I received my new glasses yesterday. I love-love-love them! Also, my correction prescription is exact, I see perfectly! They also came well packaged, on time, and although I was hesitant to order onl... Se mere
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Se, hvad kunderne siger
Няколко пъти съм поръчвал от сайта слънчеви очила, както и рамки за диоптрични очила и винаги съм бил 100% доволен от конкурентните цени и цялостното обслужване, което съм получавал. Този път реших за... Se mere
Virksomheden har svaret
I absolutely do NOT recommend this shop! I placed my order on September 27, and today is October 14, and I still haven’t received my glasses! The website contains misleading information... stating i... Se mere
Virksomheden har svaret
I am very pleased with my purchase. I got high quality glasses and premium customer service from eyerim.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Eyerim е сертифициран онлайн оптичен магазин, който предлага един от най-големите избори на слънчеви, диоптрични и спортни очила от световноизвестни марки. И това не е всичко – eyerim има и собствена марка, eyerim collection, която предлага качествени очила на ненадминати цени. Благодарение на възможността за виртуално пробване чрез уеб камера и 30-дневното право на връщане, eyerim е идеалното място за покупка на нови очила – онлайн, лесно и удобно.
Kontaktoplysninger
Bulgarien
- kontakt@eyerim.bg
- eyerim.bg
4,0
God
26 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
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Very good super
26. oktober 2026
Besvarelse fra Eyerim
Good day,
Thank you for your kind words! We’re happy to hear that you had a great experience with us. Your feedback means a lot, and we hope to see you again soon!
Best regards,
Your Eyerim Team
Besvarelse fra Eyerim
Hello,
Thank you so much for your lovely feedback! We’re happy to hear you had a great experience with us. Hope to see you again soon! 😊
Best regards,
Your Eyerim Team
Amazing
I received my new glasses yesterday. I love-love-love them! Also, my correction prescription is exact, I see perfectly! They also came well packaged, on time, and although I was hesitant to order online prescription glasses, I can say I was wrong - this was an amazing experience!
27. oktober 2026
Besvarelse fra Eyerim
Hello,
Wow, thank you so much for such wonderful feedback! ❤️ We’re absolutely thrilled to hear how much you love your new glasses and that the prescription is just right. It’s especially rewarding to know that we could make your first experience ordering prescription glasses online such a positive one.
We’re also happy that everything arrived safely, well packaged and on time. Enjoy your new glasses, and thank you for placing your trust in us! 😊
Best regards,
Your Eyerim Team
Днес е 6.11
Днес е 6.11, поръчката ми е от 26.10, срока на доставка е 6-8 работни дни, още не съм получила нищо
26. oktober 2026
Besvarelse fra Eyerim
Здравейте,
Благодарим Ви, че споделихте своя опит с нас. Проверихме поръчката Ви и виждаме, че тя е била успешно доставена на 7.11., само ден след като сте оставили отзива си.
Искрено се извиняваме за забавянето и за неудобството, което то Ви е причинило. Разбираме колко е неприятно да очаквате своята поръчка по-дълго от предвиденото и оценяваме търпението Ви.
Надяваме се, че новите Ви очила вече са при Вас и че сте доволни от покупката си! Пожелаваме Ви да им се наслаждавате дълго време! 😊
С уважение,
Екипът на Eyerim
I am very pleased with my purchase
I am very pleased with my purchase. I got high quality glasses and premium customer service from eyerim.
28. oktober 2026
Besvarelse fra Eyerim
Hello,
Thank you for your lovely feedback! We’re delighted to hear that you’re happy with your new glasses and the service you received. Your satisfaction means a lot to us, and we hope you enjoy your new pair! 😊
Best regards,
Your Eyerim Team
There was an item which wasn’t sent!
27. oktober 2026
Besvarelse fra Eyerim
Hello,
We’re sorry if one of the items was accidentally missing from your package. We sincerely apologize for the inconvenience. Please feel free to contact our customer service team, and we’ll be more than happy to look into this and help you find a suitable solution.
