etcclothing.co.nz Anmeldelser 

I purchased what seems to be a direct from manufacturer hoodie for $65.00. The print is really nice and appears to be a good quality transfer, but unfortunately the hoodie itself isn't the quality I have come to expect from ETC.
Compared with my older ETC hoodies, this one is noticeably lighter and the fabric doesn't feel as substantial.
I also noticed loose threads and imperfections around the drawstring straight out of the packaging.

The turnaround was also disappointing. The website states that made to order items require 8–15 working days for production before dispatch, but my order took 27 days from ordering to receiving it.

I haven't washed or worn it yet, so I can't comment on how it will hold up. This is simply my first impression.

My advice to ETC would be to have stronger quality control on the direct from manufacturer range, particularly the finishing details, and to ensure the quality remains consistent with the ETC clothing customers have come to know.

I've bought ETC clothing before and really loved the quality, so I hope this is just a one off and that the quality of the newer range improves.
I hope ETC takes this feedback on board

Very disappointing experience. I purchased a hoodie after seeing the heavily promoted “limited edition” offer, believing I was buying from a NZ clothing company. I later discovered the hoodie was made to order in China and shipped from China, which was not the impression I had when purchasing.
The hoodie itself is also disappointing — the quality is poor compared with the ETC garments my friends have from previous years, and the sizing is enormous. It is now described as “unisex”, although I feel this should have been much clearer at the point of purchase rather than something I had to find in the finer details.
I accept that I should have read every bit of the small print, but I don't think important information should be difficult to find when making a purchase. I also found the response when I tried to leave feedback through ETC's own selling page quite rude and unhelpful.
Overall, not the experience I expected and unfortunately not a company I would ever purchase from again.

Since my last review (hoodie 10cm longer than advertised, took a long time to arrive, looked really crinkled and not new due to packaging) the warehouse finally got back to me and said they need to wait for a response from their supplier? Which i dont understand as I purchased from ETC. The puffer jacket has torn in the lining after ive worn 4 times, its now unwearable, the sewing on that and the cardi is really really poorly done. Totally ripped off.

Placed an order in July, said 8-15 working days…. STILL HAVE NOT RECIEVED ORDER, I emailed and got a reply that it is “in process” no reply to second email asking to explain what in progress means as that’s what it’s been saying since I placed order, then finally a week ago I get and email that order is “on its way” yay I thought, but when I checked tracking it’s coming from CHINA ! so do they even quality check the orders? But anyway I still don’t have this order.

If I could do no stars I would. This company has been a nightmare to deal with. Ordered an overnight bag on November 20225 it’s now September 2026 and I still don’t have it. Have tried to contact them repeatedly but they don’t bother to get back to you. I also have a family member that is in the same position with them taking payment but not coming through with the items months later. Very disappointing.

🚩⚠️ WARNING ⚠️🚩 Enough is enough... ETC DO BETTER⬇️
🚩Communication NONE
🚩Item quality SHIT
🚩 Customer service NONE
🚩Sizing is inconsistent False advertising!
🚩AI images no real pictures of items long delivery delays like 1 year AND WAITING, reply to emails are non existent THEY DON'T CARE, you can't return anything and get a refund it is always store credit OR THEY SEND IT BACK TO YOU, always a excuse for everything ALWAYS BLAMES CUSTOMERS FOR GETTING OVERWHELMED AND UPSET COMPLAINS THAT SHE IS A WORKING MUM AND NO STAFF TO HELP IS SOLO AND SLOW AT EVERYTHING, I have never waited for a online order for this long and still waiting, just refund people and move on this is the biggest SCAM out, you can't trust this business!

🚩THEY ARE ROBBING PEOPLE OF THEIR MONEY AND NOT BOTHERED ABOUT IT, they don't reply to you on email messenger untill you contact them or ask about your order then if you continue to chase them up for a update they block you from all social media platforms so you remain silent from your shit experience so they can continue to take people's money to scam more people.

