etrailer Anmeldelser 7.458

Response was quick and helpful in assessing my problem.

Robin answered my question promptly, which gave me the necessary info I needed.

Lazer replied with answer to the question in a timely manner. The expectation and the answer were in line.
Thanks

Very fast response to inquiry. Provided the information I was needing. Ty

Someone fraudulently used my credit card to purchase an item from etrailer.com. When notifying them, the customer service representative initially asked me what could they do about it! I provided the order number and told them it was in their best interest to follow up as the item was still in route. The representative did contact UPS to re-route the item but then had the audacity to suggest that I NOT report this to my credit card company because it would delay the refund process. WHAT! Should I sit back and let more fraudulent purchases be made? I find this company's follow-up to a fraudulent purchase unacceptable and caution others using this company.

Prompt professional response

I reached out to E-Trailer for information on a Ever Chill refrigerator that needed parts. Jesse was very helpful in directing me in the right direction to locate the parts I needed

Had my questions answered and products provided, including upgraded options. Was also to determine my measurements were wrong, so even saved me some struggling. Very happy.

I am very satisfied with the answers I got to my question

Order rubber grommets for my Furrion stove top. Thought I was getting 4 which is enough to do one burner. Little expensive at $8.50
No this was for one grommet plus $5 shipping. Total rip off

I was provided fast and reliable information from Jerred and was able to make an informed decision! Thanks for your help!

Answered my question and checked to make sure the item I had selected fit my application

What a terrible experience with etrailer. The product description leaves out important information that let me to choose the incorrect hitch. The hitch was shipped without a box and missing bolts. I paid an installer only to realize afterward that it was the wrong product. Customer service blamed me saying I should have called them to confirm. I strongly advise purchasing your product with a different retailer.

Jesse was very helpful in giving me advice on my brake controller issue.

Did not really get an answer to my question. Was looking for universal mounting brackets, not just Yakima

Robin made it easy to figure out what was needed to set my flat tow up on my RV. Very professional and detailed!!

Kate went the extra mile to get the answer that I needed.

from the get go I was a little put off, instead of just replying to my email I had to hit a link to go back to your website, the response I received was a little confusing and I tried to send a picture of what I have via the website but it would not let me, so I emailed it, it's a week later and I have not seen a response in my inbox, as I am writing this I check the website and find that he posted it on the website and did not reply directly to my email, he has offered a different solution based on the picture I sent, which will resolve my concern, my biggest complaint is the manner in which your company replies to consumer questions. I run a fleet with over 10,000 vehicles and pieces of equipment, we buy a lot of towing and other products that you sell, the way you operates deters us from dealing with you

(Update: after many emails and voice mails and phone conversations, etrailer finally came through with a decent remedy -- star rating updated from 1 to 3 stars)

I’m writing to express my frustration and disappointment with my recent order. The item I received was clearly open and used, despite being sold and advertised as new. I immediately provided photo evidence and Ring camera footage showing the condition of the item upon delivery, leaving no doubt that this was a shipping or quality control error on eTrailer’s part.

However, instead of promptly correcting the mistake, I was told that I must first ship the item back, wait for it to be received and processed, and only then would a refund be issued. This policy is unreasonable when the evidence already proves eTrailer’s error. The burden and delay are being placed entirely on the customer — the very person inconvenienced by eTrailer’s mistake.

To make matters worse, I was told the item is now out of stock and would have to be drop-shipped from the manufacturer, yet the only “resolution” offered was a $30 partial refund on an item that cost over $100. That’s an inadequate offer and a disappointing response from a company I expected better from.

This experience feels deceptive — as though eTrailer may be reselling used or returned items as new — and it undermines trust in your brand. I urge eTrailer to take responsibility by issuing a full refund immediately or offering an equivalent replacement without requiring additional effort or delay from the customer.

I hope you will reconsider this approach to customer service and make things right promptly.

I asked a question about a product and recieved the exact information I needed to purchase the correct product for my upgrades, and also, they posted the question with the response on their website to help others.