Best regards,
Your Eyerim Team
I think the glasses are not original…
I think the glasses are not original but they are definitely very high quality
25. oktober 2026
Besvarelse fra Eyerim
Hello,
Thank you for sharing your feedback. We’re sorry to hear that you have doubts about the authenticity of your glasses. We would like to reassure you that all our products are 100% genuine and sourced directly from official manufacturers.
We’re glad to hear that you are happy with the quality of your glasses, and we hope you’ll enjoy wearing them!
Best regards,
Your Eyerim Team
Besvarelse fra Eyerim
Hello,
Thank you for your feedback! We’re sorry the delivery took a little longer than expected, but we’re glad to hear that everything else was okay. We appreciate your patience and hope to welcome you back to Eyerim soon!
Kind regards,
Your Eyerim Team
I absolutely do NOT recommend
I absolutely do NOT recommend this shop! I placed my order on September 27, and today is October 14, and I still haven’t received my glasses! The website contains misleading information... stating in one place that delivery takes 5 days and elsewhere that orders are dispatched on the next business day. Nothing could be further from the truth. I emailed their customer support, who replied quickly but were completely unhelpful, simply copying and pasting the order status.
DO NOT ORDER FROM THIS SHOP!!!
27. september 2026
Besvarelse fra Eyerim
Dear Dimitria,
We are sorry that your experience has not met your expectations. We would, however, like to clarify a few points regarding the delivery times mentioned in your review.
There is no misleading information on our website. The next-business-day dispatch information applies to orders for frames without prescription lenses. Prescription glasses require additional production time, as the lenses must be manufactured and fitted into the selected frames. This process naturally takes longer than preparing a standard frame-only order.
The estimated delivery timeframe for your order was communicated transparently before purchase and was also included in your order confirmation email. Your glasses were dispatched last Monday, on the 11th working day after your order was placed.
We understand that waiting longer than expected can be frustrating. Once a parcel has been handed over to the carrier, however, delivery times may vary, and we have limited influence over the transportation process.
We currently expect your parcel to arrive any day now. Your second order, which was also dispatched last week, should arrive shortly as well.
We sincerely regret the inconvenience caused by the delay and hope you will receive both orders very soon. We also hope this clarifies the difference between the dispatch time for standard frame-only orders and the additional production time required for prescription glasses.
Kind regards,
Your Eyerim Team
100% удовлеворен от поръчката
Няколко пъти съм поръчвал от сайта слънчеви очила, както и рамки за диоптрични очила и винаги съм бил 100% доволен от конкурентните цени и цялостното обслужване, което съм получавал. Този път реших заедно с рамка, да поръчам и диоптрични стъкла. Аз ползвам прогресивни стъкла и честно казано бях малко скептичен при поръчката, но се оказаха по- добри от очакваното, на доста конкурентна цена. Много съм доволен и горещо препоръчвам сайта!
27. september 2026
Besvarelse fra Eyerim
Здравейте,
Благодарим Ви за доверието и за прекрасния отзив! Радваме се, че отново сте доволни от цените и обслужването ни, а още повече, че прогресивните стъкла са надминали очакванията Ви. Благодарим Ви за горещата препоръка и Ви очакваме отново с удоволствие!
С уважение,
Екипът на Eyerim
Besvarelse fra Eyerim
Здравейте,
Благодарим Ви от сърце за прекрасния отзив! Радваме се, че сте доволни от очилата и качеството на изработката. Благодарим Ви за доверието и Ви очакваме отново с удоволствие!
С уважение,
Екипът на Eyerim
Besvarelse fra Eyerim
Hello,
Thank you for your great feedback! We’re happy to hear that you’re satisfied with our products, prices, and delivery. We truly appreciate your support and hope to see you again soon!
