Good app with plenty of usability and information without being burdensome. Use it to smart charge a Skoda Enyaq via a Rolec home charger. Support from ev.energy is excellent. I recently got in to... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a problem with my charger not being able to trickle charge. I emailed ev.energy, they responded within 2 working days with some questions and the problem was solved the same day, even responding... Se mere
Virksomheden har svaret
My CT energy company partners with ev.energy for the managed charging program. Unfortunately without my knowledge we were removed from the managed charging program and eversource told me to contact ev... Se mere
Virksomheden har svaret
Excellent Service and Great Team! I'm so glad I switched to ev.energy. The service has been fantastic and the app is really easy to use for managing my EV charging. What really stands out is their... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Smart charge your car with ev.energy: a greener, smarter way to charge your electric vehicle.
Kontaktoplysninger
25 Lavington Street, SE1 ONZ, London, Storbritannien
- support@ev.energy
- ev.energy
4,1
God
127 anmeldelser
Har besvaret 91 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very good app
The ev.energy app allows me to handle the charging of my EV very well. There was an issue not being able to delete a vehicle from the app when you changed car but that is now fixed, and I got an email from ev.energy to tell me that. The app links to my new KIA, including linking to the KIA app and I can see all my charging sessions in the ev.energy app including ones at external chargers. It links to my electricity supplier to check my tariff and knows when my cheap rate period is. When this was changed by the supplier it automatically changed in the app. Very well designed app and easy to use.
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra ev.energy
Hi Michael, we are so happy to hear you love using the app and managing your charging with us. Have a lovely day! -Chris
Had an issue logging in
Had an issue logging in, sent an email within 10 mins I had a reply and issue resolved! Now that’s customer care!!
19. januar 2026
Besvarelse fra ev.energy
Hi Colum, thank you for the kind words and glad we were able to help! -Chris
Aviod very poor
Absolutely rubbish can’t speak to anyone it’s been a nightmare all they do is send an AI generated response they are argumentative via email asking on numerous occasions to speak to a real person but the refuse my issues have be in going for months
DESPITE EV BEING IN TOUCH RECENTLY STILL NO FURTHER FORWARD AGAIN NO REAL PERSON TO SPEAK TOO OVER THE PHONE ISSUES NOT RESOLVED (21/1)
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra ev.energy
Hi Sharon, thank you for getting in touch. Our AI tools are there to help with very common queries and issues, not replace real humans. I can see that my colleague has already been replying to you so I hope we are able to help! -Chris
Not Good
Not Good, app stopped updating with details of my charging to my All-Star charge pass. It's not a problem with my charger that's online and is working well. This means I can't get paid by my work for my electric charging of my car. All Star say I need to speak to Ev energy. Ev can't be bothered to respond to my emails. Would anyone like to bother responding to this review from EV energy and give me a telephone number so I can actually ring and speak to someone?? No point telling me to email EV that's what I have been doing and not had a response.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra ev.energy
Hi Sarah, thank you for the review. I can see that my colleague responded to you already before this review but it says it was not delivered to the email you contacted us with. Please check your inbox settings and make sure there was no typo in the original email that we would respond to. We'll try reach out again! -Chris
Awful customer service
Emailed their customer “support” three times to simply take over the charger of a house I’ve moved to. Not one single response. Worst customer service I e experienced in my life.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra ev.energy
Hi there and thank you for the review. I notice this was left on Christmas day and over the holiday period where some of our staff would have been off. Please get in touch and we'll be sure to help! Chris
EV Energy App
I have used the EV Energy App since I purchased my first EV in May 2021. It is easy to use for my overnight charging as well as daytime Boost charging.
It also gives my stats for either the last 24 hrs, 1 month or 1 year which helps me keep track of my charging and costs.
