ExitLag Anmeldelser 385

I was auto-charged $7.50 for a subscription I did not intend to renew. As a student, that money mattered. I noticed the charge immediately and reached out through email, Discord, and live chat — only to be told that because it was an autopay, a refund wasn’t possible under any circumstances.

Even though I acted in good faith and requested support within minutes, ExitLag’s team refused to help, hiding behind rigid terms with no room for exception or common sense. The support agent was polite but powerless — even escalating the issue wasn’t guaranteed to go anywhere.

I asked for an exception or at least human review, but was repeatedly told there’s “no option” to refund autopay renewals. This shows a clear lack of flexibility and empathy toward genuine users who make simple mistakes.

If you’re going to use ExitLag, be extremely careful with the autopay system. You won’t get a second chance — even if you act right away.

I had a very disappointing experience with this service. For some reason, using the program caused my ping to spike to over 300ms, while turning it off immediately brought it back down to around 5ms. Based on this, I can't recommend the service.

it's useless and not effective there's only a few server avaible mostly in germany , use cloudflare warp it's free and it does reduce your latnecy

I submitted a partnership application to ExitLag in June 2025, and as per their own communication, I was supposed to receive a response within 15 business days. It’s now July 1st well past that window and I’ve heard absolutely nothing back.

When I contacted their support via live chat, a team member named Vini instructed me to email at their partnership mail, assuring a response within 3 days. Again, no reply.

Frustrated, I reached out through ExitLag’s official Discord server and explained the entire situation. The staff member Croft responded with a copy-paste template, directing me back to the website’s ticket system something I had already used multiple times with no result. I explained this clearly, yet the issue was brushed off.

I tried using their website chat again, and this time Samwhite told me to re-fill the partnership form in mid-July and wait another 15 business days basically invalidating everything I had been told up to this point. Worse, in the middle of explaining the full issue, Samwhite abruptly closed the chat without addressing the full concern.

I then updated the support ticket with a clear explanation and mentioned that support was prematurely ending conversations without resolving anything. Shortly after, Croft closed my support ticket entirely without any resolution or acknowledgment.

To make matters worse, I was banned from the ExitLag Discord server without any reason. I wasn’t spamming, being disrespectful, or breaking any rules I was just asking for accountability. This is unacceptable behaviour from a supposedly professional company.

What makes this all the more disappointing is that I had already shared creator data involving over 100 gaming creators for potential collaboration. And this is how they choose to treat someone genuinely trying to build a partnership?

If there was an option to give a negative rating on Trustpilot, I would.

Summary:

* Ignored multiple support tickets and emails
* Gave contradictory and unhelpful responses
* Closed chats and tickets without resolution
* Banned from Discord for simply following up
* Disrespectful and dismissive support experience

Verdict: Extremely poor support culture, no accountability, and not a company that keeps its word. Would not recommend pursuing any partnership or creator relationship with ExitLag.

Unfortunately, Trustpilot doesn’t allow links or screenshots otherwise, I would have shared the full chat and ticket transcript.

I tried the 30 day free trial from the discord offer, and it was not even worth using for free. This genuinely did not help with lag or latency when gaming. In fact it felt like it was just another thing taking up power, reducing the claimed effectiveness. WOULD NOT pay for this. Stay far away from this.

While using ExitLag I started experiencing FPS drops which makes games unplayable. It definitely improved my experience when I uninstalled that.

Just redeemed the free month of ExitLag from Discord Nitro. I used it for Valorant and it worked very well for me. I live far enough from any Valorant server in my part of the world that the best ping I could get to the nearest one is 50-60. It’s been this way for years and despite having decent internet I would also experience lag frequently enough. Turned on ExitLag and my ping was down to 20-30 with no lag. I’d be interested in paying for it in the future however reading some of the other reviews about their scummy billing practices makes me rethink that. I’m interested in having full month-to-month control because I play Valorant in spells and I wouldn’t use it for any other game. Would even be willing to pay a higher monthly price for that privilege than that of a multi-month term, but now I’m actually just worried that they somehow have me locked in for a recurring payment via my account’s connection to Discord. This company needs to do the right thing and modify its billing practices - you’re actually scaring an interested potential customer away.

Actually made my ping worse, kept disconnecting me from CS2 matches, and the software felt cheaply made with AI generated images

ExitLag is committing borderline fraud. I bought 1 month of it, and cancelled it - which should have cancelled my entire subscription. I received an email that said I would not incur any future charges, and I can get the service for 30d and be done with it. A month later, I got charged again. I made support ticket, and the agent who replied was very unprofessional and told me I resubscribed the SAME MINUTE I cancelled, and showed some log to prove it. I replied that it was obviously impossible for me to cancel my subscription and immediately reactivate it within the same minute, to which they have fully ignored me for 2 days.

Their service is a sham, although I was stupid enough to buy it so I am not leaving the bad review because of that. If you search up online, many people have the same experience of getting double charged for months on end - especially those who don’t check their banking statements.

This cannot be legal and is pretty much fraud, it’s insane that they have gotten away with it for this long. Unreal.

Pros: (10 Months in Annual service Contract)
it helps with lags
Has a Varity of games it boost.
Has good system features to help boost game and system.

Cons:
- Customer support not 24/7
-may Betray trust.
- they seem to think they can take money when they want,rather than the Annual date assigned by invoice which both parties seemingly agreed on.
-They cancel your subscription if you do not have an active card on it (which allows them to do the action above)

I might look for another organization because if i can't trust you to follow a contract that you Made..how can i give you access to my funds?

Tech support Helped best he could to my knowledge good job I say.

Predatory auto renewal that charges you before your subscription expires to prevent you from cancelling. Support refuses to refund and the second charge is more than the initial one

Did improve my ping some 20-25 ms from 60 some to 44 ish. The game in question however rainbow six siege x is now crashing continuously to the point that I can't even play the game anymore.

Exitlag is a gamechanger, ping went from 30 - 10. Game is way quicker and smoother now. Absolutely worth trying out!

got 30 day free trial from discord and i tried it out, one of the worst products ive ever tried, wouldnt be surprised if it was a virus, my windows explorer is now broken, cant even open folders

when i first used it it made my computer stay in the load up screen for hours before letting me in, and even now i finally managed to install it i still get buggy settings, and my internet is 25% slower now

worst lag tweak product ever, i would recommend not using any

even when i contacted support (made a ticket with their discord) i was told to contact microsoft?? as it was a windows problem?? bro my computer has never recovered

im considering just factory reseting at this point

only makes u lag. lost a ranked match because of the lag. thanks.

GUS is amazingly wonderful during our conversation. He was able to address everything and he did it swiftly. That's one trait of CS that we consumer would like to have.

Did not gave a solution, just left and closed the ticket

O gus é bem claro e educado, muito bom atendimento