europeanmoving.co.uk Anmeldelser 

Over a year waiting for a refund. Cancelled our booking last March due to corona. Was promised a refund within 30 days. This was later extended to 90 days.

One year later and they have blocked our email and phone numbers leaving us no way to contact them.

We're filing our court papers tomorrow.

****Do not trust these people with your money****

We booked and paid for a van to take furniture from UK to France in August 2020. My husband and I were in France waiting the furniture and our daughter was organising things UK side. However, not only was the van 2 hours late, a lot smaller than booked, but the driver informed my daughter that he would not deliver the furniture unless we paid 800Euro on arrival in France. We had already paid 1200 Euro to EM. Our daughter rang us in France very distressed. My husband spoke to the driver and then to EM. After many calls backwards and forwards and major distress and worry on our part, we were finally assured that the furniture would be delivered without a ransom being paid. We spent an extremely worrying time wondering if it was going to arrive or not. The furniture –a third of which was left in UK- did arrive 24 hours later than scheduled and was unloaded. On complaining to EM, 6 weeks later they eventually agreed compensation of £150. By the end of November we had not received the funds. We contacted EM and eventually after many emails and calls were told it could take up to 90 days for the compensation to be paid. This came and went. We tried on numerous occasions to contact EM without response. On day 126 we did get a response telling us it would be passed to finance and the delay was due to Covid restrictions. I have since sent 2 further emails and spoken to a representative who assured me he would get back in touch by end of play last Friday on day 173. Needless to say, he didn’t. It’s now not only about the money, it’s about the shear lack of integrity and customer service. Frustrated, annoyed doesn’t begin to describe it!

One of the most awful experiences I have ever had with a company
Thieves. DO NOT PAY THIS COMPANY. You might lose your money and no service will be provided.
One of the most awful experiences I have ever had with a company. They happily took my money, and when the day approached.. radio silence. Blocking my calls as soon as they saw my number. They told me they had problems with the van (that they subcontract).
They sent another subcontracted local company to pick my stuff "so they will pick them the next day", but this also never happened. Now this other company is asking me they cannot keep my stuff there anymore!! and obviously they dont answer their calls either (this guys must have a long list of blocked numbers). I had to pay another company to pick my stuff while these scammers don't even attampted to contact me or say anything.

RUN AWAY FROM THIS COMPANY.

And please don bother to reply with one of your templated answers saying whatever excuses. Please save your time. I truly hope you end up in court and lose all the money you have scammed not only to me but to many others as I can see from the comments and you end up in jail. You deserve it for the suffering you are causing. These are people's beloved items!!

I am filing my case already.

Bear in mind the value of your items, it is just a man with a van service, so have helpers ready at hand, but it was much more cost-effective than the rest of the quotes I received and perfect for my purpose as I didn't have much in a way of delicates or valuable items. We did have a slight panic in that the Friday afternoon before the move was scheduled I received an email saying there was a problem with the truck coming through the border and could I delay the move for a few days. I was meant to be out the property that weekend and had booked my own travel from UK to FR, along with the covid tests travel time I didn't have much time to play with. And considering the move was scheduled for a Saturday communications were lacking quite significantly, I understand plans can change last minute but I felt this could have been handled much better.
That said the rest was easy. The goods arrived the next day and all in one piece.

We have used European moving to move our house hold stuff to France. They have provided excellent service, answered all the questions. The drivers were really helpful and taken great care of our stuff, helped us loading and unloading. Max from the company was outstanding. We highly recommended the company and the drivers they used.

I have made numerous attempts to confirm the status of my shipment which I believe is still in storage at your facility in Folkestone. I require immediate communication on this matter, and if I do not receive a satisfactory reply I will pursue all avenues of compensation for my belongings which are unaccounted for. Yours, Tim Harris.

Ordered the minimal product for a move they offered (already too big for what I needed), payed for it, then the company decided they couldn't do it unless I payed twice as much.

Been waiting for 4 months for a refund.

This company is a scam.

Late but our stuff arrived.
We have moved in November from UK to France and contacted European Move about our stuff being stored in a storing facility in Maidstone and needed it loaded and shipped to us.
Due to Covid and Brexit the whole process took way longer that wanted and finally received some of our stuff one month later than booked.
I understand the situation is our of their hands and the government does as it sees better fit for the situation, but we were in need of kitchen supplies, clothes and others.
After speaking with Lisa Porouet several times, she had managed to book us for a delivery. What I didn't know at the time ( and it was my fault interily) was that 20 cube meters dont look like much when the contract also states 1000kg, so we end up with half a Luton van of stuff and lots more still in storage. We were very lucky that our family in the UK, helped loading the essentials.
Now we will be leaving the rest of the stuff in storage till a later day and not rush to get it over.
Even if this wasn't the easiest move, Lisa did everything she could to have a delivery done and for that I thank her.

