Good app with plenty of usability and information without being burdensome. Use it to smart charge a Skoda Enyaq via a Rolec home charger. Support from ev.energy is excellent. I recently got in to... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a problem with my charger not being able to trickle charge. I emailed ev.energy, they responded within 2 working days with some questions and the problem was solved the same day, even responding... Se mere
Virksomheden har svaret
My CT energy company partners with ev.energy for the managed charging program. Unfortunately without my knowledge we were removed from the managed charging program and eversource told me to contact ev... Se mere
Virksomheden har svaret
Excellent Service and Great Team! I'm so glad I switched to ev.energy. The service has been fantastic and the app is really easy to use for managing my EV charging. What really stands out is their... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Smart charge your car with ev.energy: a greener, smarter way to charge your electric vehicle.
Kontaktoplysninger
25 Lavington Street, SE1 ONZ, London, Storbritannien
- support@ev.energy
- ev.energy
4,1
God
127 anmeldelser
Har besvaret 91 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very responsive to questions and…
Very responsive to questions and problem questions
17. oktober 2025
Besvarelse fra ev.energy
Thank you for the review and we are happy you enjoy the app! -Chris
Prompt and effective feedback helped me…
Prompt and effective feedback helped me to resolve this issue. Thank you!
22. oktober 2025
Besvarelse fra ev.energy
Thank you for the kind words are we are happy that your issue was resolved! -Chris
Besvarelse fra ev.energy
Hi there and thanks for the review! We are so glad we could help you and that you enjoy the app! -Chris
Great customer services
Great customer services. Responsive with detailed instructions to overcome problem.
15. oktober 2025
Besvarelse fra ev.energy
Thanks for the review and the kind words about the team! Hope you enjoy smart charging with us! -Chris
The people looking into the problems…
The people looking into the problems find solutions with ease.
12. oktober 2025
Besvarelse fra ev.energy
Thanks for the review and glad we were able to help! -Chris
The team nailed the request on the…
The team nailed the request on the first try. Fausto was very helpful.
10. oktober 2025
Besvarelse fra ev.energy
Hi there, thank you for your review! We’re pleased to hear that our team was able to help you resolve your request so quickly. We’ve passed on your kind words to our colleague, Fausto. Have a lovely weekend! - Jess
Help during migration to EV.energy
During my migration to EV.energy I couldn’t get my charger to connect but when I emailed then they had it fixed in minutes. Great support.
10. oktober 2025
Besvarelse fra ev.energy
Hi Andrew. Thank you for your lovely feedback! We take great pride in delivering the best experience to our users, and we're delighted to hear we were able to help you. Thank you for being a Driver of Change! - Jess
Besvarelse fra ev.energy
Thanks for the review Steve! We are a small team but really value our relationship with users so we work hard to be transparent and passionate! -Chris
Ev energy kept on helping until issue…
Ev energy kept on helping until issue resolved
7. oktober 2025
Besvarelse fra ev.energy
Hi Colin, thanks for the review! We are so happy to hear any issue was sorted and hope you enjoy smart charging and saving with us! -Chris
Understood problem and didn’t make…
Understood problem and didn’t make excuses. Improved system at your end. Was not receiving push notifications as I should’ve. Fixed issue. Prompt.
29. september 2025
Besvarelse fra ev.energy
Hi there, really appreciate the kind words! Transparency is one of our core values here in ev.energy and so happy that we were able to help. -Chris
My issues were addressed quickly and…
My issues were addressed quickly and efficiently. Very happy with the service.