16. december 2025
Besvarelse fra ev.energy
Hi Mike, thank you for your great review! We're very pleased to hear from our early adopters such as yourself that you have been having a great experience for so many years! It makes all the hard work worth it! Have a lovely new year and thank you for charging with us! - Jess
Excellent technical support and very…
Excellent technical support and very quick response
26. november 2025
Besvarelse fra ev.energy
Hi John, thanks for letting us know and the kind words. -Chris
EO charger migration to EV energy has…
EO charger migration to EV energy has been an absolute nightmare and every couple of weeks since September there is another problem. Both blame each other avoid both companies.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra ev.energy
Hi Adam, appreciate the review and sorry to hear your migration has not gone to plan. We will help you as best we can and please stay in touch. -Chris
Easy to create account
Easy to create account, quick set up with great communication, working very well ⭐️⭐️⭐️⭐️⭐️
18. november 2025
Besvarelse fra ev.energy
Thanks for the review Pete and glad you like the app! -Chris
Voucher collection
My problem regarding voucher collection was responded to immediately via auto response and then resolved within one hour.
I have previously had this issue but this time it was resolved much more quickly
21. november 2025
Besvarelse fra ev.energy
Thanks for the review Tony and glad you got sorted! -Chris
ev.energy broke my car!
I have an EO charger that has been working fine for about 2 years. Tried to connect my eo app to the charger to find out why the charging schedule wasn't working and discovered that ev.energy had taken over from EO. So installed their app and got connected to the charger ok. All seemed fine. Next morning the Car had not charged fully and the dash had a big propulsion system error message. Took it to the garage they plugged it in and reported that the charging system now has a lot of errors that probably relate to a blown input fuse! Tried to reach out to ev.energy got nothing but an automated "AI" response with nothing relevant and an invite to rate their service.
I have sent a screen shot that shows the app only charging for 1 hour despite being plugged in all night! I'm sure you can see that remotely but no explanation. Ready by 7am? not even close.
12. november 2025
Uopfordret anmeldelse
Besvarelse fra ev.energy
Hi Ray, the chatbot and AI tools are designed to help common queries but you can reach out to us anytime directly at support@ev.energy at anytime. -Chris
Besvarelse fra ev.energy
Thanks for the kind words and I will let him know! -Chris
Some case specific implementation hiccups on a great product concept
My Connecticut based US utility offers incentives if we buy an approved EV charger and allow ev.energy to control charging. Ev.Energy commits to a full charge by a set time.
My implementation had some idiosyncratic elements. My previous utility also used ev.energy to support their EV programs and having an inactive account at the old utility led to an awkward implementation at the new. My first level support, John, was committed and professional. I recommend him highly, but ultimately it took escalation, which took time, to get to resolution. That took longer than I'd like but I'm impatient
The intent of the product is great and after some hiccups it looks like we're headed to a good outcome. My 4 vs 5 score reflects the hiccups discussed above and the fact my cautious nature says I want some time to pass to complete full implementation and confirm all goes well.
3. november 2025
Uopfordret anmeldelse
Besvarelse fra ev.energy
Hi Keith, thanks for the review and glad to hear you enjoy being a part of the utility program! -Chris
I got a fast response and a solution
I got a fast response and a solution. However, a few days later, the solution failed.
28. oktober 2025
Besvarelse fra ev.energy
Hi Carol, thanks for the review. We would love to sort it for you so please reach out. -Chris
Besvarelse fra ev.energy
Hi there and thank you for the kind review! -Chris
10 out of 10
10 out 10 for resolving an issue with my charger, great service and advice given
22. oktober 2025
Besvarelse fra ev.energy
Hi Fabian, thank you fore the review and really glad we were able to help. Happy charging! -Chris
Quick and efficient issue resolution.
After an issue with the charging unit WaEV arrange a replacement and fitted it within a few days. No fuse, no long list of ‘things to try’ before they arranged for an engineer to attend. Very happy. Thank you.
30. oktober 2025
Besvarelse fra ev.energy
Hi Tom, thanks for the review and glad to hear you were happy with us and our charger partner waEV-charge! -Chris
Very easy to use and accurate.
Very easy to use and track the power used for charging my car.
22. oktober 2025
Besvarelse fra ev.energy
Hi Ian, thanks for the review and glad you enjoy the app and it is working well for you! -Chris
All was Good & Nothing Bad
24. oktober 2025
Besvarelse fra ev.energy
Hi there and thanks for the review. Glad to hear everything is going well! -Chris
Good balance of automated support and…
Good balance of automated support and human backup when the FAQs don’t cut it.
17. oktober 2025
Besvarelse fra ev.energy
Hi Barry and thanks for the kind words! If you want to reach out to us and let us know what FAQs need tweaking, we would be happy to sort that. support@ev.energy -Chris
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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