Shineon Anmeldelser 

I went in to DUNEDIN Shine on Shop today to pick up my order from Mandy who has been very helpful and ordered me a top from Shine on Dunedin she was soo helpful and ordered it and then rind me when to came in I really appreciated how she went above and beyond to do this for me I feel so grateful for her service and all the team there as I have been in retail myself and I know how hard it can be to keep everyone happy great to go in and to be asked can I help u today it is so important to keep people happy thank you all at Shine on Dunedin great service. From Colleen Jackson 🥰

I had a 2 hour styling session with the lovely Tania at Shine On in Lower Hutt. She was attentive, engaging and really understood what I was looking for. I left with several new pieces and am already planning on booking another session with friends.

My experience of the Shine On experience we the wonderful women who helped me to find the right outfits for me.
Welcoming, happy and reassuring.
A big shout out to Selina, Maxine and Nandi.
Thanks you for your service and great attitude. You all made it a successful shopping experience.
Very professional.

Never again.

Placed an online order that's been processing for a week, customer service isn't responding.

Going to lodge a dispute through my bank and see if i can get the transaction reversed.

Manawa Bay Store - wow thanks again ladies for exceeding my expectations. Ally, Nikki and Simmi is absolutely amazing. And again I ended up ordering more garments than initially needed. Great personal skills, interactive, friendly, vibey, honest. Keep it up team. This is exactly why I travel all the way from the Waikato to shop at your store and Mt Roskill. It's about the friendly vibe and experience, and satisfaction!

Excellent service today. Trish was very honest and helpful. Always helpful when salespeople are honest. Very much appreciated.

Love this store. Excellent quality, awesome designs, fantastic local store and friendly staff. Online returns are seamless, they even reminbursed me for returned postage. Now have 8 new items in my wardrobe of theres and more soon i'm sure. Communicated quickly and respectfully throughout the process. Will be a long term fan!

I was a long time customer of Shine On and have spent thousands over the years. Sadly the quality has drastically gone down hill since they released their own "Shine On" label. The styles they release under their own label are blatant copies of styles they used to stock and it is just the same thing churned out like a massive production line. Not only that it used to be a real shopping experience, but nowadays when I go into the store I am lucky if one of the assistants even makes eye contact. Such a shame

If i could give a 0, I happily would. Every pair of shoes I looked at in the app were all sold out. Glad i looked at the reviews. Will never shop with Shine on

I was overly impressed by their facebook marketing, joined the group to realise that they offer discount codes to the members prior to anyone shopping online or instore. It seemed glamorous way to introduce you to the new arrivals with appointed influencers to buy their products. They only post fake and 5 star product reviews on their website that i found very odd at first. I myself ordered a few items and by enjoyed the experience, till i ordered something that was not what i saw photos of online and the material of the product didnt match what the website quoted. I wrote an honest review giving 5 stars for the service still my review never made it to the website. I made a complaint of it as to why do they need to hide behind something this ugly for clothing that makes all of us happy. Never supporting this store again, i felt insulted and somewhat ignored. I then started observing some patterns that i will highlight below, some maybe legal in this crime supported country but unethical.

Their social media presence looks like the best thing in the world and too fake. Ordinary clothing with expensive price tags when not on sale.

They list their products at a price, when the discount is like negligible you get the discount but when its offered like 50 to 60% off then the original retail price changes as well, going up in dollars. Please avoid shopping from this store if you can, order from aussie stores direct even if costs a bit extra in shipping.

They do not do any return refunds but give you a 'store credit code' but you can only use 1 code when you check out so you cannot use your credit with any offers as they also need a code!
And they offer a loyalty program where you earn vouchers but again you can't use them with store credit.
They make sure you cannot use your points or access any offers.
Also the website is shocking - no filters like colour or length of skirt so you have to wade through endless pages. And it doesn't show in store availability of items - this is probably so that you buy online and be more likely to need to return items and fall into the trap of not being able to use your credit with discounts or loyalty points.

Bracciale infinito. Ricevuto in tempi brevi, pessima qualità privo di ogni certificazione del materiale impiegato. Prodotto da bigiotteria pagato almeno 3 volte più di quanto dovrebbe, almeno la spedizione è gratuita. Per essere è comunque carino

After being a customer for years the customer service at Shine On has gone down hill in a bad way. I had put the wrong delivery address as it was automatically selected (I thought I had changed it - yes silly me) and I panicked not knowing what to do I consulted the FAQ. It said to immediately email through to the admin email which I did. It also states not to message them on different platforms and basically trust the process. I then wait and the next day I get an email saying my order will be dispatched to the incorrect address. I felt like crying. No phone number and basically no where to go. My parcel is now on the way and I've paid for a redirect. Disgusting service from ShineOn as no email back from them and I messaged them on Facebook which was read but still radio silence. You need to sort the basics guys because I will never ever shop with you again. If you can't have even the most basic of customer service right then it doesn't look good for trust does it? Left high and dry to sort it out myself for an order worth hundreds of dollars. I'll be spending elsewhere next time.

Good range of clothes but more expensive than other stockists (of identical products!) and their return policy is awful. Beware of buying anything online you may need to return, you’ll get credit only with 12 month expiry. Strictly no refunds…!

Excellent range of clothes, sizes and styles. Amazing service in-store, the ladies in the Christchurch store are so friendly and helpful, not at all pushy.
They stock many different brands and the sizing can be quite different from brand to brand so I try to avoid online and go in store if I can.
Great customer service.

I have bought quite a few clothing items through shine on which are not exactly cheap! but the last 2 times I have bought my normal size 12 but both items were too big (over sized than normal) and they would not let me exchange either item for smaller sizes, one was on sale and so what? I bought online how would I know the jeans were super stretchy? and the other I wanted to exchange over the 10 days (which is ridiculous compared to all other companies out there) as I was busy moving & didn’t get to it. Customer service was extremely rude both times, uncaring & unhelpful! I now have 2 items worth $150 that are too big for me 🤦‍♀️

Customer service is a nightmare and their website is terrible!!
They advertise sales to hook you in but then don’t show on their website that they also have another % off sale and the only way to know about this code is if you stumble across their sponsored ads on Facebook which due to algorithms it only pops up AFTER you have made a purchase.
Shipping is overpriced and you can’t use your loyalty points with any other sale or free shipping codes so it’s pretty pointless.

Buyers seriously beware! This company is good if all goes well, but there is no way of contacting them other than email if things go wrong and they just don’t reply! They also provide no post tracking like other companies do. If I could rate this company lower I would. I ordered two items, the first arrived fast however the one I ordered first never arrived. I emailed their admin as advised who told me to contact their courier company( surely that’s their job?!). I emailed Shine On everyday asking for an update on my missing parcel with no reply. I wanted to order more items but refuse to order from a company with such poor customer service that they can’t be bothered following up with their customer! There’s no phone number and Unlike other online shopping you get no tracking details sent- granted this was two weeks before Xmas but come on, the least you can do is reply and update customers on what you are doing to help? I had one initial reply to tell me to contact THEIR courier and that was it! The courier company were quicker at contacting me. Really disappointed as I would’ve liked to have bought many more things as I like the styles in store but this has totally put me off and if my items don’t arrive I will have to go to the small claims to get my money back- I’m very frustrated by the whole experience!!