etrailer Anmeldelser 7.458

Etrailer without a doubt has the best customer service in the business, both before and after purchase. In this case I asked a for advice in selecting the best rooftop cargo box for my vehicle. I received a timely, well-informed, detailed response that was extremely helpful.

Jerred understood my question and gave me a clear, precise answer along with an even better solution for the issue I was trying to solve. Thanks

Good help and good answers to my question. Appreciate the help.

Jared's response was exactly what I needed to know. It was prompt and accurate, very much appreciated!

etrailer is good until they are bad. I had a recent experience where I placed an order on a late Saturday afternoon. I tried to cancel the order within 30 minutes but the order and customer service department was closed by that time. Later that evening, I received an email telling me that my order had been shipped. So I am stuck with having to return the package (shipping both ways) because their shipping department is not in sync with their customer service department.

Thank you for your speedy reply

Very quick and accurate response.

Asked for the length and did not get it. Truck beds are only so wide. It was appearently too much to ask someone to get a tape measure. Length should already be on the product web page anyway.

I installed this Curt brake controller on my 2024 GMC Sierra Pro pickup; truck came with a factory installed wiring harness, but no brake controller. This was an easy 'plug and play' installation of this Curt brake controller, as all fittings were there for a direct connection and installation - no splicing or tracing wiring around! Once hooked up to my trailer, it was easy to dial in my preferred brake settings and off we went! Very pleased with the ease of installation, look of the controller tucked below my dash, and controls and function. Highly recommended!

My question about the product was answered very promptly and courteously. No high pressure sales talk.

Great company to do business with. Very knowledgeable in what they do and sell and the employees are awesome to work with.

Thieves. They screwed up on sending the item to my billing address, then dis not attempt to re-deliver and kept some of the money.

Kate understood what my issue was and thought it was an interesting situation. She compared it with her own boat trailer and between the two of us we decided that a manufacturer would be best to address the question.

She also thought others probably are in the same situation and would benefit from posting the discussion.

Etrailer is a very good company offering great products and support. I have had a few interactions with Etrailer and Robin in particular, his customer relations are top notch. Highly recommend Etrailer.

Robin was knowledgeable about the products I needed.

I asked a question, which was answered, but Jameson also added a good usage tip that rendered my original question moot and saved me a couple of bucks. Appreciated.

They advised me the wrong item several times to order . The did not show or tell me to get the existing model number on all parts before ordering the correct part so I had to return most of the ordered .

All I needed to know

I go to checkout a cart with a few lighting fixtures, mounts, and connector pigtails. It says some message about not being able to ship to my address. A little while later, I learn the items need to be picked up from a pick-up partner and all of them are 30+ miles away. I will not recommend this site to anyone after this. If you're going to have it for sale online it needs to ship or you're wasting people's time.