Eufy Anmeldelser 61

Customer service so so poor.

I purchased the Eufy X10 robot vacuum and unfortunately experienced scratching to my parquet flooring during normal use. After raising the issue, the manufacturer advised that the brush cover was not fully clipped into place and therefore caused contact with the floor.

While I acknowledge their technical explanation, I am disappointed that a domestic robot vacuum designed for unattended operation can potentially damage hardwood flooring due to what they describe as a minor assembly issue. In my view, products operating in homes should have clearer fail-safes or warnings if a critical part is not correctly secured.

Regardless of the cause, the outcome remains that damage occurred to my flooring during normal use of the appliance. I therefore escalated the issue through Harvey Norman and ultimately accepted a refund.

I am sharing this experience so other customers are aware of the importance of correct assembly and to highlight my concerns around design safety expectations for products of this type.

Absolutely a Useless company,
100s of not recording events,
I’m being fobbed off by this bot asking is that has on has that be been done.all aimed to
& designed and hope you go away & do not come back,I was recommended this company by a Friend, he is the only one of very few that are happy with their product keep looking elsewhere if you want any cctv

i am getting reminders all the time about my camera and cloud which is annoying and the cloud service is a scam as i have refused it now i am hassled about it , eufy started off good but now i am really getting cheesed off with it, time to go elsewhere.

I couldn’t fault there customer service were helpful in every way helping me reset the doorbell which was faulty a manufacturers fault

I've had a frustrating experience with Eufy.

I purchased the video doorbell (S220), the chime and the S40 solocam.

Fast forward a few years and to resolve a wifi issue, I had to remove both units from the app and re-add.

Up until this point both units were working - but once removed couldn't be added back to the app. There was no hardware fault — the issue is with the app/binding process, which effectively makes a working product unusable.

Eufy Customer Support has been frustrating. Over a couple of weeks, I repeatedly explained this is not a warranty or replacement issue (I simply want to get my working devices back online) - yet responses continued to focus on scripted steps, warranty limits, and discount offers — none of which addressed the problem.

The result is that I still have no usable security cameras and now have to replace functioning devices due to limitations in the Eufy ecosystem. This is both costly and wasteful.

I would not recommend Eufy based on this experience.

If I could give zero I would ordered a week ago still not dispatched. Nightmare to deal with. Buy elsewhere. Cancelled order waiting for refund from Uk branch

The HomeBase system and doorbell camera have been a complete failure. I recently had a £360 package stolen from right outside my door, and the system didn’t record a single second of it. None of the cameras captured anything at all.
To make matters worse, the hub itself has never worked properly since the day we bought the system. It’s incredibly disappointing and leaves you with a false sense of security. We’ve experienced this issue on several occasions now.
I strongly recommend avoiding this system unless you’re prepared for unreliable performance and the risk of missing the very events it’s supposed to protect you from.

Purchased a lot of kit from this awful company, never will I make that mistake again. I Have had there wireless cameras for quite a few years they do eventually fail but lasted a while that was then but now not good. 3 years ago purchased a 2 wired floodlight camera kit only mounted 2 years ago due to needing a reliable electrician and both cameras went of together less than 24 months after fitting, they as others have said offered a discount as out of Warranty nearly £400 to buy and then an electrician to fit them, disgusting customer service and product. Bought a eufy robot vac last April failed in less than 12 months January again offered to exchange it only for a refurb or return to retailer for a refund. Stay clear there products are a money pit. This company are not what they used to be. I am going to see if I have a case and can report my issue to Trading Standards through the correct channels as I believe it is withheld firmware updates as both cameras failed together this indicates it is the case in my honest opinion. Consumer law is there to prevent this happening and protect people who need to report it not being adhered to if they believe it to be true.

I purchased a Eufy vacuum for £272 from Amazon. After 28 months of normal (weekly) household use, it suddenly stopped working completely.

I contacted Eufy for assessment. Their response? They deem it "unrepairable" due to "technical limitations and parts availability" – and immediately offered me a discount code to buy a new one.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality and last a reasonable amount of time. A £272 vacuum should last significantly longer than just over two years. The law also requires sellers to repair or replace faulty goods. If repair is genuinely impossible, they must provide a replacement or refund.

Instead, Eufy is offering discount codes while ignoring their statutory obligations. They seem to be hoping customers don't know their rights.

If you're considering Eufy, think carefully about whether they'll stand behind their products when things go wrong. My experience suggests they won't.

NEVER BUY THIS BRAND!
Unless you are happy with being on a customer service merry go round!
The S330 camera I purchased worked for 9 months.
I’m in the guarantee period of 12 months and I contacted Eufy support two weeks ago now, and I’m still in a constant spiral of e mails, telephone follow up calls by me, and getting absolutely nowhere.
I made a follow up call yesterday was told I would have a reply that afternoon and nothing to date. They also claim to be sending e mails which I haven’t received. They have my correct e mail address, they claimed to have sent an e mail on the 13th February which was not in either my inbox, or my junk mail folder. So they are either incompetent or lying. 🤥.
I’m guessing that they may be hoping that I will tire of pursuing them and they will not have to fulfill their obligations to replace the camera. Please don’t waste your money! Dont buy their products as they have been completely useless in their obligations to the guarantee and customer service has been the worst experience of my life.

Ordered 3D filament mystery box on 28th January. Waited nearly a week then they cancelled it saying stock ran out due to high demand. If you dont have stock dont take peoples money in the first place.
They processed my order, took payment immediately, then waited until it was too late to buy elsewhere before cancelling.

