I received my ETO as gift at Christmas. It works very well and looks great. A couple of days ago the fixed seal on the valve assembly came away when I was cleaning it. I emailed customer service a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
After ETO’s customer service got in touch with me regarding my complaint, I am very pleased with the friendly way they handled it. I had complained that the spout was too sharp and that one could i... Se mere
For starters, the product is excellent, it's weighty, looks great, and works perfectly. Equally as good is the customer service. I smashed the flask by accident and contacted ETO and Bea got back to... Se mere
Absolutely outstanding service when we needed a seal - it arrived within 24 hours. A truly gorgeous product and now we've tried it, it really works! When opening a bottle of fine wine, it's now possib... Se mere
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
After ETO’s customer service got in…
After ETO’s customer service got in touch with me regarding my complaint, I am very pleased with the friendly way they handled it. I had complained that the spout was too sharp and that one could injure oneself. The second decanter was slightly better, but still a bit too sharp. Nevertheless, once you know this, you handle it more carefully. I have also submitted a suggestion for improvement; perhaps ETO will sort it out. The wine also pours out a bit too quickly.
The wine is kept very well, in the fridge or a wine cooler at 14 degrees. ‘Decanter’ is perhaps not quite the right word, as it mainly preserves the wine rather than retaining the sediment.
It is easy to clean,and is of very high quality
I received my ETO as gift at Christmas
I received my ETO as gift at Christmas. It works very well and looks great.
A couple of days ago the fixed seal on the valve assembly came away when I was cleaning it. I emailed customer service and received an immediate response from Bea. She sent a replacement valve free of charge which arrived less than 24 hours after my initial email. Fantastic service.
5 star customer care !!!!
For starters, the product is excellent, it's weighty, looks great, and works perfectly. Equally as good is the customer service. I smashed the flask by accident and contacted ETO and Bea got back to me and sent me a replacement straight away FOC !!!
Outstanding customer care. Thank you ETO, thank you Bea.👍🏻
I received this decanter as a gift
I received this decanter as a gift. It looks good and actually keeps the wine drinkable.
I cleaned it by hand and cut my finger on the upper spout. The edge of the spout is very sharp and not properly rounded. For this price, that's unacceptable, so I'm deducting two stars. I took a photo of it and sent it by email, but unfortunately my message was ignored, which prompts me to deduct another star from the rating.
Ignorance never goes down well with customers.

Besvarelse fra ETO
Excellent product backed up by good customer service
We really like our ETO decanter. It means we can open a good bottle of wine without worrying about having to finish it, as it keeps very well. After about 15 months the seals had become tainted, so I contacted customer support. They got back to me very quickly, offered to send replacement seals free of charge, and shared some useful cleaning tips. Really pleased with both the product and the service.
This decanter leaks if you lay it in wine fridge
I read many reviews before I purchased this $200 decanter. I was so disappointed the first day I decanted my Lovely Pinot Noir into the ETO and laid it in my wine fridge and wine poured onto the floor! I contacted ETO wondering if mine was defective and they told me it is not designed to lay in a wine fridge. It must be stored upright. I am returning it.
I love my ETO
I love my ETO. It was actually a friend who showed me his ETO in Dubai where he was given it by a client. Such a lovely, elegant, simple but practical way to decant, store and serve wine. Highly recommend.
Copper wine decanter
I purchased the ETO wine decanter in copper as a Christmas gift after admiring it in my daughter’s home. It’s so elegant. I’m hoping it will be a welcome addition to a new kitchen/ bar remodel.
E.H.
My 2nd ETO...I am a member of 67 PM
My 2nd ETO...I am a member of 67 PM. A year back an instagram post popped up for this band. I belong to 67 Pall Mall, Singapore. I asked the MW at the club about this product. Rave reviews. It's fantastic. I am about to order a 3rd for our home in the UK! It's excellent, elegant and does exactly what it says
Love the item
Love the item. Did have an issue initially but customer services rectified it. Thank you.
Beautiful and well designed
This is a classy bit of kit and really works. 11 day opened wine tasted almost as good as when first opened. Excellent product
Extremely happy with ETO!
ETO has been wonderful! I placed several orders as gifts with personalization and ETO customer service was amazing every time! My questions were answered quickly, clearly and professionally. Ordering online is also very simple. Very happy customer!
Excellent service PS don’t put seals dishwasher!
My partner put the whole thing in the dishwasher and all I could taste was soap in the wine from that moment on. I ordered and paid for replacement seals and ETO contacted me to ask why… then gave me some really good tips to ways to get the detergent taste out of the silicon seals first. I was able to cancel my order and get a refund. Great service and sustainable!!
Excellent customer service
Excellent customer service. There was a delay in the product being available directly from them and I had a gift card for a product from them. They were very communicative, let me know when it was available and honored the original price of the product that the gift amount was for. They made it very easy to order, no pushback, no run arounds. Was the way customer support should be handled.
Impeccable service and product
This is the best company ever. I discovered the product could be engraved and contacted Kirstie who made that happen at very short notice and was delivered 2 days later...just wow! The product itself is beautiful and very well made and packaged. Im sure my son will love and use it for many years to come. I cannot recommend this company enough and will certainly pass their product and service on to anyone looking for a significant birthday present for wine lovers.
Thanks a million
Fantastic customer service
Fantastic customer service! Royal mail lost our package, but Kirstie couldn't have been more helpful and responsive and sorted the issue promptly!
Thank you Kirstie
Had trouble with the closure cap of my ETO and it was replaced immediately. Very good customer service from Kirstie!
Great product
Great product. Really lovely present and excellent customer service.
The customer service is AMAZING and…
The customer service is AMAZING and unexpected. I could not reccomend this company and their product more. Our wine remains fresh which is especially appreciated and saves us money not having to discard any because the wine stays fresh.
Amazing customer service response times…
Amazing customer service response times and probably one of the fastest shipping times on a product I have ever seen. Exceeds all expectations. Thank you!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







