europeanmoving.co.uk Anmeldelser 

We booked a move from Netherlands to Germany for collection on 7th Jan however no one has collected the goods. Furthermore, no one answers the phone, emails or any facebook communique. The service is shocking to say the least and we are still waiting. Now there website is down and i honestly don't know where to go to from here. Jaime Alexis Kusel

Highly recommended as an overall great service at a very competitive price.

All 'move coordinators' I had the pleasure to be helped by (a lady and a gent in Tunisia, and then a lady from UK when Tunisia's office was closed because of Covid-19) were really nice people and caring professionals. It was always a delight to have a chat with them, and what I needed was dealt with satisfactorily.
Goods transport was also efficient and a positive experience, even if one of the drivers (I hired a full lorry and a half lorry) did not speak English and communication was rather tricky. Everything arrived on time, nothing missing or broken, and I'd like to express my gratitude to the two gents who helped with loading/unloading and were both cheerful, friendly and lovely.

Perhaps a couple of tips for new users, as a 5 star review doesn't mean there are not some limitations:
1) Loading and delivery days around a weekend, particularly Sunday deliveries, means no EM staff available, so good, clearly agreed liaison with the driver is essential.
2) Lorries may not have the facility to weigh your items as you load them; I don't know how much of EM's fleet has such weighing facility; my two lorries didn't. (I was told by 2 move coordinators that weighing when loading was possible.)

Again, my experience with European Moving was excellent and I highly recommend them as a low cost moving company (meaning you take care of packing, weighing, labelling). If I need moving again, they will be my first port of call. Thank you, Ls, Bch and Dhrf.

We used European Moving to move four van-loads of old furniture from rural Wales to Switzerland. Despite bad weather conditions (lots of mud), the drivers were very helpful loading the vans. Two of the vans were turned back at the Swiss border, but thanks to the engagement of EM agent Lisa Pirouet, who coordinated everything very well, we were able to resolve the issue OK. The only improvement I could suggest would be more up-to-date information about the location of the vans, and when they're expected to arrive.

One star because I can't give less. DO NOT USE THIS COMPANY! The communication at first was very professional and friendly but the move itself went horribly wrong and was beyond stressful for me (I'm a single woman moving the content of my apartment from Paris to Germany during lockdown end of November 2020). Time of the transport (pickup) was moved from 8am to 10am the day before the move and as I had to hire professional moving helpers not ideal. On the day off the move the driver parked at the wrong address for almost 2 hrs and during that time I had to pay my moving helpers 160EUR for sitting around! The delivery was contractually agreed upon to be on the same day in the evening, moving helpers where hired here as well, as my elderly parents couldn't help. a 3 hours before the scheduled delivery I was very rudely informed that the delivery will be the next day instead!! Fortunately, my moving helpers where available the next day as well. I requested a refund for the 160EUR I had to spend extra but my emails have been ignored for weeks. I'm considering getting a lawyer now. Absolutely unprofessional!

I only give this company 1 star as it is the minimum I can give in order to leave a review.

This company has severely let my wife and myself down. I asked for a packing service as my wife and I are both disabled - the packers never turned up on the day of the move. I queried whether the two luton vans recommended were going to be enough, and I was assured they WOULD be enough - THEY WERE NOT! then when a sole driver turned up for the unloading at the new address I was TOLD and THREATEND with a fine that if I did not help unload the van that I would be fined £2000 - this is after I had informed the company from day one that both my wife and myself are disabled and would not be able to help load and unload the vans - I was even told that this would not be a problem. All this led to my wife having a breakdown, yelling at the top of her voice and breaking down crying in frustation. We had to leave half a flat still furnished due to their incompetence. We were then offered a another van and full packing service at a discounted price of £1800 - this on top of what we have already paid this company - this means that they are actually more expensive than their competitors. Also the drivers that turned up were Polish and did not speak a word of English - I had to communicate with them via Google Translate!
If you are disabled - DO NOT TOUCH THIS COMPANY WITH A BARGE POLE! They will rip you off and threaten you with a fine!!!!

