After being disappointed because the charger item didn’t work properly, TALA was absolutely fair and send me right away a replacement device which is perfect. I have to say that’s a very profession... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great service in a difficult time for transport and for any activity on the planet. Great bulbs, they are a present for my mother who’s in lockdown from the beginning of March: tomorrow she is 70... Se mere
Virksomheden har svaret
From the order to the delivery, the whole process went perfectly smoothly and I received my lamp in about week. The lamp came in a very protective package, was very easy to set up and is definitel... Se mere
Virksomheden har svaret
I ordered the Voroni III for my kitchen. It is a beautiful sculpture and a perfect piece of quality craftsmanship. The light is warm, ideal for a cozy autumn when the days are shorter and dark... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.
Kontaktoplysninger
25b Vyner Street, E2 9DG, London, Storbritannien
- +442030263246
- customerservice@tala.co.uk
- eu.tala.co.uk
4,7
Fremragende
125 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
European delivery and a broken bulb
Had some confusion on how to order the Tala bulbs shipped to France. Customer service responded as they said within 48 hours and pointed me in the right direction. Unfortunately we had 1/5 bulbs broken on delivery and again, customer service responded promptly and assisted straight away! The bulbs are even more magnificent in person!
8. december 2021
Besvarelse fra Tala
Hello Leanne,
Thank you for leaving us a great 5-star review. We are so pleased to hear that you are loving your Tala lights and that we solved your issue to a satisfactory level. We look forward to your next order.
Hope you have a great day!
Kind regards,
Elliot
Tala Customer Support
Besvarelse fra Tala
Hi,
Thank you for your review!
We are always working to improve our customer experience and feedback is always welcomed. We are currently working on improving our email notifications during the order process, so I hope your next order with us will provide the communication you were missing this time around!
Kind regards,
Elliot
Tala Customer Support
Voroni III
I ordered the Voroni III for my kitchen.
It is a beautiful sculpture and a perfect piece of quality craftsmanship. The light is warm, ideal for a cozy autumn when the days are shorter and darker.
The service was equally perfect. Fully transparent, friendly and fast. I live in Germany and the lamp arrived within 10 days.
Bonus points for the beautiful packaging!
4. oktober 2021
Besvarelse fra Tala
Hello Patrick,
Thank you for leaving us a great 5-star review. We are delighted to hear that you are happy with our service and your products. Have a great day!
Kind regards,
Emma
Tala Customer Support
We are very satisfied with your…
We are very satisfied with your service, everything went perfectly.
28. september 2021
Besvarelse fra Tala
Hello Elad,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service. We hope that you enjoy your new Tala lighting. Have a great day!
Kind regards,
Claire
Tala Customer Support
astonishingly fast delivery- wow !!!
10. september 2021
Besvarelse fra Tala
Hello G. Lang
Thank you for your 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Besvarelse fra Tala
Hello Altså!
Thank you for your 5-star review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Besvarelse fra Tala
Hello Jeroen,
Thank you for your review, it is fantastic to hear you are happy with your new Tala lighting and thank you for your patience,
Have a good day
Kind regards,
Emma
Tala Customer Support
Besvarelse fra Tala
Hello!
Thank you for leaving us a 5-star review. We are delighted to hear that you are happy with our service, have a great day!
Kind regards,
Emma
Tala Customer Support
Besvarelse fra Tala
Hello Christy,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy and enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Besvarelse fra Tala
Hello,
Thank you very much for your wonderful review. I'm very happy to hear that you're satisfied with your items and with the speed in which you received your order.
Kind regards,
Lewis
Tala Customer Support
Stunning design
Stunning design, excellent quality, excellent service and quick delivery. I would definitely recommend this brand.
16. juni 2021
Besvarelse fra Tala
Hello Pascale,
Thank you for leaving us an incredible 5-star review. We are so pleased to hear that you are loving your Tala lights and are happy with our service. We work hard to make sure our customer experience is great, so brilliant to hear you are happy.
We look forward to your next order. Hope you have a great day!
Kind regards,
Emma
Tala Customer Support
Besvarelse fra Tala
Hello Marina!
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Besvarelse fra Tala
Hello Anna!
Thank you for leaving us this review. We are so pleased to hear that you are loving your Tala lights! Hope you have a great day!
Kind regards,
Emma
Tala Customer Support
One of the bulb was broken
One of the bulb was broken, no email or phone number for me to contact them.
19. maj 2021
Besvarelse fra Tala
Hi Agathe,
Thank you for reaching out to us. We ensure that our bulbs are carefully packaged, so we are incredibly sorry to hear that your item was damaged on this occasion. I have passed on your details to our customer service team, and they will be in touch with you soon to resolve this matter. I would also like to add that our email address (customerservice@tala.co.uk) is on our website—contact page and in a banner on top of our website—but I have included it here too for your ease.
Best wishes,
Farjana
Best LED bulbs
LED bulbs are the best bulbs for dimming i could find so far. Especially if soft start is important for you.
5. maj 2021
Besvarelse fra Tala
Hi Tomas,
We are super pleased to hear that, and thank you for the 5-star review! Have a lovely day.
Best wishes,
Farjana
Besvarelse fra Tala
Hi Gloria,
Thank you for the 5-star review and kind words. Glad to hear you are pleased with our service. Have a great day.
Best wishes,
Farjana
Fast and safe delivery of products
Fast and safe delivery of products, beautiful design
27. april 2021
Besvarelse fra Tala
Hi George,
Thank you for leaving a 5-star review. Super pleased to hear you are happy with both the product and the service. Have a lovely day!
Best wishes,
Farjana
Besvarelse fra Tala
Hi Salvatore,
Thanks for getting in touch, great to hear from a happy customer.
Have a great day
Josie
Team Tala
Besvarelse fra Tala
Hi JM,
Thanks for the positive feedback!
Have a great day.
Josie
Team Tala
Tala did their best but our experience was miserable …
Tala did their best but unfortunately we had to wait months, a failed delivery, by which time they had run out of part of our order, had to start again with separate orders, before getting to Tenerife. We ordered in plenty of time before Brexit, spent two months in Tenerife but the order still hadn’t arrived so we have yet to see the lights five months later. Process not helped by there being no phone number on their website and days delay in answering customer service emails.
12. marts 2021
Besvarelse fra Tala
Hi HM,
Thanks for your honest review, and I'm sorry to hear that you've not had a smooth experience with us. We pride ourselves on quality service and excellent products, so we are disappointed to have fallen short on this occasion.
I can see you have spoken with the team previously about this matter and I am investigating to find the latest update. Someone from the team will be in touch very shortly.
Kind regards,
Team Tala
Dette er Trustpilot
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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.