Mise à jour du 13/05/26: suite à mon commentaire mon remboursement a été effectué. Je mets donc 4 etoiles car mis à part ce problème de remboursement, les articles reçus étaient conformes et très j... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought an item which was supposed to be delivered to Paris. While delivery company sent a notification that the order was delivered, I did not receive anything. I emailed Touché Prive 3 times and no... Se mere
Leider sehr enttäuschend. Das bestellte Kleid kam bereits beschädigt an. Ich habe den Kundenservice mehrfach per E-Mail kontaktiert und Fotos des Schadens geschickt, aber bisher keine Antwort erhalt... Se mere
Bestellnummer EU20061 LONG CARDIGAN WITH GOLD BUTTONS × 1 Schwarz / Standard Meine Bestellung war leider eine große Enttäuschung. Da ich auf die Qualität von Touch Privé vertraut habe, konnte ich... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
"REDEFINING MODEST FASHION" Touché is a trailblazing fashion brand that originated from Istanbul with a vision to revolutionize the way young women dress. Our founding designers saw an opportunity in the declining popularity of mainstream brands and the monotony of traditional fashion design, and set out to create a new standard for women who seek a unique and elegantly modest style.
Kontaktoplysninger
2,1
Under middel
323 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 44 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Order marked as delivered but was not
Haven’t received my order and they don’t dare to reply to my claim while it has been more than 48hours. I should have been more conscious about the reviews claiming that it’s a scam, because it’s indeed is, don’t buy from them ! Yet they dare to answer that it was delivered but it wasn’t and they don’t even respond to mails I’m gonna report them asap. Never order from there!
27. november 2025
Besvarelse fra eu.toucheprive.com
Thank you for sharing your feedback.
We have checked your order, and we would like to kindly inform you that your package was delivered on 29 November, which is three days after the order date. Delivery times may vary depending on the destination country, and you can always find detailed information on our Shipping & Return Policy page:
https://eu.toucheprive.com/pages/shipping-and-return-policy
Thank you for choosing us, and we truly appreciate your patience and understanding.
Kind regards,
Touché Privé Customer Service Team
Do not trust them…
I Made a return they received 10 days ago and noone is answering concerning my refund. This is not a correct way to behave. I’ll shortly report them to the police.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Thank you for sharing your feedback.
We have reviewed your return, and we would like to kindly inform you that your return package was delivered to our warehouse on 22 November, and your refund was completed on 5 December. The delay occurred due to the high volume in November.
We truly value your understanding and appreciate that you chose us. Your feedback helps us improve and provide a better experience for you and all our customers.
Kind regards,
Touché Privé Customer Service Team
Die Retoure bearbeitet sich nicht und…
Die Retoure bearbeitet sich nicht und sie bezahlen nicht zurück.
Wir hatten die Waren am 31.10.2025 zurückgeschickt und laut Hermes sind sie am 04.11.2025 angekommen. Heute ist der 08.12.2025 und sie sind immer noch nicht zurückgemeldet, obwohl wir auch per Mail benachrichtigt haben. Hier lügen sie noch am 5. Dezember und erzählen, sie hätten Systemprobleme, sind aber lustig dabei.
27. november 2025
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Aufgrund eines technischen Problems in unserem System wurde die Rückerstattung, die wir am 5. Dezember veranlasst haben, nicht erfolgreich abgeschlossen. Unser Team wird sich so schnell wie möglich mit Ihnen in Verbindung setzen, um die notwendigen Informationen zu erhalten und sicherzustellen, dass Ihre Rückerstattung ohne weitere Verzögerung bearbeitet wird.
Vielen Dank für Ihr Verständnis.
Mit freundlichen Grüßen
Touché Privé Customer Service Team
No refund, no response
I returned my items weeks ago, the courier confirmed delivery, and Touche Prive still hasn’t issued my refund. Customer service stopped responding entirely. After checking other reviews, I can see many customers reporting the same refund problems. I strongly recommend avoiding this company, as you risk not getting your money back.