We hire a moving from Glasgow to Barcelona with this company for mid-January. We paid the amount of 2400€ for a full van (they need to receive the money 14 days before the moving day). The same day of the moving they told us that they were looking for our transport and once they have it, they'll send it, and they were not sure how long that could take. We found out that they didn't have a permission to cross the border due to the Brexit situation, so they were basically waiting (probably weeks). They offer me the chance to cancel and refund the full amount in less than 15 days. I cancelled and a couple of days later I received and email from them saying that I'll receive my money in 30 to 90 days because is a hard time for them with all the covid situation and I must understand. It's been a month and I'm still waiting for my money. We're now dealing with our lawyers with all this situation. Worst company ever.

Très content de European moving, cela fait 3 fois que je fais appel à eux pour déménagements entre Paris et Berlin et retour.
Prix imbattables, bien moins cher que de louer soi même un camion surtout si on ajoute le temps pour le conduire (10h pour paris berlin parfois par très mauvais temps), essence péage fatigué le tout aller et retour car la location en aller simple est encore plus chère !
Pour un camion complet, les dates sont fixes, pour un camion partage les dates sont communiquées au dernier moment parmi un volant de 3 jours fixé avec European moving. Paris Berlin a moins de 1000 euros pour 10 m3, imbattable. Il faut se débrouiller pour se comprendre avec le chauffeur, souvent polonais non anglophone, mais ca se passe très bien à chaque fois. Prévoir de l aide notamment à l arrivée car le chauffeur aide surtout à descendre la marchandise du camion, ensuite il faut se débrouiller.
Je referai appel à European moving sans hésiter.

I was due to move on 22/01/2021.
Two weeks before the moving date, they asked me to pay the whole amount, and I asked them if the move was still going ahead due to COVID and Brexit. They said yes, so I paid the whole amount.
Ten days before the moving date, they said that they needed to postpone the move to at least February due to Brexit and COVID (clearly, they weren't prepared for it, although they were known for long in advance), but this was not an option for me. I had to look for another moving company with less than 10 days to arrange everything, with the extra costs that this has meant.
After a couple of days, they accepted to give me a refund, but they said this could take up to 90 days. I am still waiting...
They are keeping more than £1000 (for who knows how long) for a service that they didn't complete, and that they canceled only 10 days before the move due to a lack of planning and preparation from their side.
Wouldn't recommend them to anyone.

You have just said you contacted us last week. This is a blatant lie and if you have how did you do it, our solicitor requires proof.

This is the reply from this company when they didn't turn up didn't contact us and wouldn't respond to calls and emails. This is the same bog standard reply everyone gets. They take your money and shaft you. Maybe it will be the same response to our solicitor and the judge.

Reply from European Moving
Updated 27 minutes ago
Dear Libby,

Thank you for leaving a review. We are very sorry for the trouble.
Be assured that we will take necessary action on this. All of our moves scheduled in January got postponed due to new custom guidelines and government restrictions. However, we understand how distressing it would have been for you, our team is working on to resolve this and will contact you soon.
Thank you for your patience!

Regards,
European Moving

We are not even giving one star ... 29th January after paying in full £1950 they just didn’t turn up for our move to France from West Yorkshire
No communication no warning nothing they aren’t answering their phones the email they have on the on line chat when it was working is t even correct and I’ve been blocked from the contact e mails I had ... family have tried incessantly to ring from other numbers and the same no response.
We had to immediately obtain another company in order to organise our belongings as our house was sold and the the new buyer was moving in. I had been in hospital for major surgery and it was just appalling. We could not delay our departure due to having already been processed with negative Covid tests plus we have dogs with AHC which are only valid for travel with 10 days of writing them via a vet.
Do not respond, as you have with some many of the reviews who are stating similar service, with a “this will be passed onto the appropriate team who will liaise” ... you should of been more aware and planned regards the different arrangements regards customs before accepting anyone’s booking and you certainly don’t take full payment you certainly don’t just not turn up and you certainly don’t not communicate ... it’s appalling customer care, it is fraudulent, you have contravened the contract we had.
We contacted Trading Standards who advised us to approached with a letter ( cope below) and give 14 days of reply which is tomorrow 17th as it was sent recorded delivery.

Be in no doubt we will absolutely follow this through ( I note another customer has been through the legal system and is still waiting for her award to be paid ) right through small claims , court , solicitor and high court enforcement officers to get back what is ours

Copy of letter should anyone need advice ::::

The Managing Director
CEO
Chief Financial Officer and Accounts Department
European Moving Warehouse, Park Farm Close, Folkestone CT19 5DU, United Kingdom

For the attention of

The Managing Director
CEO
Chief Financial Officer and Accounts Department

Re invoices 000823 and 000939

This is in relation to the failed and non attendance of your company to our address on 29th January 2020 as per our previous paid for contractual agreement.

This was to move us to our new home in France and includes your dereliction of duty in regards to none completion and compliance of required customs processes and protocols.