⬇️⚠️To this date I'm still waiting on;⚠️⬇️
🚩orders form a year ago to be updated on there wearabouts??
🚩also a reply to my emails from a year ago
🚩returns/refunds
🚩a replacement on a faulty item!

🚩NO UPDATES ON ANY OF IT JUST IGNORED ON MESSENGER THEN🚫❌ BLOCKED ❌🚫😳🚩

I have never been treated like this ever in my life it is UNEXCEPENABE AND UNNECESSARY why are these people still in business they have no respect for the customer what so ever I wish I never engaged in this brand

VERY DISAPPOINTED IS A UNDERSTATEMENT

DON'T RISK IT.
I two ordered a custom-print products. Timeframe was 8-15 working days + 2 days to dispatch. A month past those dates, I am still chasing, and getting told they can't tell me when my order will be complete. They won't refund it as apparently it's in production (but here we are with no clothes and no ETA).
I am thinking this must be a scam.
I ordered once before for a pre-order product and months past the timeframe, when it was still nowhere to be seen and no clear ETA available, they did at least refund me.
Never again.

I have purchased from this brand a few times in the past and haven’t had a problem with the quality or arrival times of the items. But I am still waiting on items I pre purchased in October 2025. I just checked their website to see if there was an update on the items and it says they were due to arrive May/june 2026. That expected arrival time has long past. We are are sent messages to ‘be kind’ be patient which are akin to gaslighting because it diminishes the genuine frustration I feel for not receiving goods paid for 10 months earlier.

Customers just want what they pay for in a timely manner. I think at this point I'm just out $150. So that's been a fun 8 months. Don't recommend!!

Ordered in early November 2025 and as of August still no email update, no reply to emails, my FB comments are deleted and no package or update of when I can expect it.
Absolutely poor customer service and would never use them again.

I truly believe the good feedback must be from friends and family. I got ripped off , thankfully it was only a smallish amount but that was the first and last time I’ll ever buy from this company. Buyers be very aware!

I really rate the ETC clothing itself but the absolute shambles of pre orders has been beyond a joke. They FINALLY have got more staff on board and are dealing with the issues. I'm pretty disappointed as a bag I ordered said 8-15 working days plus delivery and this was 25 working days ago. If your happy to be patient then definitely use them as some great stuff!

Ordered way back in October last year and still waiting.no communication. Customer service is shocking unless you have something nice to say.would never buy off etc clothing again and have even talked 2 family members and 3 friends out of buying of then.

Just received me xox hoodie and t shirt. Great quality and fit. Would have been five stars but it did take longer than expected to receive them. Have just reordered another hoodie.

Long time ETC customer, I have always loved the pieces I have purchased.
The owner is very transparent when things are pre orders, there is multiple pop ups stating this. And always kept updates on her VIP and Main Facebook page.
And now currently offers direct from manufacturer, which also is clearly stated when ordering.
Unfortunately things out of her control happened last year, which pushed back when pre orders were arriving. True ETC customers understood despite how frustrating it may have been.

Been buying here for several years.. always recieve what I ordered, even if the pre-orders took longer , they always updated us, and the ships are out of their control. Quality always 👌 👏🏻 honest hard working ladies. Shop local
💯worth it

Been buying for years now. Most of my casual wear is etc.

I always get compliments on my ETC clothing, it’s cute, comfortable and stylish. Waiting for preorder stuff can suck but it’s worth the wait!

Love etc clothing so comfortable and Gorgeous designs I wear etc every day and get so many compliments on them and of course have to refer them to the website being wear etc since the beginning love it

I have been buying clothes from etc for many years and absolutely love the design, clothes themselves and email communication regarding when my orders will be getting delivered. I have been happy with everything that I've ever ordered, awesome quality and the sizing guide is on point! Keep up the good work etc clothing, I love supporting New Zealand designers. 😍😊