Eway Anmeldelser 198

We have been EWAY customers for the last 8 years and we never had issues with our online payment, thank you.
We recently asked to adjust some fee for us, and we are so grateful they did it.
Thank you so much Jaimy for your great assistance and Customer Service.
Just 2 phone calls with no waiting, 3 E-mails within 1 to 5 days and my 2 queries were solved!
Well done!
Riccardo B.

Abby provided great service, helping us with our upgrade and starting a new account as well. Her follow up was appreciated.
Thanks
Andrea

We had a great experience working with Abby McGregor. She has been extremely professional, supportive, and responsive throughout the entire process. Abby always made sure our queries were handled quickly and explained everything clearly, making the whole experience smooth and stress-free.

Her customer service and communication are outstanding, and she genuinely goes the extra mile to help businesses with the best possible solutions. We highly appreciate her dedication and would confidently recommend her services to others.

Thank you, Abby, for your excellent support and assistance.

Claudine provided outstanding support in helping us set up our eWay gateway within a very tight timeframe. Her communication was clear and consistent throughout, which made the whole process smooth and stress-free.
We had a concerning issue that needed urgent attention, and Claudine’s efficiency and responsiveness were key to resolving it quickly.
I’m pleased to say we’ve now successfully cut over and have already confirmed our first payment.
Highly recommend — thank you again for the excellent service!

The NZ version of the platform feels clunky and is tricky to navigate, but it still does the job well and support are helpful

Where do I even start? Wow. Genuine A++ customer service like this is so refreshing to experience.

We recently transitioned from one bank account to another, including new account names and a new ABN — a process that can easily become complicated and time-consuming. However, Abby McGregor, eWay Business Development Manager, made the entire experience seamless.

Abby went above and beyond, personally calling us multiple times and consistently following up via email and message to ensure everything was progressing smoothly. She made sure we felt supported and confident at every stage of the transfer process.

Professional, proactive, and genuinely caring — Abby turned what could have been a stressful administrative task into a smooth and reassuring experience. We’re incredibly grateful for the outstanding support.

Warm Regards
Adam & Jo Walsh

The team I spoke with managed my questions very well and were able to walk me through the entire process smoothly. Very happy with the support.

The installation/connection was a bit tedious as I was talking to 3 different companies connected with the machine to our PMS program. Otherwise, I'm very happy with the outcome.

We have been a customer for more than 10 years, and they have suddenly decided to put our rates from 1.65% to 3.8% for VISA/Mastercard for international customers, and 4.45% for AMEX

We have switched both our business accounts today to ANZ worldline for 1.1% for both international and local cards + 1.2% for AMEX - good work kicking out your most loyal customers.

I’m sure business will be good!

Support has been terrible as well.

Abby was amazing to work with. Very prompt, polite and professional. Great customer service and great product.

We had to change over our Eway account and Abby McGregor was my contact. From the start she was so helpful and understood what we were trying to achieve. She provided us with all the information we needed, always replied to my questions within a short timeframe and made the whole process easy. It was so nice being able to speak to the same person during our change over, and someone who had a great knowledge and understanding of it all.

Keem was professional, helpful , understanding and courteous. True asset to eway tech support.

Graeme and Venkat at Eway made the whole onboarding process professional, seamless and easy. Thanks!

I found the onboarding with EWay pretty seamless. There were a few hurdles to cross understandably, but support was timely and effective. I particularly appreciated having a one on one connection to assist with things. Venkat was helpful and responsive. Once connected the interface is very user friendly.
I look forward to a mutually beneficial business relationship with EWay.

Abby from Eway was prompt, up-to-date and most helpful in navigating our way to find a payment facilitator that matches our business needs. The process to understand the solution and next steps were clear. An onboarding agent was assigned to help with the next steps. Happy with the outcomes. I will highly recommend.

The team at Eway especially Abby Mcgregor, was very friendly & helpful with my whole onboarding process. I would highly recommend this service & I hope to build on this relationship with Eway as the future progresses.

kind regards
Jamain Seeto
Founder, Director, CEO at
GetstretchedInc

Very Grateful for the support and kindness shown by Abby at Eway, as a newbie to the industry and the system, it was a bit daunting, however Abby and the crew made my experience effortless, the support was always there when I needed it. I can highly recommend the team to anybody thinking about using Eway in the future. Thanks guys x

Eway is rubbish. The service level is atrocious. If payments are important to you, then don't use eway. We had an issue where they mapped a token to the wrong card... Someone else's card. And they wouldn't stay past 6pm to resolve the problem. Wow. Is this a real company or just pretend? Following up the next day, there was no way to escalate the issue and thier site clearly states they hold no liability. As I said before, if you want to take payment.DONT use Eway.

EWay is the perfect match and low cost plugin payment option for our no-cost, open-source NOPcommerce based shopping website. Customers choose our eWay VISA payment option more often because our website explicitly shows, at the shopping cart, it is better value compared to PayPal. We’ve used eWay since 2018 when we found eWay’s rates were way cheaper than our bank of some 25+ years and eWay is no direct cost to us. Processing refunds or incorrect payments are very easy to do using eWay’s straightforward user interface and also very safe. Going with eWay was the best decision we ever made for our ecommerce payment needs.

I have just used the company to sell my house. Excellent service and very helpful and easy to use their services. Dealt with Rani Pehlay.....brilliant and friendly and very helpfull. Case number..1291728 00001