’re sorry for the longer waiting time. The model you selected is ordered directly from the manufacturer, and we are currently waiting for their delivery. We understand that waiting can be frustrating and truly appreciate your patience.

We’re hopeful that we’ll receive your glasses soon and be able to dispatch your order shortly. Thank you for bearing with us, and we can’t wait for you to enjoy your new glasses!

Best regards,
Your Eyerim Team

Besvarelse fra Eyerim

29. okt. 2026

Dobar dan,
Puno Vam hvala na odličnoj recenziji i preporukama!

Izuzetno nam je drago čuti da ste zadovoljni naočalama, brzinom dostave i jednostavnim postupkom povrata. Trudimo se pružiti što ugodnije iskustvo kupovine u svakom koraku.

Želimo Vam ugodno nošenje i veselimo se Vašoj idućoj kupovini!

Srdačan pozdrav,
Vaš Eyerim tim

Besvarelse fra Eyerim

29. okt. 2026

Hi,
Thank you so much for the great feedback!

We're super happy to hear that everything went smoothly with your order. Enjoy your new glasses, and we look forward to welcoming you back again soon!

Best regards,
The Eyerim team

Besvarelse fra Eyerim

Opdateret den 29. okt. 2026

Dobar dan,
Puno Vam hvala na divnoj recenziji!

Iznimno nam je drago što smo opravdali Vaše povjerenje i razbili strah kada je u pitanju narudžba sunčanih progresivnih naočala. Vaše zadovoljstvo brzinom izrade i kvalitetom leća naša je najveća nagrada!

Želimo Vam ugodno nošenje, a za sve buduće potrebe stojimo Vam rado na raspolaganju.

Srdačan pozdrav,
Vaš Eyerim tim

Besvarelse fra Eyerim

19. okt. 2026

Hello,

Thank you for your lovely feedback! We’re delighted to hear that your first shopping experience with us was a great one and that your order arrived quickly. We hope you enjoy your new glasses and look forward to welcoming you back to Eyerim! 🥰

Kind regards,
Your Eyerim Team

Besvarelse fra Eyerim

19. okt. 2026

Dobar dan,

Hvala vam na vjernosti i divnim riječima! 😍 Presretni smo što ste svaki put zadovoljni svojim naočalama i brzinom dostave. Hvala vam što nam se uvijek vraćate i što nas preporučujete! 🥰

Srdačan pozdrav,
Vaš Eyerim tim

Besvarelse fra Eyerim

19. okt. 2026

Hello,

Thank you for your feedback! We’re happy to hear that you found the ordering process easy and the shipping quick. We hope you enjoy your new glasses and look forward to seeing you again!

Kind regards,
Your Eyerim Team

Besvarelse fra Eyerim

19. okt. 2026

Dobar dan,

Hvala vam na preporuci i lijepim riječima! Drago nam je što ste zadovoljni našom uslugom. Veselimo se vašoj ponovnoj kupnji!

Srdačan pozdrav,
Vaš Eyerim tim

Besvarelse fra Eyerim

19. okt. 2026

Dobar dan,

Hvala vam na lijepoj recenziji! Drago nam je da ste zadovoljni svojim naočalama. Želimo vam puno lijepih trenutaka s njima i veselimo se vašem ponovnom posjetu!

Srdačan pozdrav,
Vaš Eyerim tim

Besvarelse fra Eyerim

1. okt. 2026

Hello Ivana,
thank you so much for your great review and valuable feedback! ❤️

We are delighted to hear that you are happy with the fast delivery and the quality of your glasses with upgraded lenses. You are absolutely right—higher-tier lens coatings (like superhydrophobic, anti-static, or scratch-resistant layers) make a huge difference in keeping the lenses clean and crystal clear for everyday wear.

We wish you a wonderful day and look forward to welcoming you back for your next pair!

Best regards,
Eyerim team

Besvarelse fra Eyerim

2. sep. 2026

Dear Damir,

Thank you so much for your excellent review and positive feedback! We are thrilled to hear that you were satisfied with our service, prices, and the option to re-use your own frame.

We are sorry to hear that the delivery took a bit longer than expected. While transport times are largely handled by the courier service, we are always working to streamline our process so your order reaches you as quickly as possible.

We hope you enjoy your new glasses and look forward to serving you again in the future!

Best regards,
Eyerim team

Besvarelse fra Eyerim

24. aug. 2026

Hello,

Thank you so much for your kind review! 😊 We’re happy to hear that everything went smoothly and that you were satisfied with your experience. We really appreciate your feedback and hope to welcome you back again soon!

Kind regards,
Eyerim Team

Besvarelse fra Eyerim

21. aug. 2026

Dobar dan,

Žao nam je što sunčane naočale koje ste primili nisu bile u stanju u kojem ste ih očekivali. Svakako bismo voljeli imati priliku pomoći Vam i riješiti problem.

Šteta je što nam se niste javili prije nego što ste ostavili recenziju, jer bismo rado provjerili naočale i pronašli odgovarajuće rješenje. Naš korisnički servis Vam je uvijek na raspolaganju upravo za ovakve situacije.

Ako nam se javite s brojem narudžbe, rado ćemo provjeriti slučaj i pomoći Vam što je prije moguće.

Srdačan pozdrav,
Eyerim tim

Besvarelse fra Eyerim

21. aug. 2026

Hello,

Thank you for your review! 😊 We’re glad to hear that you were happy with the fast delivery. We really appreciate your feedback and hope to welcome you back again soon!

Kind regards,
Eyerim Team

Besvarelse fra Eyerim

21. aug. 2026

Hello,

Thank you for your kind review! 😊 We’re happy to hear that your order arrived on time and that you’re satisfied with the quality of your new glasses.

We truly appreciate your feedback and hope you enjoy your new pair!

Kind regards,
Eyerim Team

Besvarelse fra Eyerim

21. aug. 2026

Dobar dan,

Hvala Vam puno na lijepoj recenziji i preporuci! 😊 Drago nam je da ste zadovoljni svojim iskustvom s nama. Vaše zadovoljstvo nam je najbolja potvrda da smo na pravom putu.

Veselimo se Vašoj sljedećoj kupnji! ❤️

Srdačan pozdrav,
Eyerim tim

Besvarelse fra Eyerim

21. aug. 2026

Dobar dan,

Žao nam je zbog ove situacije i potpuno razumijemo Vaše nezadovoljstvo. Ako je pošiljka u sustavu označena kao dostavljena, a Vi je niste primili, svakako želimo provjeriti što se dogodilo.

Molimo Vas da nam se javite s brojem narudžbe kako bismo mogli provjeriti status pošiljke s dostavnom službom i što prije pronaći rješenje.

Ispričavamo se zbog komplikacija i nadamo se da ćemo situaciju uskoro riješiti na Vaše zadovoljstvo.

Srdačan pozdrav,
Eyerim tim

Besvarelse fra Eyerim

21. aug. 2026

Hello,

We’re very sorry that you did not receive a reply to your email. It’s possible that your message was unfortunately lost or did not reach the correct inbox, and we sincerely apologise for that.

If the sunglasses are not suitable for you or you believe there may be a defect with the lenses, we would be happy to take a closer look at the issue. You can submit a warranty claim through our website, and our team will review the sunglasses and the reported problem to find the best possible solution.

You do not need to worry about the original packaging when submitting the claim. We’re sorry again that you had difficulty reaching us, and we hope we’ll have the opportunity to resolve this for you.

Kind regards,
Eyerim Team