Best regards,
Your Eyerim Team
Bad customer service when there is a problem with a order
The site offers great prices and big catalogue of sunglasses. My order had a problem with the courier service (they probably lost it in transit). When I notified the shop (2 weeks after order) that there is a problem and delay with my order, they took no action. I notified them again 1 month after the order, demanding they send me a new pair of sunglasses that I already have bought. They refused, cancelled the order and told me to buy again. The price is now higher for my pair of sunglasses. They offered no solution, no compensation, wasted my time and money. A good company would have reacted differently and with care for their customers.
6. september 2026
Besvarelse fra Eyerim
Dear Martin,
Thank you for sharing your feedback. We are truly sorry for the frustration and inconvenience caused by the delivery complications with your initial order.
While issues during transit with courier services are unfortunately out of our direct control, we completely understand your frustration regarding the delay. As soon as you notified us about the issue, our team actively worked to resolve the situation as quickly as possible.
We are very glad that, despite this initial hiccup, we were able to reach a resolution together and that you accepted our offered compensation to place a new order. Your new sunglasses were shipped yesterday, and we hope they arrive safely and quickly!
We sincerely hope you will be delighted with your new eyewear, and if everything goes smoothly with this delivery, we would be truly grateful if you might consider re-evaluating your review.
Thank you for your patience and understanding. ❤️
Best regards,
Eyerim team
everything is perfect
29. september 2026
Besvarelse fra Eyerim
Hello,
Thank you so much for your wonderful review!
We are delighted to hear that everything was perfect with your order. Your satisfaction is the best reward for our team.
We hope you enjoy your new glasses and look forward to welcoming you back again soon!
Best regards,
Eyerim team
Besvarelse fra Eyerim
Hello,
Thank you so much for your review and recommendation!
We are thrilled to hear that you experienced fast, accurate, and user-friendly service with us. Providing a seamless experience is what we strive for every day.
We hope you enjoy your new glasses and look forward to your next visit!
Best regards,
Eyerim team
Много съм доволна от всичко
Много съм доволна от всичко. Очилата дойдоха опаковани не разпечатвани, което ми направи много добро впечатление. Със сигурност пак ще поръчам от тях.
25. september 2026
Besvarelse fra Eyerim
Здравейте,
Благодарим Ви много за страхотния отзив и споделеното доверие! ❤️
Изключително много се радваме, че сте останали доволни от всичко и че внимателното отношение към пратката Ви е направило толкова добро впечатление.
Желаем Ви със здраве и удоволствие да носите новите си очила и с нетърпение ще очакваме следващата Ви поръчка!
С поздрави,
Екипът на Eyerim
Besvarelse fra Eyerim
Здравейте,
Благодарим Ви много за чудесния отзив и оценката!
Изключително много се радваме, че сте доволни от коректното ни отношение и бързата доставка. За нас е удоволствие да Ви обслужваме и ще се радваме да Ви посрещнем отново!
С поздрави,
Екипът на Eyerim
They have the best prices for designer…
They have the best prices for designer sunglasses and a fast delivery
5. september 2026
Besvarelse fra Eyerim
Hello,
Thank you so much for the great review! ❤️
We’re thrilled to hear that you enjoyed our prices on designer sunglasses and were impressed by our fast delivery. Providing authentic, high-quality eyewear quickly and at the best value is what we’re all about.
Enjoy your new shades, and we look forward to welcoming you back again soon!
Best regards,
Eyerim team
Малко бавна доставка
Малко бавна доставка, но всичко друго е перфектно!
13. september 2026
Uopfordret anmeldelse
Besvarelse fra Eyerim
Здравейте,
Благодарим Ви за отзива и за положителната обратна връзка! Радваме се, че сте останали доволни от всичко останало. Съжаляваме, че доставката е отнела малко повече време. Ще работим върху това, за да бъде доставката по-бърза при следващата Ви поръчка. Благодарим Ви за търпението и разбирането! 😊
С уважение,
Вашият екип на Eyerim
Perfect!!!
3. september 2026
Besvarelse fra Eyerim
Hello,
Thank you so much for your wonderful review! We’re delighted to hear that you had a great experience with us. Your satisfaction means a lot to our team. 😊
Best regards,
Your Eyerim team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.