Connells Anmeldelser 

My first contact with Alan,seemed nice but I was surprised he wanted to take photos of my passport and driving licence as I'd previously seen 3 estate agents and no-one had asked for my Id. The next morning I rang to cancel feeling I'd been rushed but he talked me out of it. So I emailed him several times ovrr several days receiving no reply or acknowledgement.

Worst experience ever. Used them to sell a property and they persuaded the poor inexperienced buyer to use Premier Property Lawyers who were a nightmare! Connells didn’t return calls or emails and with just us and the buyer in the chain it took 7 months to complete. When I complained Connells Compliance Department responded and sent me the full details of someone else’s complaint, their investigation and offer of £75 good will gesture. If you value your mental well-being, steer well clear!

worst experience in my whole life - they promise a duty of car and instead all you will receive is disrespect, rudeness or blatant ignoring, avoiding and turned away when begging for assistance..Ive been advised to share my story which over the past few months has got so bad my health has deteriorated, my job is on the line all of which Connells are very aware of. my story/experience will go on all forms of social media and other media outlets want our story as well as this shocking estate agency have made the already distressing situation a hundred times worse. Our safety, lives and well being is at risk weve begged for reference letter and to be released from our tenancy with full deposit so we can flee from here in fear and connells refuse us.

Have 16 week to arrange a house purchase then everything left to the last minute. Total shambles! No commumication. Done communicate between themselves let alone to their customers.
Don't know why they have a contact number and extension number on the website and nobody is ever available.
Never had the inital telephone call even when I was bombarded with emails to book one or my case should be closed. Couldn't book an appointment on thier system as all slots taken up for the next two weeks. Unable to book beyond 2 weeks so waste of time having it.
Wanted paper version of documents, who has paper statements now?
Never returned calls. Left hanging with no idea what was happen even upto the close of buisness the day before completion. Completion couldn't go ahead as they wanted more personal information to be provide with 1/2 hour before close of business! Preimer Lawyers, more like under 10's Sunday League than Preimer!

Amazing experience start to finish BIlly biggs in the Bristol office had so much time and patience for me and so did the other members of staff with any queries I had!
Wonderful rental property professional service going the extra mile service was impeccable!!
Thank you so very much

Letting department is shambolic we were handed over to a gentleman called Stuart who has to be one of the most unprofessional/rude individual we have come across. Very unhelpful through our whole experience, two weeks of intensity and abrupt behaviour we have actually taken Our complaint further penalised and discriminated for being self employed having our accountant send endless paper work at Stuart’s request…
Stuart to refuse bank statements as supposedly do not proof earnings as well as attachments
Stuart discriminating against self employment and relevant documents he requested from an accountant.

Very cold hostile approach from a supposed (letting agent)

As others have mentioned I really begrudge giving them 1 star. Absolute shambolic company and I would be ashamed to have my name associated with them if I was an employee.
As a tenant, communication is virtually non existent, continually chasing for updates, given incorrect information, living in a fridge is not very desirable. I don't know what my landlord pays them but he is being robbed.
I can't wait to see how long it takes for me to get my deposit, another battle no doubt.
I wouldn't touch them with barge pole for any future lettings, sales or purchases.
The culture of an organisation comes from the top so the CEO needs to have a good look at his festering company.

Do not use
Connells have poor customer service you will always have to chase them for updates
Out of 3 viewings 1 showed up, 1 cancelled and 1 never showed up rather take your money and not do the hard graft. Didn't keep an appointment I had to chase them but hannah in corby was the only positive thing about connells

I was working for this company when I had a heart attack. The company wanted me back at work full time less than 5 weeks after my heart attack and when i couldnt do full time straight away they embarked on a campaign to remove me from the company, they didn't pay my wages they owe me and now I have a stressful fight on my hands to get what I'm owed. I have heard the way property mangers speak about their customers, landlords and tenants and it isn't nice, it is unprofessional and I would feel ashamed when I heard the things they would say. Very bad company to deal with on every level.

Connells - letting team - Southampton
What an amazing service we have received from the letting team at Southampton. Stuart Bailey and Shannon King are two true professionals who guided our way to letting our home for the first time. Their calm and confident approach helped us massively throughout the process.
We 100 percent recommend this company to anyone and their costs are fully and clearly explained, no hidden charges.
Thank you Connells Southampton letting team especially Stuart and Shannon.

