etrailer Anmeldelser 7.458

I had a question on a Saturday. I called the 800 number and got a hold of Jerred. He answered my question accurately and quickly. It is so nice to be able to get a hold of someone that is knowledgeable of their products, even on a weekend.

Jerred's response was very informative and cleared up all my questions regarding the Pullrite product I had questions about.

He got back to in a timely manner. And when asked more question the response came the following day.

My issue was satisfied quickly. Robin was very helpful and helped me arrive at what I needed. I haven't put the part on yet but I feel good about it.

Very responsive and answered all my questions.

Felt confident moving forward with my purchase by the detailed confirmation and follow on comment and information.

Robin was very thorough on answering my questions, sent me links for the parts I would need to complete my roof rack purchase. I even received a follow-up email from them, just to make sure I was satisfied with the help I received.

Quick response and knowledgeable. Asked questions before finalizing answer.

Valid and quick feedback

TERRIBLE EXPERIENCE!!!
I ordered a front hitch mount for my truck. The hitch arrived floppy around in an oversized box. The box had several holes in it and the hitch was hanging out of it. Lots of paint damage down to bare metal as well as scuffs. etrailer offered me $15 to go but touch up paint for it and paint it myself. $15 probably wouldn’t even pay for the paint at today’s prices let alone cover my time and effort. They blamed the issue on their supplier and UPS. It was etrailer that did the poor packaging job. Take responsibility for it!

Quick response

Jameson C, provide the information I needed. I have talked with Jameson before. Always provided good insight.

Thanks for the quick response, great customer service!

Fast knowledgeable and very professional. Everything think I asked was carried out to a tee! You can never go wrong with etrailer.

Very prompt and informative answers to my questions and concerns.

A quick answer to my question made the decision easy. Seeing other questions and answers helped a lot also. I'll be ordering from etrailer again.

I appreciate the prompt & professional feedback to my questions. Your online videos and photos pertaining to each item is extremely helpful as well.

My question was answered quickly and completely with product suggestions to support. Well done.

Heather was very kind to answer all my questions. She certainly understands everything that everyone needs if you are dealing with towing. I appreciate her time acknowledge.