Great items and good value. Arrived well packaged. Only issue was with Royal Mail whose tracking kept changing. Firstsaid I would get my delivery on the Thursday then when it didn’t arrive it had no d... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was struggling to find some light that would fit my decor, the first lady that served me was very patient, she showed me different options. When I went back to order, a different lady served me, s... Se mere
Virksomheden har svaret
Fabulous Company from start to finish. 2 beautiful outdoor lights ordered and loved them so much ordered another. When it arrived the glass shade was broken so sent an email. Customer service brillia... Se mere
Virksomheden har svaret
We visited the showroom twice to look at various light fittings. On both occasions we were looked after in a most professional and helpful way. We found several light fittings were liked and purchase... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are a family run business with over 20 years experience selling all types of traditional, contemporary & modern lighting for every room in your home at affordable prices. We have an extensive showroom in Leeds. We have free parking for customers and are open 7 days per week with late night shopping on a Thursday.
Kontaktoplysninger
c/o Christopher Pratts, 9 Regent Street, LS2 7QN, Leeds, Storbritannien
- Leeds 0113 245 9199
- leeds@exclusivelightingltd.co.uk
- exclusivelightingltd.co.uk
4,7
Fremragende
171 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great selection of lights.
1. februar 2023
Besvarelse fra Exclusive Lighting Ltd
Thank you for a 5 star review - we're happy to hear our showroom has a great selection and we look forward to seeing you in our Chorley store again soon!
Excellent advice and service with very…
Excellent advice and service with very helpful information. Order was quickly processed and all items were ready for collection as promised on the date.
3. februar 2023
Besvarelse fra Exclusive Lighting Ltd
Thank you for taking time to leave us a 5 star review Robert - we really appreciate it, and hopefully we'll see you again in our Leeds store if you ever need more lights!
Just great service
Great sales service. Great delivery service. Great attitude and response when issue with broken shade arose.
14. februar 2023
Besvarelse fra Exclusive Lighting Ltd
Thank you for your lovely comments regarding our service, we hope to see you in our store again soon.
Besvarelse fra Exclusive Lighting Ltd
Thank you leaving such a positive 5 star review - we really appreciate it, and hope to see you again soon!
efficiency and choice of product
7. februar 2023
Besvarelse fra Exclusive Lighting Ltd
Thank you for taking the time to leave us a 5 star review Mr Leigh. We hope to see you in store again soon.
Best in the area
Friendly but professional and helpful advice. Super range of products. Speedy delivery and competitive prices.
26. januar 2023
Besvarelse fra Exclusive Lighting Ltd
Thank you for a fantastic review, Ian. We're pleased to receive such positive feed back - and hope to see you again in our Chorley store soon!
Shocking experience
Over promised, under delivered. Poor service from start to finish. Left waiting weeks for delivery only to be told the lights I originally purchased weren’t available for another 6 weeks after waiting a month already. I wasn’t offered any compensation, just a change of colour to the WHOLE light. The different lights then arrived broken and very difficult to install. 0/10 from me.
30. januar 2023
Besvarelse fra Exclusive Lighting Ltd
I am sorry you feel this way about your shopping experience with us. At the time you placed the order, you were aware of a 4 week wait for the items to arrive into stock with our supplier, unfortunately on this occasion there was a further delay encountered which can sometimes happen and is completely out of our control.
As soon as we were notified of this delay, we contacted you and offered you a reselection or a full refund. You chose to reselect and we supplied your reselection order with immediate despatch.
Unfortunately one of the glass shades arrived with you damaged (which can happen when delivering glass items on couriers) however we had the replacement glass shade despatched to you the following day.
If you wish to send me an electrician's report regarding the difficult installation, i can pass this onto our supplier.
Kind Regards
Exclusive Lighting Ltd
Very good service
1. februar 2023
Besvarelse fra Exclusive Lighting Ltd
Thank you for taking the time to leave us a 5 star review Gergana, we look forward to seeing you again in our Chorley showroom in the future.
Besvarelse fra Exclusive Lighting Ltd
Thank you for leaving us a 5 star review Asmah. We hope to see you again in our Leeds showroom if you ever require more lights.
The light is too bright which blur eyes.
29. november 2022
Besvarelse fra Exclusive Lighting Ltd
Hi Mr Wen, I am sorry that you were not happy with your table lamp purchased in November however if you had contacted us at the time, you could have returned the lamps within a 28 day period. I hope you were happy with the service you received from us in store at that time.
Besvarelse fra Exclusive Lighting Ltd
Thank you for taking the time to leave us a 5 star review Adam. It's great to hear you've rated our products and pricing so highly. It's much appreciated. We hope to see you in our Chorley showroom again soon!
Besvarelse fra Exclusive Lighting Ltd
Thank you for leaving us a 5 star review Carole. It's great to hear that you're pleased with the experience at our Chorley showroom. We hope to see you again soon!
Excellent product and service
Great prices (cheaper than John Lewis). Excellent service.
17. januar 2023
Besvarelse fra Exclusive Lighting Ltd
Thank you for taking the time to leave such a positive review. We're happy to hear you rate our products and service so highly. We hope to see you in Chorley again soon.
The Staff were very helpful in finding…
The Staff were very helpful in finding the item I wanted as it was a discontinued lamp. My shopping experience from beginning to end was excellent and the lamp is just like the quality of the lamp I purchased a few years ago.
29. december 2022
Besvarelse fra Exclusive Lighting Ltd
Thank you for the review Dorothy - we were glad to help you source the lamp that you had also purchased a few years ago - and pleased to hear you like it!
Excellent Experience
Hannah at Chorley was really helpful and informative. Took her time to explain everything we needed to know. Excellent service from placing our order to collection a few days later.
2. januar 2023
Besvarelse fra Exclusive Lighting Ltd
Thank you very much for the 5 star review Graham - We're really pleased that you've rated our service and products so highly! We look forward to seeing you in Chorley for any more lighting needs!
Spacious store
Spacious store, lots of choice, very helpful staff and unexpectedly speedy delivery,
22. december 2022
Besvarelse fra Exclusive Lighting Ltd
Thank you for taking the time to leave us a 5 star review, Helen. We're happy to hear how pleased you were with our Chorley store, products and service, and we hope to see you again soon!
Besvarelse fra Exclusive Lighting Ltd
Thank you for taking the time to leave us a 5 star review - We're pleased to hear the staff at our Leeds branch have been so helpful!
Great looking product at a fair price…
Great looking product at a fair price and very helpful sales staff.
4. december 2022
Besvarelse fra Exclusive Lighting Ltd
Thank you for taking the time to leave us a 5 star review. It's great to know that you like our products and customer service. We hope to see you in store again soon.
Great in store service
Great in store service, good selection of products. The only down side was, we were given the wrong item and had to make another journey!
6. november 2022
Besvarelse fra Exclusive Lighting Ltd
Thank you for taking time to leave a review - We're pleased to hear our service instore and products were good too!
Very friendly and helpful couldn’t have…
Very friendly and helpful couldn’t have asked for anything else
24. november 2022
Besvarelse fra Exclusive Lighting Ltd
What a lovely review to read - thank you for the 5 star feedback. We're happy to know you're so pleased!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.