You are in breach of our signed and agreed contact under common law having not supplied the service contractually agreed to and paid for.

We entered into a contract with you and paid firstly a deposit and then paid in full between the dates of the 1/12/20 and the 14/1/21 when we paid our deposit and then paid the balance.

We are now seeking repediation of not only the £1900 initial cost but also damages incurred and costs due to your negligence under Trading Standards and Citizens Advice. You have 14 days to reply action and pay the fee below from receipt of this recorded and registered delivery otherwise legal action will be commenced

The damages and costs in total are now £4070 which will be proven as acceptable costs due to your negligence in breach of our contract. This includes the process of requiring to use the urgent services of another removal company at short notice which was considerably higher than your quote.

You failed to answer our calls on the day prior to our move and in an email you stated communications issues with your phones and then on the day of the removal it was only via a live chat that we learned you had not even booked our transport. You have consequently not replied to e mail correspondence nor phone calls.

You have caused us considerable distress and inconvenience plus then inconvenience to our families who have had to help with the later delayed pick up with us already having to go ahead with our move.

Used this company and within 2 weeks of the initial contact they had efficiently moved us to our new home in Spain.
Great communication from office and driver at a great price for a dedicated vehicle.
Delivered straight to our new home and sorted delivery even though we had not arrived.
Excellent service at an affordable price.

I would like to thank the entire team at European-Moving. I have used their services twice already. Should another move come up, will I return anew.

In particular, I would like to thank Lisa and Tanya for the amazing support that we have always received.

FUYEZ !!!!
NUL BANDE DE VOLEURS !!
j'ai payé 1571 euros et déménagement annulé la veille, soit disant à cause du covid19,
j'ai dû me débrouillé seule, et payer un autre déménageur
j'ai arrêté de compter le nombre d'appels passés, et le nombre de mails envoyés,
10 mois plus tard, RIEN
on nous balade de service en service, on nous promet remboursement, RIEN NUL ZERO
je fais démarrer la protection juridique

inutile de répondre à ce message EUROPEAN MOVING, répondez plutôt à vos obligations de remboursement !!

Edit du lendemain de mon commentaire :
Ils me répondent qu'ils sont désolés et qu'ils font en sorte que ca sarrange sauf que le commentaire est anonyme, vous faites comment pour travailler dessus alors que vous savez pas qui je suis ?

“I am happy with the services i got from European Moving on my move to UK in December. Agent Lisa was very friendly and patient, she helped me throughout the process from start to end. Best thing is they are taking care of safety measures at this critical time of pandemic at such an affordable price. Loved it thoroughly!”

Excellent service at such short notice. Before I was apprehensive about using a new removal service, but they completely impressed me as they delivered my stuff right before Christmas. Great coordination and communication both ends from France to UK with timely pickup and delivery. Definitely recommend.

Si je pouvais, je donnerai ZERO étoiles.
C'est de l'arnaque. Pas professionnel du tout.
Ils n'ont pas collecté mes affaires et ils ne m'ont pas prévenu non plus (Ils m'ont carrement posé un gros lapin!).
Depuis 3 mois j'essaye de me faire rembourser 650,00 euros et PERSONNE peut/ veut résoudre mon problème.
NE LES EMBOUCHEZ PAS!

Update when I pay these criminals I done an online transfer I contacted my bank and they are about to report European moving for fraud I was told to ask them one last time for my refund one agent say to call back in 2-3 hours he's going to speak to the payment department about my refund now I rang back they keep hanging up the phone so these people have no intention of giving back my money.
Worst moving company on the day of the move I was informed last minute it was not going to happen they took my money 2 weeks prior knowing fully well they don't have the correct customs paper work ready I did voice my concerns yet I was reassured there is no issues with the move. My calls and emails were ignored I have to be chasing them.i have no where to put my stuff and they refused to refund my money send an email it will take 30 to 90 days and theres no guarantee it will be refunded in that time frame. They get my payment the same day so why should I wait that long when I need move my stuff now? I was charged for a service I did not receive that is deception. I report them to the ombudsman and my solicitor. Stay away from these people there's no communication .no empathy they don't care if your belongings are on the street while they hold on to your money.

Abysmal service! I booked a removal for towards the end of December, prepaid in excess of 1000 euros for the service. The collection never happened, leaving me stranded with the items and no method to organize a removal at the very last minute before i was due to fly and leave the country of origin on a permanent basis. Now they do not answer the phone or any emails and have still not refunded my money. I cannot stress how appalling this company is.

Another week goes by and still no refund. They don't even give you a definitive answer as to when refund will be processed. My case was apparently marked as a priority for receiving a refund (41 days ago) how in gods name can it take this long???

They also use covid purely as an excuse as a way of avoiding responsibility for their actions. Apparently covid is responsible for a delay in processing refunds? How this stops somebody from pressing a button on a computer screen to process is a head scratcher indeed.