Connells Anmeldelser 

North Swindon Branch.

Awful. Lazy. Completely Incompetent.

Absolutely useless company, stay well clear !

I recently sold a house through Connells Hinckley Branch. At the start I had a really convincing and plausible sales manager who gave a good pitch. Sadly, that is as good as it got.
When the marketing information was finally shared with me (later than promised), it was full of inaccuracies. The website advertising was taken down for a whole week, and Connells were not even aware of it. Telephone calls were never returned and e-mails not being answered was the norm. It got to the point that the only way I could find out how things were progressing with the sale was to cut Connells out and deal directly with my Buyers. I expect that I'd still be waiting to exchange contracts otherwise. The service was that bad so I made a formal complaint - the response received from the area/regional director felt dismissive, as though my expectations in terms of what good customer service is (even getting the basics right) were set too high. That experience make me think it's a culture of the business, rather than an isolated one off at a local branch. Fees were originally agreed at 1.5%, but were negotiated down to 1% because of how badly they were managing my sale. Even at 1%, I did not get value for money.
Buying and selling homes is one of the most stressful life events so you'd expect a long established company to help you along that path rather than hinder. My advice to anybody considering Connells, think again, there are much better estate agents out there.

We were trying to buy through Connells. They were keen to protect their seller’s interests so much that one of their agents in Taunton called me and was incredibly rude and said, several times, that the fault lay with our solicitor. I had to point out that not only were the delays caused by the seller’s solicitor but ours had been recommended by Connells; so they were criticising their own partners. Have zero understanding of how to manage the process or build relationships. Thankfully we are cash buyers and would never recommend this company. I am astonished to read the numerous bad reviews on here so I must be grateful for a lucky escape!

Very unprofessional and not nice to talk to. I came across to them about a property for sale. They made mistakes 2 times and when I called them they were so rude . It’s not just one person almost every person who works there was really really rude and loud.
NEVER RECOMMEND THEM

In our experience they were only interested in money. We wish we had realised sooner. They seem completely disinterested in helping potential buyers. We were told this by a potential buyer that returned to our property after their initial viewing. We quickly realised we needed to make a change

Let’s be honest they’re an utter mess of an agent and one star is too much. Incompetent staff that hang up on you when you call for updates and ignore emails, it is all just very frustrating. The minute I am out of contract I’ll be going to CJ Hole or Andrews, anyone but them!

Connells are honestly atrocious. They insisted we use their in-house mortgage advisor (pressuring that the sellers would want that and other buyers were interested if not) and subsequently found out that action was illegal.

Their poor communication and lack of professionalism was astonishing, we would need to chase every step after not hearing anything for days to then be told someone will get back to you. Even our solicitors were fed up with them especially "forgetting" to send the proper documentation through to them. Use anyone else please, you will save the stress of dealing with incompetence.

Icing on the cake being their customer services team rang to ask about our experience. We said it could have been a lot easier, in which they responded "would you like to make a complaint" and being too polite for our own good responded, "we weren't too sure... we weren't happy with how"...then they just hung up on us. Brilliant.

After reading other reviews, I'm pretty sure I've had a lucky escape.
I called the Wednesbury Branch as I wanted to make an appointment for a general chat; after being taken through 'Security' that would be comparable to the security measures a Fort Knox, the person I spoke with didn't listen to me and was obviously following a process rather than engaging in a conversation.

'Computer say no?'; human being say 'No thank you Connells!'

Edgbaston branch is the worst ever.
The worst customer service and unhonest . Time waster . I don't know where is the top managment of this company.
It was the nightmare experience and unprofessional !!!!!
Zero star only

Good all round experience from the Ipswich office. Needed to sell my parent's house quickly to fund their nursing care. From the instruction to sell to completion was less than 4 months. Ok, so we didn't have a chain involved but the staff at Connells helped the process along and kept in touch with the solicitors for both sides to ensure all went smoothly Highly recommended. (Special thanks to Barry and Calum.)

torquay branch mortgage broker rob superb. sales lady awful. rude. obtuse. has the people skills of attilla the hun disgraceful attitude.have used connells for over 40 years no more .rude to my friend told him abruptly to wait she was busy. he could see. she was on whats app will not be dealing with these people anymore. on a scale of 0-10 minus 100 do not deserve one star rating