IF YOUR REFUND IS OVERDUE and customer service isn’t responding, don’t wait and immediately request a chargeback through your bank. It’s one of the most effective ways to get your refund. And if Touché Privé gets too many chargebacks, banks can hit them with heavy fees or even cut off their ability to accept card payments.
26. november 2025
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Thank you for sharing your feedback.
We would like to inform you that our team has already reached out to you via email to assist you with your case. Please check your inbox, and feel free to reply so we can resolve your refund as quickly as possible.
Thank you for your understanding.
Kind regards,
Touché Customer Service Team
Fraud! No refunds!
If there is a -10 stars I would probably do that! As it seems that this is a total fraud company, bad quality and no refund after you return your items! It has been 15 days already and I can see that they have received it but still nothing! They also don’t reply to your emails.
7. november 2025
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Thank you for sharing your feedback.
We would like to kindly inform you that your refund was completed on 5 December.
Thank you for your understanding.
Kind regards,
Touché Privé Customer Service Team
Me han traido un vetsido que no he…
Me han traido un vetsido que no he pedido EU18879 y he perdido a etiqueta de devolucion, y nadie contesta para ver como lo devuelvo.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Gracias por compartir sus comentarios.
Hemos completado su reembolso y nuestro equipo se pondrá en contacto con usted lo antes posible.
Gracias por su comprensión.
Atentamente,
Touché Privé Customer Service Team
Faites attention,
Faites attention,
Ils ont reçu mon colis de retour ( des vêtements troués et déchirés)et ils ne répondent pas aux mails et ils ne m’ont pas remboursé
Des voleurs…
10. november 2025
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Merci pour votre compréhension et pour nous avoir choisis.
Nous vous présentons nos sincères excuses pour le retard dû au volume élevé du mois de novembre.
Notre équipe vous recontactera dans les plus brefs délais.
Cordialement,
Touché Privé Customer Service Team
It’s been 3 months
It’s been 3 months, I sent the package back and still didn’t get my money back. It’s scam guys!! Go buy some where else.
21. august 2025
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Thank you for sharing your feedback.
Due to a recent change in our customer service team, some previous email communications could not be accessed. As no order details were included in your message, we are currently unable to identify the related order.
We would like to resolve this matter as quickly as possible. Please contact us again at care@toucheprive.com and include all relevant details (order number, email address used for the purchase, and a brief explanation). Once we receive this information, our team will assist you promptly.
Thank you for your understanding.
Kind regards,
Touché Prive Customer Service Team
No refund, no resolution, and now no response at all
My experience with Touché Privé has been deeply frustrating. I returned my items months ago, and the company confirmed receiving them, yet my refund has still not been processed. Despite multiple follow-ups on my part, I have received nothing but repeated apologies and vague explanations about “technical issues,” with no actual progress.
What makes the situation even worse is that customer service has now completely stopped responding to my messages. I am left without my refund, without any updates, and without any indication that my case is being handled at all.
This level of service is simply unacceptable. A company should honour its commitments, communicate transparently, and process refunds within the promised timeframe. Sadly, Touché Privé has failed on all counts.
I cannot recommend shopping here and will not be purchasing from them again.
23. november 2025
Uopfordret anmeldelse
Sipariş verdiğim bir ürün sayfada set…
Sipariş verdiğim bir ürün sayfada set yazıyordu yelek pantolon bu yüzden sipariş verdim fakat sadece yelek geldi. Bildirdim geri dönüş yapılmadı bu markaya yakıştıramadım bu durumu çok memnun olmama rağmen tekrar sipariş vermeye çekiniyorum artık malesef😔
3. november 2025
Besvarelse fra eu.toucheprive.com
Geri dönüşünüz için teşekkür ederiz.
Eksik gelen ürünümüzün iadesi yapılmıştır. İade tutarının hesabınıza geçme süresi bankadan bankaya göre değişiklik gösterebilmektedir. Süreç için ekip arkadaşlarımız sizinle iletişime geçecektir.
Anlayışınız için teşekkür ederiz.
