ev.energy Anmeldelser 127

I had a complication with the app and it was fixed promptly. The incentives are great and definitely promote the usage of EVs, and I think that's great for the environment.

The app and the connection to the charger have improved year on year over the 5 years we have used ev.energy. Integrates directly with our new Kia to give excellent management functionality.

After suspecting an issue with my charger, I dropped ev.energy an email. Their response with a potential explanation was prompt. They raised a case to record my situation and asked me to reply back after my next charge to see if the issue had been resolved.

Just prior to respond to their email, I received another email from them asking for an update. I was pleased to say the issue had been resolved and thanked them for following up my case prior to closing it.

Have tried to contact customer support by email but only reply was we are really busy at the moments.Not very good when you cannot charge your ev because of a technical fault.I have contacted the manufacturer as per your reply and they said to contact you as per my email which i
sent you.
many thanks

I like the concept of encouraging people to charge during off peak hours and the cash incentive to participate.
I started on July 1st, and today
, August 26th, I have not received my sign up incentive, although I can see in the app that I have earned it.
I like having an app to monitor my use, but the app could be improved. I would like to be able to see my progress toward meeting my 80 % goal. There also appears to be a discrepancy between my charging stats on the app and those I see on my Tesla app.

App is simple to set up and works as intended most of the time. The only real issue is the communication with the car which can cause a delay in operation. However it provides a needed and useful functionality that my specific car model does not have so is very useful. The reward points are a nice bonus!

I provided clear instructions on how to reset home car charger and thus see charging and cost each time the vehicle is connected. Your colleague also removed two previous vehicles from the list which was causing some confusion on which vehicle should be connected.

Great work by the tech team helping me work out the smart charging.

Very friendly and very efficient. All my queries answered in a pleasant manner

ev.energy usually works very well to charge my car at home.
On the odd occasion when there has been a breakdown in contact with the charger staff have been exceptionally punctual and helpful in finding a resolution.

Great service.

Easy app to use and never had a problem with the charger.

Honestly the best energy company around. Apps so easy to use for EV charging, always running competitions, I even won £25 credit!

ev.energy works well and is easy to program for smart charging. I’ve used it ever since leasing our first plug in hybrid.

Excellent Service and Great Team!
I'm so glad I switched to ev.energy. The service has been fantastic and the app is really easy to use for managing my EV charging.
What really stands out is their customer support. I've had a few questions since I started, and the team has always responded super fast and been incredibly helpful. It's clear they care about their customers and are dedicated to providing a top-notch experience.

I highly recommend ev.energy to any EV driver looking for a smart and reliable charging solution. Keep up the great work!

So easy to navigate. I especially like how the cost of charging is displayed in a very straightforward format displaying actual cost.

Ev always keeps you updated i love the new live view while charging.

Using the ev app is so easy and simple. It's a great tool to use but you also get rewarded for using smart charging (off peak). Every 30 smart chargers triggers a reward that you can choose. I always choose a £5 Amazon gift card and it's sent instantly. A great app. Extremely happy

Am very happy with the service I get from ev.energy and how it works in the three years I’ve been with them I’m very happy