Probably the worst estate agents ever ever ever oin my life so far as a property investor i have bought and sold over 50 properties but never ever have i come across such a shambles of a company,took over 1 year to complete a no chain sale on a flat.
lied to numerous times by staff,unproffesional does not even cut it they should never be in business
IF YOU READ THIS AVOID THIS AGENT BY ALL COSTS

C onnel ls - Kent branch run by Rob Coleman and one of his mobs shops in Rainham wasted 8 weeks of my time earlier this year with remit to sell our house in Chatham Kent that is a hub of activity now from those fleeing London and where supply and demand for properties is crazy.

Connells (90% bad) - wasted my cooling off period, provided 2 viewings (perhaps because the others they said were coming did not want their poor mortgages (linking/conditional) when they confirmed, hence they cancelled them - I have heard a lot about their practices)...

They could not sell anything in Medway towns or their affiliated different brands... (debt ridden group of company) Look at the signs in the street or their website which looks like a 12 year old did it as part of their computer awareness course at secondary school.

AVOID these clowns.

I went with another agent after I fired these morons and we sold our property the very first time we had a block viewing, i.e. we picked a professional who is motivated.

Connells thanks for letting us see the light ... others this is my experience... If you go with Connells look forward to a good chance you will be sitting in the 90% that think they are bad... Wonder where that 10% came from !!!!!!

Connells in Walnut Tree, Milton Keynes.

Marketing a flat for sale that’s a shared ownership without authorisation from the majority shareholder, the housing association. Housing association insist on a RICS valuation that they instruct and they have the right to sell it for a determined time at that price before allowing it to be sold on the open market. Aaisha told me RICS valuation had been done and I asked if she had seen a copy and she said yes. That’s funny because when I checked with the housing association that very morning, they weren’t even aware it was for sale and said it’s being marketed for considerably more than the asking price (determined by RICS valuations) of 2 flats identical in the next block on the same road and that is not acceptable to them. I put this to Aaisha and she continued to stick to her story saying this is incorrect.

To add insult to injury, Aaisha and Victoria continued to give false information even what was included in the £5k premium. It turns out none of the modifications claimed to have been done had. All original features including the lino and carpets when it was built 11 years ago. The purchaser is expected to pay this pricely sum for a sofa the vendor can’t get out of the flat without an external lift as too large and a second hand hob. Even when faced with the truth they continued to deny the facts. Both Aaisha and Victoria haven’t a scooby, are unprofessional and rude. Buyers beware!

Connells in Crawley are the worst estate agents, period. Give misled information. Poor customer service. Very unprofessional. Will be forever in my mind because made me lose what we think it was our forever home. Avoid them or you will get disappointed somehow.

the worst customer service I've ever had to deal with.
have had to approach a solicitor to get answers from them.
they failed to comply with the agreement about getting the contract on time.
they use teenagers as employees and that's one of the worst thing to deal with. they chase you by phone, email, even WhatsApp till they get the holding fee. then they just disappear and you turn chasing them for an answer.
Dori, Shennay and other teenagers working in Birmingham's office have no clue how serious is for someone to get a place to stay.
they won't give you an update. and whenever and IF you catch them on phone they say 'I was about to do it now'. this company is just a JOKE

Agents at Aylesbury do cut & paste jobs, smarmy & hard selling. I’ve asked for my details to be removed from their database & I'm still getting cold calls from them months later. In breach of GDPR I suspect. Do not use this company

Really Really bad service!
Before I sign the agreement ,I have had asked about the flat if have any problems how to contact/ how to solve , but when you started the agreement date on 29/12/2021 ,I received the inventory report and I have checked by myself, the flat really need professional cleaning especially the kitchen, but from 28/12/2021 until now 11/1/2022 , no one reply me any update ! What a shame!!

I had the misfortune of having to buy a property through the Gillingham branch in Dorset which is run by two young brothers who have absolutely no idea what they’re doing. I have never dealt with a company like this before. I had NO updates, they wouldn’t return phone calls or emails throughout the process. Their attitude sucks, and they pushed us right at the last minute to authorise exchange when our conveyancer had advised us of a late issue that needed sorting out. Communication is key and these guys have none. AVOID!