Touché Privé Müşteri Hizmetleri Ekibi
Nog steeds de bestelling niet ontvangen
Nog steeds hebben wij de bestelling niet ontvangen. Wij hebben het besteld op 31 oktober Op de site staat binnen 48 uur geleverd. Mocht ik binnen 48 uur geen reactie hebben zullen wij aangifte doen. Er word niet voldaan aan de wettelijke eisen en daarbij valt er geen contact op te nemen met het bedrijf!
12. november 2025
Uopfordret anmeldelse
Oplichters!…
3 artikelen terug gestuurd en meerdere malen gemaild maar nu een maand later nog steeds geen terugbetaling en ook geen reactie op mijn emails!! Dit zijn oplichters!!
22. oktober 2025
Uopfordret anmeldelse
Wil een bestelling terugsturen maar het…
Wil een bestelling terugsturen maar het gaat zo moeilijk alsof ze het niet willen!!
Ze maken valse beloften. Aub niet bestellen bij dit bedrijf
16. oktober 2025
Besvarelse fra eu.toucheprive.com
Bedankt voor uw reactie.
Ons team heeft al contact met u opgenomen.
Met vriendelijke groeten,
Touché Privé Customer Service Team
Besvarelse fra eu.toucheprive.com
Geri dönüşünüz için teşekkür ederiz.
İadeniz 18 Kasım tarihinde tamamlanmıştır.
Anlayışınız için teşekkür ederiz.
Touché Privé Müşteri Hizmetleri Ekibi
Mir gehts wie alle anderen Käufern…
Mir gehts wie alle anderen Käufern auch. Ich bekomme mein Geld nicht zurück! So etwas habe ich in Deutschland noch nie erlebt. Daher versuche ich von hier aus die zuständige zu erreichen.
Sehr geehrte Damen und Herren,
ich habe meine Bestellung bereits vor mehrere. Wochen retourniert, doch die Rückerstattung ist bislang nicht erfolgt. Ich bitte Sie daher letztmalig, mir den Betrag umgehend auf das ursprüngliche Zahlungsmittel zu erstatten.
Sollte die Rückzahlung nicht innerhalb der nächsten 7 Tage erfolgen, werde ich den PayPal-Käuferschutz einschalten, mich an die Verbraucherzentrale wenden und gegebenenfalls auch meine Rechtsschutzversicherung einschalten.
12. september 2025
Uopfordret anmeldelse
Retourzending
Nog steeds geen geld terug na retour en geen antwoord per mail.
6. november 2025
Uopfordret anmeldelse
Ich habe vor 4 Wochen eine Rücksenung…
Ich habe vor 4 Wochen eine Rücksenung gemacht. Bis Heute habe ich mein Geld nicht zurückbekommen! Telefonischer Kontakt absolut nicht möglich, per Email schwer erreichbar.
Falls ich mein Geld so schnell wie möglich nicht zurückbekomme, werde ich einen Anwalt einschalten!
Beste Grüße an das Team Touche Prive!
4. november 2025
Uopfordret anmeldelse
Unresponsive customer service.
Unresponsive customer service.
Confusing and messy process both in receiving and returning a parcel.
Still waiting from them for instructions to return my items.
28. oktober 2025
Besvarelse fra eu.toucheprive.com
Thank you for reaching out to us and for your trust in our brand.
We’d like to let you know that we’ve already sent you an email with the latest updates regarding your refund.
Rest assured, we’re closely following up to resolve this as quickly as possible.
We truly appreciate your patience and look forward to continuing to serve you.
Warm regards,
Touche Customer Service Team
Todavía no he recibido el pedido hace…
Todavía no he recibido el pedido hace más de una semana de la compra
27. oktober 2025
Besvarelse fra eu.toucheprive.com
Thank you for reaching out to us and for your trust in our brand.
We’d like to let you know that we’ve already sent you an email with the latest updates regarding your refund.
Rest assured, we’re closely following up to resolve this as quickly as possible.
We truly appreciate your patience and look forward to continuing to serve you.
Warm regards,
Touche Customer Service Team
Besvarelse fra eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us.
Your kind words and thoughtful review truly mean the world to our team. It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference.
Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.