Connells chippenham thanks for all your help, honest ,transparent and caring amazing agent best in the town gave me some fantastic advice.

Myself and my partner have had Billy as our mortgage advisor and we are so happy with the service that we have received from start to finish. He is so efficient and proactive. He replies to emails on the day they are sent to him and nothing is ever too much trouble for him. Buying a house is so stressfull but Billy has been fabulous! Thank you Billy!

I dealt with Charlie-Rose from the Abingdon office for my late father-in-law's mobile home. I was very happy with the service I received. Queries were responded to quickly (and there were many!) either by Charlie-Rose or Abbie responding by phone or emailing me. The property was marketed immediately with fantastic photos. There were some problematic and unexpected issues which needed addressing with a third party however Charlie-Rose was straight on the case to resolve them which was a service way beyond what I was expecting.
From securing a buyer to completion was a little over 5 weeks . . . very impressive!

Very slow to respond to messages. After a month our property was still not advertised on Rightmove. Gave up and used a different agent

Terrible service they don't pick up calls ignoring emails I don't know how they are surviving

Connells Wolverhampton: Terrible experience, they are SCAMMERS! Be aware of contract they will make you sign a 26 WEEK sole agency agreement WITHOUT stating it very clear. Bad communication, not even offer to put a sign up, viewings are not controlled or checked if customers can afford to pay for the house they are viewing, anyone will be viewing your house just for fun, and goes on and on....

Connells Watford. DISGUSTING COMPANY. Dire staff, including those in charge. Promise the earth, don’t deliver…. Expect nothing from them except laziness and lies. Rude, obnoxious, clueless staff. I can’t believe they are allowed to operate as a company.
Expect greater communication from a brick. . . The last 4 years of my life have been hell due to the way the staff there have treated us. I can only hope that their ineptitude can be fixed at some point in their lives. Very disappointing service and staff. My 2 year old could run a business better . Avoid .

Connells is probably the worst, undignified estate agents out there. They have no morals, unprofessional and are fake. We had the unfortunate pleasure of dealing with them for several months. They were useless. They were completely dishonest and flat out lied to us on a number of occasions. We actually put in a formal complaint, for it to be brushed under the carpet by their “area manager”. It basically said oh well though and was full of false information and lies. Funnily enough they never replied to our response. Never use Connells, they do not treat people as human beings, they see you as just some profit. They do not care about peoples lives and livelihood. We lost thousands and it caused us mental stress. They blamed it on “that’s just how England buying/selling is”. Which is a load of nonsense. They were also sneaky in that they never replied to emails as they clearly didn’t want written proof of their failings. They didn’t respond to anything anyway mind you. We dealt the “branch manager” as they were so useless it got escalated to him and he was actually worse. He flat out lied countless times, gave false information and 100% was a factor in our chain being destroyed. His name was Jay S. Please avoid West Malling Connells, or better yet, avoid Connells all together.

Connells westbury on Trym Bristol.
Avoid like the plague if you want your house sale to go smoothly and be kept upto date.if I could give no stars I would
The staff are inexperience and have no interest once you have signed their contract.they recommend using Talbot solicitors stating then they can ensure the sake goes smoothly. They also omitted to say they get nearly 500 commission and the price you pay Talbots is 500 over the average cost!
After 3 months of no progress, once we agreed a sale we changed solicitor and the difference was amazing. The sale was finally completed but no thanks to Connells who never return calls, e mails unless chased and definitely do not deserve the high commission they charge.
Don’t use!

One * allows a review post. The rating for Connells Kings Heath branch is -5*.
Property was overvalued to cinch the business for them. Otherwise why where we told not to challenge the buyers surveyors lower valuation.

Why were 4 revisions needed to the property description after we contacted them.

Why did they try to foist their linked solicitor on us despite being told from Day 1 a solicitor had already been appointed.

Why was a lazy mistake made in the memorandum of sale.

Why where we not informed that two consecutive lead sales negotiators had left.

Why was our sale an 'orphan' with no one taking responsibility. The branch was unaware of the completion date, otherwise why did we have to contact them regarding key collection.

At every stage we had to chase the branch to keep the sale moving. Does Connells not have a PROACTIVE or MONITORING policy.

Connells for us, if the term can be used were NOT VALUE FOR MONEY.