Home Secure Anmeldelser 

Purchased a anti snap barrel. Returned the product and promised a refund. Sent product back tracked. They've received the barrel and still no refund. Reading plenty of comments saying new ownership etc. Kind of confused how a company could say new owners yet still same occurring no refund is happening again.

Piaras came to my house today and did a great job installing my alarm system and demonstrating how to use it.

He was friendly, polite and a knowledgeable! Way to go guys!

I needed a replacement handle urgently and these guys (Tom) responded super quick to a message from me, with delivery next day. Can't thank them enough and the communication was excellent throughout. I'm a repeat customer and have bought several locks and handles from them over the years and will be returning for more.

John yer weren't arf helpful teday.
Boss customer service man. I owe yer a pint.

Purchsed several times given the cost, products and high quality service.
Always quick to answer any questions and give advice. Thanks

I don't know much about locks but their customer service when there was an issue with the courier was brilliant.

Great customer Service. Placed an order with them 17th June and received order within 2 days.
I emailed them today with a query about another order and had a reply within the hour, many thanks to all at Home Secure

I am compelled to report the magic of Home Secure. Our door lock failed, we worried about extortionate charges of some locksmiths, googled the problem, identified as the gearbox, discovered the Home Secure site with superb step by step instructions for the repair and identification of the correct part from very clear illustrations, ordered and received the new lock very promptly and job done for about £80! With the very clear instructions, only moderate d.i.y ability was needed.
Mark Warren

delivery never came, i followed up and was told they would get back to me. no one ever did. I ended up chasing several times and eventually threatened a chargeback before the issue was resolved.

This has happened twice with them so wont be returning

Ian, John and James are always very helpful. When I go to home secure or even if I call or email they always go above and beyond to help and resolve any issues or problems I have. They're knowledge of materials is amazing - even if I just send pictures of things I don't know the name of.
I'd recommend anyone to use home secure for anything, windows, doors and locks.

Handles were a bit loose on my patio doors so came in to replace them, John and Ian were really helpful and full of advice on how to change them out.

Staff very helpful Ian was very knowledgeable and helped me get the right parts i needed.

Great friendly help from John and Ian. Two of them were so helpful and full of genuine care. Made me feel of ease and I felt safe knowing the job was getting done by some amazing knowledgable people. Would 100% recommend.

Good, helpful lads in that spot - think it’s John and Ian? Either way always willing to help and go extra mile which is always appreciated. Highly recommend 👍

John provided an excellent 5-star service from start to finish. As someone with autism, I can sometimes find these situations overwhelming, but John was incredibly patient, understanding, and supportive throughout. He took the time to explain everything clearly, never rushed me, and made sure I was comfortable every step of the way. His professionalism, kindness, and understanding of my needs made a huge difference. I couldn’t have asked for better service and would highly recommend John and Home Secure Liverpool.

The service given by the staff especillyjohn and ian,ive always find yhem friendlyand helpful and willing to go that extra mile to sory out your needs

I was seen to by John, who was very helpful and informative. He went above and beyond to ensure I received the best possible service. Very happy customer. I would highly recommend this company.

Thanks John,
Luke

My experience was made easier in store with John helping me what a big help he was and couldn't ask for better service.

John done the job i asked for great customer service really helpful and a sound fella

As usual Ian and John are always there to help, very knowledgeable wouldn’t bother going anywhere else this place has everything I need thank you