Their apology? Some useless 20% discount vouchers. I dont want discounts from a company that operates like this. Take orders they cant fulfill, string customers along, then offer vouchers as compensation.

This is how scam operations work. Completely unacceptable business practice.

Stay well clear of Eufy, their customer service is a joke and they clearly have no idea how to manage inventory or treat customers properly.
Will never order from them again.

Avoid Eufy E28 vacuum mop
Very disappointed with mop especially given the price point. Have sent several complaints to Eufy who just come back and ask for the same information over and over again and do nothing. There is zero obstacle avoidance. Continually bashes into skirting despite the skirting being 12cm high. Goes around in circles for no reason and enters rooms where it’s not programmed to go into. The carpet performance is dismal doesn’t even pick us cats hair. And before Eufy comes back - yes the filter is clean. In fact, my 10 year old cordless upright vacuum on the lowest setting with all gates open does a better job. Look at vacuum wars vacuumwars com before you buy. There are much better performing vacuums than Eufy and much more affordable.

Purchased a base unit 3, two cameras and a e340 doorbell. First doorbell failed to detect, very unreliable.
Replaced with new one, just as bad plus battery only lasted about 12 days. Contacted support, advised to delete doorbell from base unit and hard reset. Contacted support again because it wouldn't pair. They went through the procedure, still didn't work. Said they would contact technical support.
I then tried, gave up after about two hours. I'll wait to hear what they say (Always an email never a phone call).
I haven't installed the cameras yet. If they are as reliable as the doorbell it's all going back.

I purchased the Eufy E340 for my door. Now whilst the features seem decent, and the picture, only allowing the bell to connect to 2.4ghz is a poor option. The back plate also when installing is awful. My first one just snapped. It has 2 screw holes that mean the backplate isn't flat against the wall, so it's wobbly when installing. Backplates need to be flat and then they won't break. I also have spent several hours trying to connect the mini chime and I've tried everything and it just won't pick up a WiFi signal, even when entering the details manually. I've spent several days going backwards and forwards speaking to Jerry from customer service, who is genuinely trying his very best to help, but the overall product is poor in my eyes. Whoever reviewed this as the best doorbell is clueless!

My Eufy Omni E25 is pretty good. Its vacuuming performance is quite good, but not perfect. Its mopping is the same: pretty good but doesn’t remove 100% of marks from tiled floor. So it provides reasonable performance, which I reckon is about as good as one can expect from a robot vacuum/mop. The software/app is good and easy to use. The customer support is very good. When I’ve had a problem or question, I’ve always received quick and helpful email replies from Anker, the parent company.

I tried to purchase a Eufy E340 doorbell camera, I use "Wise" for the majority of my payments due to the convenience when also dealing in foreign currency. For some reason, three times the payment was rejected, this is despite using the same account for countless other regular and one off payments on the Internet through Google Pay, regular payments like for Spotify, Amazon, Netflix, Paramount, Butternut Box, Hello Fresh, Pet insurance, Ebay, etc.
Email response is slow (I suspect from China) and unhelpful, wanting a lengthy appeal.
I have never had a problem with my finances or with Wise or Google Pay, I suspect possible links to a Scam company called Halovision (another Chinese company), where I needed to get a chargeback from Visa to get my money back. The chargeback was successfully received after some investigation and maybe Wise and or Google have blacklisted Eufy?

I purchased a Eufy SoloCam E30 directly from the Eufy UK website on 11 August 2025, and after only a few months the camera began going offline intermittently. Since then, I’ve contacted Eufy support multiple times, and the experience has been incredibly frustrating.

Every time I reach out, I’m asked for the same information again and again — serial number, screenshots, purchase details, proof of payment — all of which I have already provided repeatedly. Despite supplying a screenshot of the bank transaction and every detail requested, each new representative simply asks for the same information all over again. It feels like the support team isn’t reading previous messages or keeping any record of the case.

I no longer have the order number, but since the purchase was made directly through Eufy’s own UK website, it should be straightforward for them to locate the transaction using the details I’ve already supplied. Instead, I’m stuck in a loop of repetitive questions and no progress.

The product is faulty, the issue remains unresolved, and the customer service has been shockingly poor. For a security product, reliability and support should be a priority — unfortunately, that has not been my experience.

I cannot recommend Eufy based on this level of service.

Never again will I buy one of these cheap n nasty products!!
I bought 4 different cameras and their Home Base system and they've all failed/gone wrong ! One camera i have had replaced 4 times (eventually) after it took me 6 weeks to get replaced the first time, 4 weeks the second, 2 weeks the third and im still waiting on the 4th ! The cameras are really cheap and nasty, the app is full of bugs and parts that don't work as they're supposed to and their faults/ Customer 'Service ' tean (Pascal, Christian etc), simply lie to you promising you they've sent replacement cameras out when they haven't, promising to email you confirmation and they don't, promising manager call backs and you don't get any !

TOTAL SHAMBOLIC COWBOY LIARS!
THERE ARE M7CH BETTER AND RELIABLE CAMERAS TO LEEP YOUR JOME SAFE, BUY FROM ONE OF THEM IS MY ADVICE!!

Terrible customer support. Still waiting on a robot vacuum to be delivered. Now waiting on a refund. Unacceptable service, telephone and chat support are shockingly bad.