Connells Anmeldelser 

Despite asking them to stop calling we are getting daily calls from them.
We have blocked their number but they continue to leave voice messages every day
Avoid , avoid , avoid

Absolutely the Worst Experience — Avoid Connells Birmingham at All Costs

Our experience with Connells (Birmingham City Centre branch) was nothing short of appalling from start to finish.

1. Phone Calls Ignored for Days
Trying to get in touch with the branch was a nightmare. On multiple occasions, I called the office over 50 times within an hour, and not once did anyone answer. Emails would go unanswered for days, sometimes over a week. Even a formal complaint to Connells head office about this was completely ignored.

2. Withholding Offers and Acting in Their Own Interest
We later discovered Connells withheld a cash offer from us and never informed us. When questioned, they initially denied it — only to later admit it after being presented with evidence. Their excuse? That they were “acting in our best interests” because the buyer was part of a chain. This was a major decision made without our consent, and it's hard to see it as anything but unethical and manipulative.

3. Pressure to Stick with Buyer They Could Profit From
The buyer whose offer we had accepted was using Connells for both their mortgage and conveyancing, and we were too. Once we raised concerns with Connells about the withheld cash offer, they strongly pressured us not to reconsider or back out of the current sale. In hindsight, this was clearly because Connells stood to profit significantly from keeping that particular buyer in place — through commission, broker fees, and legal referrals. Their priority was never our best interests, only their own pockets.

4. Viewings Seemed Rigged Toward Investors
The first 10+ viewings arranged were exclusively from investors, all making insulting low-ball offers and planning to convert the property into an HMO. It felt like Connells were hand-picking investor buyers, possibly due to financial incentives such as referral fees, rather than matching us with serious residential buyers as we had requested.

5. Attempted to Overcharge Us
Connells also tried to overcharge us on fees, and only when we produced the original email agreement did they reluctantly honour the correct amount. Had we not kept written proof, we would have been forced to pay hundreds more than what was agreed.

At the very start of the process, Connells were extremely helpful and couldn’t do enough for us. But the moment we signed with them and the listing went live, everything went downhill. Communication became poor, their conduct turned self-serving, and their attitude shifted to being dismissive and manipulative. Their actions undoubtedly cost us a better sale and made the entire experience far more stressful than it needed to be.

Save yourself the stress and stay far away from Connells Birmingham.
If you need further proof, watch the BBC Panorama documentary “Undercover Estate Agent” — it reflects our experience almost exactly.

Abysmal from start to finish.
As an executor I was Selling my late mother’s house on behalf of her estate and helping my stepfather as he is a pensioner , we engaged Connells and opted for a ‘modern day auction method’ to do a hassle free, quick sale. Connells jumped at the opportunity and I knew full well that they would have to do very little for a decent gain BUT when the auction house CONNELLS CHOSE proved extremely inept and downright incompetent , Connells , who told me they were going to do all the running, continued to palm the whole thing of on me even when, after the umpteenth time of contacting Connells to deal with it , the auction date had come and gone without actually going ahead , I had spent almost one month and multiple phone calls to Connells without receiving a single reply, to get an actual auction date! IAMSOLD gave the most pathetic excuses when Connells EVENTUALLY complained to them and even then gave me the run around resulting in yet another call to Connells Headington branch manager and telling him for the forth or fifth time I wanted him to deal with it as IAMSOLD were so incredibly incompetent.
When a formal complaint was made after we had decided to terminate our contract, Connells threw the entire blame at IAMSOLD and that our contract was with IAMSOLD not Connells !!!!
I had never even heard of IAMSOLD until they got in contact along with Connells, I thought we had engaged Connells and that IAMSOLD conducted the auction in a joint effort along side Connells was the way it was explained, so it was shocking to say the least!
IAMSOLD admitted that their service was extremely poor BUT even though both Connells and IAMSOLD know this and I have it in writing, they still want their cut if anyone on the ‘list’ buys the house, what an absolute disgrace and joke.

SO MUCH FOR A QUICK SALE, all this mess took 10 weeks to go absolutely nowhere!!!

CONNELLS and IAMSOLD, I hope you cease trading for all your scummy tactics not just in the above for my family but the appalling business practices you are using to’scam’ hard working people in your underhand business methods as exposed by the BBC recently, absolutely disgusting.

UPDATE today, one week after I had cancelled our contract with IAMSOLD , as apparently I didn’t have a contract with Connells , I received this past weeks worth of marketing results from , how very interesting if we are no longer being promoted by you UPDATE:
Well it actually appears I was wrong when I said Connells were no longer promoting my mother and stepfather’s house, one week after the contract with Iamsold was cancelled, remember Connells said that the contract was not with them, they were still advertising it with no permission nor consent or contract!!! It took multiple calls by the new agent to get them to remove it from their site and again the manager didn’t even return their call when requested!

As soon as I refused to use their expensive mortgage broker I was brushed off and wasnt allowed to view properties or put offers forward.

Avoid like the plague. They employ borderline illegal sales practices to line their own pockets, at your expense. Take a look at the BBC article for more detail. Firms like this are the reason why we hate estate agents.