The process began well, communication was plenty and we felt very confident using this company. In fact even until our furniture arrived in the UK, it was great. The only huge problem was, the advisor told me we had half a vans load, the whole time, but in fact we had the whole van. I sold so much of my lovely stuff, for no reason. I was hugely disappointed and the advisor did nothing to compensate. I shall be calling the complaints department.

Il est important de rappeler qu'EUROPEAN MOVING est un déménageur low cost. De ce fait, il ne faut pas s'attendre à de grandes prestations. Néanmoins l'essentiel est fait. J'ai déménagé de l'Allemagne vers la France et cela s'est passé à merveille. L'entreprise a été très flexible sur la date de mon déménagement : j'ai décalé deux fois la date avec un an d'écart dans les dates. Le jour J, le chauffeur ne parlait pas la langue mais nous avons pu nous débrouiller. Il a été très sympathique et serviable et a aidé même au delà de ce qu'il aurait dû. La qualité de l'information était quand même à discuter dans la mesure où European Moving m'a appelée à 10h pour me dire que le chauffeur arrivait dans 30 minutes alors que nous venions déjà de finir de charger le camion. Il n'était aussi pas possible de me donner une heure exacte pour le déchargement le lendemain. Je suis globalement satisfaite du service et j'avais eu peur en lisant certains commentaires.. J'imagine que c'est aussi une question de chance...

Remember this is a low cost, no frills operation. If you expect a luxury service with plenty of staff packing/unpacking/ carrying your stuff you will be disappointed. However I hired them at a very late stage just before Xmas. The communication was prompt and accurate. Within days they had arranged transport. Driver arrived on time and was a very humble and helpful Gentleman from the Czech Republic. His English was good and he seemed very experienced and well aware of how to load his van. Mindful of all Covid precautions he made sure that the protocol was followed. I had hired another two people privately so that we set up everything in about 1.5 hours. The driver was so trustworthy that I even forgot to ask for a signature of the inventory which made me sweat later on. As the time of delivery approached no van was seen at destination. So the usual mindset started kicking in, especially since I hadn’t asked for a signature from the driver. I started to panic a bit and called their headquarters a few times. My case manager Idalija who I had been dealing with from the beginning reassured me that everything was fine and that she would find out what happened. Eventually she came back and confirmed that the van had broken down and that the delivery would be next morning. Again my ever suspicious mind just couldn’t stop racing and I kept calling Idalija almost every 10 minutes to find out what exactly had happened. Again she reassured me, ever so polite, reiterating that there was no reason to be worried as she was in contact with their transport department. She even told me to call her every 5 minutes if it made me feel better and that it wouldn’t annoy her. The next morning I again contacted their headquarters and was eventually told that the driver would be arriving within 30 minutes. He than helped to unload my belongings which hadn’t been touched since departure. Thanks to the driver and Idalija everything turned out fine!

The experience with European Moving was great. Very efficient, flexible and accommodating.

Arranged my move on a week. Things were picked up in U.K. and delivered two days later at a different location in Europe.

Couple of points to consider, access to property. Supplying equipment such as trolleys to accelerate loading an unloading and reduce stress on driver and customer.

I’ll recommend them to friends.

At the first, I had a good relation with the commercial guys. If you need a quote, that's perfect. You can discuss what we want etc..
My goal was to move from Paris to Switzerland.
Due to Covid19, THEY cancelled the move (not me !!!!) in 31 march 2020 (and the move was planned for the 1st April 2020 !)
I received a formal mail that they will refund before July 2020. I accepted this condition.
I am still waiting....
The worst thing is it's impossible to have any information. They don't reply to the mail, they let you like that. It's unrespectable !!!
How many calls I did !!! Impossible to have an information.
I decided to go ahead with them because the price was good.
Dear people, add few euros to work with professional. Not EuropeanMoving.
I tried to have a great relation, because i know how is the situation with this pandemic. But when the company don't take time to give you information, and don't reply to the mails, and calls, you cannot trust anymore.
I launched yesterday a lawsuit in France and Switzerland. I think it's the only way to have my refund.

