I received my ETO as gift at Christmas. It works very well and looks great. A couple of days ago the fixed seal on the valve assembly came away when I was cleaning it. I emailed customer service a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
After ETO’s customer service got in touch with me regarding my complaint, I am very pleased with the friendly way they handled it. I had complained that the spout was too sharp and that one could i... Se mere
For starters, the product is excellent, it's weighty, looks great, and works perfectly. Equally as good is the customer service. I smashed the flask by accident and contacted ETO and Bea got back to... Se mere
Absolutely outstanding service when we needed a seal - it arrived within 24 hours. A truly gorgeous product and now we've tried it, it really works! When opening a bottle of fine wine, it's now possib... Se mere
4,4
Fremragende
51 anmeldelser
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Love the product
Love the product
Love being able to preserve the flavor of a good bottle of wine / to taste just as good the next evening.
Also customer service is great / had ordered some spare seals to have on hand …. First shipment did not make it to me and they made sure to send a replacement order quickly
22. april 2024
Uopfordret anmeldelse
Amazing aftercare service and beautiful product
I can honestly only give this company and their product a 5 star review. We bought 2 decanters at Christmas and at the time of the purchase we were given full advice on how to look after and maintain our decanter, we gave the other away as a present. Our decanter has been used at least twice a week and has been the pride of place at a few dinner parties too. Unfortunately the base broke as I was reassembling it so I wrote to Eto. I received a reply within hours and a new base within the week. This is an incredible after sales service and one so rarely encountered in today’s day and age. We are delighted to have our decanter back in its place ready for the next bottle of wine.
2. april 2024
Uopfordret anmeldelse
Outstanding customer service…
I have been a very happy customer of Etowine now for many years..
I recently had an issue with a part so message the lovely team and Elizabeth helped me within 24hrs and went out of their way, new part in the post a day later..
Now eyeing up another wine decanter to get a matching set..
Love the product love the service, pay for quality get quality
4. april 2024
Uopfordret anmeldelse
Excellent product AND company
What an amazing company and an awesome product!! Finally something that not only looks stunning but performs as expected backed up by a company that actually cares and offers top notch customer service. Would not hesitate to recommend.
22. marts 2024
Uopfordret anmeldelse
Excellent product, perfect service
Quick delivery, excellent customer service (responsive, flexible) beautiful final product, great quality. Highly recommend.
14. marts 2024
Uopfordret anmeldelse
Great Customer Service
I seemed to have a seal leak in my Eto that I received for Christmas. I contacted Eto through email and Lizzie got right back to me. She was concerned in helping me resolve my issue. She helped me trouble shoot my problem and then sent me new seals right away. They arrived quickly and now my Eto is working perfectly! Thanks again Lizzie!!
7. marts 2024
Uopfordret anmeldelse
Great Customer Service
I recently had a deficiency in the product. The team responded very quickly and offered me a replacement. Super helpful and great customer service!
12. marts 2024
Uopfordret anmeldelse
Really pleased with my decanter
Really pleased with my decanter, which will make a great gift. Great quality and looks very chic.
11. marts 2024
Uopfordret anmeldelse
It really works
It really works. Just make sure you keep it in the fridge! Easy to clean too
30. december 2022
Uopfordret anmeldelse
5 star customer service and product
Great customer service and I love my wine decanter. Thank you
1. december 2022
Uopfordret anmeldelse
Ordered my duel eto wine decanters
Ordered my duel eto wine decanters, they arrived promptly. There was an issue with the glass bottom on one, I emailed them, got a prompt response and apology and they sent me out two replacement glass bottoms.
Fantastic customer service and lovely wine decanters.
Thank you.
29. september 2022
Uopfordret anmeldelse
Dette er Trustpilot
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