29. september 2025
Besvarelse fra ev.energy
Thank you for the review and very happy that we were able to help and you love using the app! -Chris
Excellent technical help
Always prompt to respond to technical queries which they resolve in a straightforward & helpful manner
26. september 2025
Besvarelse fra ev.energy
Thanks for the nice words and glad we were able to help! -Chris
Really helpful
Had a problem when the app automatically applied the wrong tariff times to my EV tariff.after a quick email conversation this was resolved really quickly. Chris was really helpful and the matter was sorted quickly
26. september 2025
Besvarelse fra ev.energy
Hi there, me again! So glad we were able to help you out and that you enjoy the app. -Chris
Great Company
This company have been very good trying to sort my problem with smart charging. Sometimes it does sometimes times it does not. But unfortunately nothing has changed. I can charge my car, but just not smart charge, unless I stay up until 12.30am and put it on manually.. The only way I can deal with this is to try smart charging before its really needed, if it works great, if not I manually charge it the next evening. Its so sad, because when it works its great.
At the moment I cant seem to get a reply from ev energy, I think they are fed up with me. No reply twice in 2 months.
My emails to ev energy were going into their spam folder. So not their fault, that i didnt have a reply. I'm sorry that I gave the wrong impression.
25. september 2025
Uopfordret anmeldelse
Besvarelse fra ev.energy
Hi Alison, really appreciate the kind review! It seems my colleague had already got back to you but it may be an issue with your vehicle itself. We have left some advice and solutions and we will be here if you need us! -Chris
Charger fault resolved quickly
I reported a fault with my charger. This was investigated and resolved quickly with good communication
25. september 2025
Besvarelse fra ev.energy
Hi Ruth - thanks so much for the kind words and I'm so happy I was able to help you quickly! Have a lovely rest of your day. -Chris
Shockingly Awful customer…
Shockingly Awful customer service!!!!!!!!
Takes between 36 to 48 hours to answer an email
Read their reply!
We are a small team! Then if it takes you 36 to 48 hours to answer an email then maybe increase the size of the team
22. september 2025
Uopfordret anmeldelse
Besvarelse fra ev.energy
Hi Paul, we're sorry to hear you’re not satisfied with our customer support. We are a small team, and our app is completely free and will always remain so. While we do our best to respond to every query as quickly as possible, sometimes it may take us a few days, but please know that we will always get back to you. We hope you’ll give our service another chance. Have a lovely week! - Jess
Problem solving a slow overnight charge…
I sent a request for help and had an immediate reply with helpful hints plus a note to say a more specific answer would also be sent when the team had looked more fully at the request.
The initial hints were reassuring and in keeping with some of my previous problem solving actions.
The fuller reply from a member of the team ( Chris K ,technical support agent 11 ) was really helpful and gave me a lot of insight into the company actions relating to my home charging. Thank you very much.
7. september 2025
Besvarelse fra ev.energy
Hi Kathy! Thank you for your lovely review of your support experience at ev.energy. We take great pride in providing the best possible outcome for our users. And thank you for your review of our team member Chris. He was thrilled to hear about it! Have a lovely day! - Jess
Knowledgeable and helpful!
Lyric definitely knew their stuff and was able to answer all of my questions and to get my EV trim level added correctly.
5. september 2025
Besvarelse fra ev.energy
Hi Kevin! Thank you for your lovely review of our team member Lyric! She was delighted to hear your feedback. Thank you for charging with us! - Jess
Super impressed with the App
The app and after sales support are both fantastic. The app integrates well with my solar and battery system. I love the solar only charging meaning that I can really embrace fully green energy to charge my car.
App support when required is quick and easy to get in touch with the team.
All around I am super impressed.
4. september 2025
Uopfordret anmeldelse
Besvarelse fra ev.energy
Hi Matthew! Thank you for your lovely review! We're glad to hear you enjoy our app and customer support! We take great pride in delivering the best experience for our users! Thanks for being a Driver of Change! - Jess
The app is easy to use and self…
The app is easy to use and self explanatory and keeps you up to date with live charging and costs it also recommends the best tariffs I would defo recommend.
4. september 2025
Uopfordret anmeldelse
Besvarelse fra ev.energy
Hi John! Thank you for your review! We're delighted to hear you have been finding the app useful and easy to use. Thank you for charging with us! Have a lovely day! - Jess
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.