Do NOT use this comoany. Our boxes were opened, things removed and only half our boxes arrived. No compensation for items lost. Even a solicitors letter was opened resealed and returned to my solicitor. A truly dreadful company, save yourself a lot it of stress.

First of all special Thanks for the Sale manager Sirse Kolas ... She was really the main connection I had from the beginning until the end ... She understood the situation and made her best to find a driver delivering my stuff from London to Spain ...

She was in every day contact because I had little time to manage everything while wasting 2 weeks in quarantine in London ... however Thanks for her and the entire delivery team ... Good, down to earth and trusted driver delivered all my stuff from London to Spain .. in less than 5 days :-)

Even with the quarantine, lockdown, from Uk to France and Spain they did the best job anyone can do ... with reasonable price too.

Much appropriate your work and I have already recommended the European Moving company to some of my friends and always will contact them for future deliveries.

Cheers

be careful and take care

Shero

8 MONTHS AND STILL WAITING FOR FULL REFUND.

Initially I had a good experience with this company, they replied quickly, via email, to any question I had in preparation for our move from Madrid (Spain) to Utrecht (the Netherlands). They gave us a reasonable quote so we decided to go ahead.

However, due to COVID-19, we had to cancel our booking. I made sure we done this well in advance, and we were entitled to a full refund(according to their own term and conditions). I even made sure I got it in writting that we cancelled.

However, its has been over 9 months (!!) and I still have not received any of my money. Of course they had an extended period of 90 days (due to the pandemic situation) to pay back our (full) refund, I understand this, but they have exceeded this by far!

The only way of contacted them is via phone, which directs you to their sales team. Apparently the sales team can only get in contact with the payments team via email (apparantly that department does not have a phone line??). Of course they never give me any usefull information apart from promissing us they will pay us back. I do not know what to do now??? I wonder if they even have the money, although I guess they need to pay their team??? as I cannot imagen you work voluntarily for such a horrible company.

Si j'avais pu mettre 0 étoile, je l'aurais fait !
J'ai demandé un déménagement de France vers la Belgique avec un lift extérieur allant jusqu'au 2me étage au départ et 5me à l'arrivée. J'ai précisé que j'avais des machines (lave linge, frigo) et gros meubles. On me donne un devis m'annonçant un départ au matin et l'arrivée dans l'après midi. LISEZ BIEN LE DEVIS, je me suis fait avoir car le lift n'était demandé qu'au départ et je n'ai pas fait suffisamment attention.
SURTOUT ils ont voulu que je paye (en plus tout le prix d'un coup) sans signer de contrat !!
Je vous laisse deviner ce qu'il s'est passé le jour J ? Le déménageur (très gentil, venant d'une entreprise extérieure) arrive à 11h, sans lift et parle uniquement le polonais !
Impossible d'avoir le lift malgré de nombreux appels, ils me disent que ce n'était pas prévu !!!
Évidemment, un déménageur seul sans lift ne fait pas de miracle et en l'aidant à 2, nous avons réussi à tout charger à 20h !!! Donc un peu compliqué de faire les 3-4h de route et de décharger le jour même en pleine nuit !
Nous avons dû emménager le lendemain, sans lift toujours, et alors que nous en étions à la moitié du déchargement, je reçois un appel (en anglais) pour me demander si je veux toujours un lift ! Je lui indique qu'il est trop tard, nous aurons fini avant qu'ils arrivent. Depuis on refuse de me rembourser, soit disant parce qu'ils ont payé le lift et la place de parking, la place de parking n'étant pas dans le devis nous l'avions déjà réservé de notre côté !!!!
Bien sûr, le service remboursement n'est contactable que par mail et on me répond uniquement en anglais.
Le traitement de bout en bout a été horrible, mon dossier est passé de mains en mains parce que les gens partaient. Mes interlocuteurs parlent soit disant français mais comprennent la moitié de ce que je dis. Ce sont des arnaqueurs, n'y allez pas !