Awful company, lazy, incompetent, inept staff. Have absolutely nothing to do with this vile, rotten company, if you do, you will certainly regret it 0/10

Have moved 33 times over the years. Have dealt with agents in different parts of the country multiple times. Never felt inclined to make the effort to rate one, but this one is the exception. Zero communication from their office. When contacted them 3 times engaged 3 different members of staff who all knew nothing about my property for sale, and were pretty much useless on a phone.

Chelsea has been exceptionally amazing when dealing with selling our house. She has been fast at responding to all emails and phone calls and being on top of all things. She is willing to go the extra mile to give advice and help whenever needed.

I was viewed one of their property and gave them offer in a same day on a spot and the next day over the phone. They said they would come back immediately. They did not come back at all. I phoned next week and they said they would come back. They did not at all. They do not have team communication between them at all. I phoned 2 weeks later and they said it had been sold. It's very frustrating not to let us know that the offer has not been taken due to....I recommend to my friends and family not to go them as they have poor customer service

Useless staff. Not one person delivered what was promised or required. Questions were not answered. Phone calls and emails were not returned. Asked to speak to a manager. Was told no manager in branch. Clerk said she spoke to the area manager who did not take on the issue at hand but told the clerk to pass on info email only for contact to make an offer for a property I was interested in. How could I make an offer if my questions about the property had not been answered!? My first offer was refused so I made a higher offer which was not submitted! As a result the property was sold to someone else by a more competent agent. Do not deal with Connells. I’m surprised they manage to sell anything at all!

I used Connells est agents in Colchester to find new Tennants for me.. The tennants went on to fail private referencing after being put in situ. I was told by Connells the only way I could get landlord protection was if I paid them to collect the rent too. Knowing I couldn't get protection anywhere else. I believe that to be extortion and was offered minimal compensation. Avoid Connells at all costs. The person who put them in was told by Connells to investigate himself. In all my years of letting I've never experienced such a dreadful service. It's still not resolved as I haven't excepted their compensation offer and am taking further advice. I have proof of all I have written.

Avoid at all costs. I had an extremely stressful experience selling my property through Connells. When the buyers mortgage issues came to light, Connells were unwilling to continue showing further prospective buyers around my property forcing me to stay with the 1st offer they received even thou they only had 7 weeks left on their mortgage offer which could not be extended. It defies belief that I only found out it was a 5% cash deposit, 95% mortgage on the actual day of exchange. I would never use this company again.

Appalling service from start to finish.
The staff at the Birmingham branch promised so much and didn't deliver on any level.
They failed to keep us updated, failed to market the property effectively and didn't reply to calls or emails.
They really didn't care and we withdrew from them at the earliest opportunity - it then took them over 3 weeks to return our keys.
Avoid at all costs!!

Connells is the worst estate agent I've dealt with. Just pure harassment start to finish. I enquired about a house and emailed them, they took it upon themselves to register me for their marketing emails and I was getting 2/3 per day plus 1/2 calls a day. When I called after mailing them twice to stop I spoke to a very rude guy who hung up on me. Put me completely off so I cancelled my viewing.

Worst agent experience of my life. I was assured of a dedicated agent before signing the contract and was then passed from pillar to post with no continuity. Had agents doing viewings who had never seen my house. Connells proposed using their conveyancing solicitors to both me and potential buyers (conflict of interest). The solicitor firm I was given (Swiitch) were beyond awful and I had to check every document for them due to their lack of interest/diligence/experience. The solicitor firm my buyers were given (Conveyancing Direct) are owned by Connells (another conflict of interest) and were slow and unresponsive. My onward purchase was also handled by Connells and that seller was also using Conveyancing Direct (third conflict of interest). Due to Connells not doing their upfront due diligence, the purchase failed and subsequently my sale failed. Lost money and spent 7 months of my life in a stressful situation. Awful, incompetent, disgraceful

We had a deeply disappointing experience with Connells Estate Agency. Their mortgage advisor, Paul Taylor, was condescending, while agent Natalie Smith was unresponsive and dismissive, failing to follow up on our full-price offer. Despite multiple calls, we were ignored and misled. Poor communication, lack of professionalism, and disrespectful treatment—especially towards foreign buyers—made the process frustrating and unacceptable. Would not recommend.

Connells has become a nuisance caller, sometimes calling me multiple times a day to ask how my property sale is going. I've told them each time that my house has sold and I have bought another, asking them to remove me from their call list, only to be called again a day (sometimes only an hour) later! I've been told three times that my phone number will be taken down and yet I continue to get the call. This has to be a GDPR breach and if they continue I will be taking it further.

I'm a cash buyer. I requested a viewing. They never replied.

I called this evening to inquire about a newly listed property in Northampton for sale .We shared our financial details and confirmed that we have a mortgage advisor and a mortgage in principle for more than they asked . When offered the chance to see estate agency mortgage advisor to potentially assist with financing options, we declined and opted to stick with our current advisor. However, when we requested a viewing, we were informed that the next available date is February 22, which is almost a month away. Is it standard policy to schedule appointments more than 20 days out if we choose not to work with your mortgage advisor? This is the first time we've encountered such a situation with an estate agency in Northampton.

I failure to disclose details effectively time wasting costing money that people shouldn’t have to pay for a service that is not rendered rude unsympathetic unprofessional and lacking a knowledge in the industry