A brilliant service at short notice. I was anxious about using a new removal service [my regular guy was booked up] but couldn't have been more impressed. Excellent coordination both ends from UK to SW France and everything done on time. Will definitely use again and very happy to recommend.

Great experience with a move from Germany to the UK. We were let down by our originally hired moving company (booked through Shiply) and European Moving were very fast and responsive to arrange a part load truck for us. From there everything was smooth.

Having searched around for a company to get our stuff from London to Southern France, I finally settled upon European Moving as they had been great in correspondence and hugely competitive in price.

The move went well, our driver arrived at pick up and destination on time and all our items were in order. The service we booked was relatively basic, just a Luton and assistance to load and unload. There were no furniture covers etc included, but we didn’t really have furniture that required them. I think the company offer more comprehensive services if required.

All in all a great experience. Recommended

I sent some e mails to ask for a refund but nobody replied.. the service was good.

European moving are a disgrace.
They DO NOT insure your cargo, they damaged several items in transit, assured me I’d be compensated and then retracted that statement. They take no responsibility for items they leave behind, in my case they brought the wrong items and left the wrong items although this had all been discussed in advance. They had agreed that the 2 truck drivers would unload the contents on arrival however one truck arrived at 8 am and the other at 7pm that evening. I had to pay extra In cash to get the first driver (who was from a different company) to stay to help. The move was on 2/9/20 and I have been trying to get a response ever since. Today I received the mail below. Shocking.

I strongly advise you do not use these unprofessional movers ever. They are not a moving company they just book random drivers and then take no responsibility for their actions. I have a full email trail and photos to show everything I claim here is fact.

Hi
hope that you are well sorry for the long delay in getting back to you

We would like to thank you for bringing it to our attention the way your goods where received the company has decided not to use that transport company any more now regarding a Refund, I'm afraid that is not possible our contract express, we don't cover any damages resulting from the transit, for that reason we don't refund

all the best
Hossam Geali

The move was at the beginning of September. I wrote several mails to try to fix the situation with no result. Now I’m getting a response here in December saying they will try to sort it out. That is not what they are doing. They have not been in touch directly and have done NOTHING to apologise for taking thousands and leaving me without the correct items and several that did arrive are badly damaged. As for the delays 2 drivers left Switzerland together and arrived almost 12 hours apart.

Please read the very belated response here from European Moving. Basically they took 3.5 months to respond and took zero responsibility for any of the issues I encountered. I was assured on booking that there would be two drivers to assist -there was one who I had to pay extra cash (€250) to stay to help. I was told by the company that I would be compensated for the damaged items and the extra money it cost me, again entirely untrue.
Bottom line is that the company promised several things and delivered none of them. The move cost me €500-600 extra, the damaged/destroyed items were worth several thousand and the many items left behind also had a significant value. Overall a dreadful job, constant promises and lies and still absolutely no acceptable outcome.

European moving charged thousands and still left me with thousands more to pay in damages. They lied and promised I would be compensated and eventually sent this response. If they had taken this stance from the outset it would be one thing but they repeatedly promised it would be addressed and compensation would be forthcoming. All rubbish. Do not use this company, not only are they inefficient and using random drivers who they don’t know around Europe they also are dishonest and entirely untrustworthy. I would hate for anyone to be hoodwinked by this unprofessional company.

European moving was able to organise a move on short notice. Quote was provided quickly at competitive price. The move was done on time. The customer support i received from Bechir Marco was timely, reliable and effective. Was slightly disappointed by the set up of the furnitures and boxes in the van. Otherwise it would have been a 5 stars rating.